Section 2 - Faq & Troubleshooting; Part 1 - Locking & Unlocking - Logiquip QT CART User Manual

SECTION 2 – FAQ AND TROUBLESHOOTING
PART 1 – LOCKING AND UNLOCKING
When I try to lock the cart using the eLOCK using the keypad, the lock rumbles, makes a clicking sound and will not lock.
• Check to be sure the key lock of the cart is in the lock position .
• Check to be sure nothing has fallen behind the drawers and has become lodged under the lock bar .
We lost the key. What do I do now?
• Additional keys are available for purchase using item number VKY .
Can I use the key to work the locking system without using the keypad to unlock the cart?
• Yes, the key will override the eLOCK while it is in the locked position . During keylock override, the cart
will make a quiet tone to indicate the eLOCK has been overridden .
Can we program a different lock time in the QT® Carts?
• Yes, original 200 series locks require using the LockView program (lock serial numbers ASDF – ASDF) .
A 14-Day free trial of LockView 5/5Pro is available, and can be downloaded at
http://www.compxelock.com/images/LV560_CompX.zip
purchase a full version .
• For all other locks, the Autolock time can be set at the Keypad . For instructions see "Changing Autolock Time" on page 6 .
My drawers will not close.
• Remove the bottom drawer and check for debris . If the drawers are overfilled, product will get trapped and will not allow
the drawers to close .
The buttons on my Keypad will not work.
• This problem generally results from a crimped ribbon cable . If the lid is lifted or removed for any reason, special care
should be taken to ensure the ribbon cable stays in the open space towards the front of the lid . If it moves back out of
the channel, it will be pinched between the lid and the top of the cart . This failure is obvious, and requires a new Keypad .
• Care also must be taken when inserting the new Keypad . If you try to justify the Keypad too far to the left, you run the
risk of crimping the ribbon cable where it meets the Keypad . If you visually inspect the full length of the ribbon cable and
it looks good, you probably have a crimp in this location . Again, this will require the Keypad to be replaced .
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USER GUIDE
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