Troubleshooting - Sony VGP-UPR1A Software Manual

Troubleshooting

If a problem occurs during operation of the product, refer to the information provided in this section. If the
problem persists, consult your nearest Sony dealer. For contact information, see "Getting Help" (see the
instruction manual supplied with your product). Also refer to the instruction manual or online manual
provided with your personal computer.
Overall
Symptom
The connected device is not
detected by the personal
computer. The device does not
run properly.
An error message was
displayed when I disconnected
the USB cable.
The personal computer's
behaviour is not stable.
Cause/Action
Disconnect the USB connector of this product, wait for a few seconds,

then reconnect it. See "Disconnecting the product" (see the instruction
manual supplied with your product).
The product does not function without the connection of an AC

adapter. Connect the AC adapter, then connect to the personal
computer.
The product and the personal computer may not be correctly

connected by the USB cable. Refer to "Connecting to the personal
computer" (see the instruction manual supplied with your product) for
the product's connection method.
The display or network driver has not yet been installed.

The devices will not function unless the dedicated software is installed
from the installation CD.
The product is connected to a personal computer that is not

compatible.
Check the specifications of compatible personal computers.
When physically disconnecting a mass storage device, the

disconnection operation is also necessary on Windows.
Exit any software used for a USB device (s) connected to the personal

computer through this product, and then disconnect the product.
To reset the USB interface, turn off the personal computer and

disconnect the USB cable. Refer to "Disconnecting the product"
(see the instruction manual supplied with your product). The USB
interface is designed to be used with multiple devices, but the stability
of the function depends on the combination of the connected devices.
In such a case, disconnect the USB devices that are not in use. For
details on how to disconnect the USB devices, refer to the instructions
of each device.
The product is connected to a personal computer that is not compatible.

Check the specifications of compatible personal computers.
The product is connected to an external USB hub (connector).

Connect to a USB connector of the personal computer itself.
7
GB