Troubleshooting; Headset - Plantronics POLYCOM Voyager Focus 2 Office User Manual

Troubleshooting

Headset

I can't hear a dial tone in the
headset.
I hear static.
The sound is distorted.
I hear echo in the headset.
• Make sure your headset is charged.
• Make sure your headset is paired to base. See
• Adjust the configuration switch (A--F) on the bottom of the base
until a dial tone is heard. The default
ATTENTION Use configuration D
connected with EHS cable use configuration A.
• Make sure your desk phone is connected correctly to your base.
See Desk phone setup details.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button to hear a dial tone.
• If your base is connected to your desk phone's dedicated headset
port, press the desk phone's headset button and base's desk
phone button to hear a dial tone.
• If your base is connected to your handset port, manually remove
the handset to hear a dial tone (if you do not have an EHS cable or
HL10 lifter).
• Make sure your HL10 lifter is lifting the handset high enough to
operate the hookswitch; set to a higher setting if necessary.
• Adjust the headset's listening volume. See
• If the volume is still too low, adjust the desk phone listening
volume on the base. See Adjust
• Make sure there is at least 12 inches between your base and your
computer, and 6 inches between your base and your telephone. If
adjusting the distance doesn't help, your headset is going out of
range, move closer to the base. See
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust
• If your desk phone has a volume control, lower until the distortion
disappears.
• If the distortion is still present, adjust the headset volume control
to lower the headset speaker volume. See
• Make sure there is 12 inches between your base and your
computer, and 6 inches between your base and your telephone.
See Position Your Base.
• Lower the desk phone speaking volume and/or desk phone
listening volume on the base. For most telephones the correct
setting is position 2. See Adjust
• If the audio level is too low in this position, increase the headset
volume. See Adjust volume.
• If your speaking volume is too low for your listener in this position,
adjust the position of the headset to make sure the microphone is
as close as possible to your mouth.
Pair again to base.
A works for most phones.
for Cisco phones. Cisco phones
Adjust volume.
volume.
Position Your Base
volume.
Adjust volume.
volume.
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