Brother FAX-4100 Owner's Manual

Brother FAX-4100 Owner's Manual

Brother printer user manual fax-4100, fax-4750e, fax-5750e
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Table of Contents

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  Summary of Contents for Brother FAX-4100

  • Page 1 FAX-4100 FAX-4750e FAX-5750e...
  • Page 2 If You Need to Call Customer Service Please complete the following information for future reference: Model Number: FAX-4100, FAX-4750e, FAX-5750e (Circle your model number) Serial Number*: ______________________________________ Date of Purchase: Place of Purchase: * The serial number is on the back of the unit. Retain this manual with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service.
  • Page 3: Brother Numbers

    Calls must be made from within that country. Brother fax-back system (USA Only) Brother Customer Service has installed an easy-to-use fax-back system, so you can get instant answers to common technical questions and product information for all Brother products. This system is available 24 hours a day, 7 days a week.
  • Page 4: Ordering Accessories And Supplies

    Calls must be made from within that country. For best quality results use only genuine Brother accessories, available at most Brother retailers. If you cannot find the accessory you need and you have a Visa, MasterCard, Discover or American Express credit card, you can order accessories directly from Brother.
  • Page 5: Compilation And Publication Notice

  • Page 6 BROTHER ONE YEAR LIMITED WARRANTY and EXCHANGE SERVICE This warranty gives you certain rights and you may also have other rights that may vary from state to state. This warranty is given only to the first end- use purchaser of the accompanying product (referred to in this warranty as “this Product”).
  • Page 7 MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. This Limited Warranty is the only warranty that Brother is giving for this Product. It is the final expression and the exclusive and only statement of Brother’s obligations to you. It replaces...
  • Page 8 Authorized Service Centers, Distributors, Dealers, Agents or employees, shall create another warranty or modify this warranty. This warranty states Brother’s entire liability and your exclusive remedy against Brother for any failure of the MFC/Facsimile machine to operate properly. Neither Brother nor anyone else involved in the development, production, or delivery of...
  • Page 9: Quick Reference Guide

    Time prompt and shows the new mode. Brother fax-back system: In USA: Brother Global Web Site: Frequently Asked Questions (FAQs) and Product Support: Brother Accessories & Supplies : In USA: 1-888-879-3232 (voice) 1-800-947-1445 (fax) In Canada: 1-877-BROTHER (voice) , and , and Q U I C K R E F E R E N C E G U I D E , and then press Set .
  • Page 10: Storing Numbers

    Press Stop/Exit. Storing Speed Dial Numbers Press Menu, 2, 3, 2. Enter a three-digit (a two-digit for FAX-4100) Speed Dial number, and then press Set. Enter a number (up to 20 digits), and then press Set. Enter a name (or leave it blank), and then press Set .
  • Page 11 Click On-Line Documentation. Click the documentation you want to read. If this window does not appear, use Windows Note program from the root directory of the Brother CD-ROM. To View On-Line Documentation (For Macintosh Turn on your Macintosh. Insert the CD-ROM into your CD-ROM drive.
  • Page 12 For FAX-5750e Only How to Access Brother Support (For Windows You can find all the contacts you will need, such as Web support (Brother Solutions Center), Customer Service and Brother Authorized Service Centers. • Click Brother Support on the main menu.
  • Page 13: Table Of Contents

    Finding Information... 1-1 Conventions Used in this Manual... 1-1 Test Sheet Procedure and Product Registration (For USA Only) ...1-2 To Complete Your FAX-4100, FAX-4750e or FAX-5750e Registration On-Line (For USA Only) ... 1-2 Control Panel Overview ... 1-3 About Fax Machines ... 1-5 Custom Features ...
  • Page 14 Menu Selection Table... 3-3 Initial Setup... 4-1 Getting Started... 4-1 Setting Paper Size... 4-1 Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e) ... 4-1 Setting Cassette Usage ... 4-2 Setting Date and Time ... 4-2 Setting Station ID ... 4-3 Entering Text...
  • Page 15 For FAX/TEL Mode Only ... 5-5 Changing Remote Codes... 5-5 Printing a Fax in Memory... 5-6 Memory Security (Not available for FAX-4100)... 5-6 Setting Up the Password ... 5-6 Turning Memory Security ON ... 5-6 Turning Memory Security OFF... 5-7 Polling...
  • Page 16 Custom Features ... 8-1 Distinctive Ring... 8-1 What Does Your Telephone Company’s What Does Brother’s “Distinctive Ring” Do? ... 8-1 Do You Have Voice Mail?... 8-2 Before You Choose the Ring Pattern to Register ... 8-2 Very Important ... 8-3 Registering the Distinctive Ring Pattern...
  • Page 17 Programming a Fax Forwarding Number... 9-1 Programming Your Pager Number... 9-2 Setting Fax Storage ... 9-3 Backup Print Setting (Not available for FAX-4100)... 9-3 Changing Remote Retrieval Access Code ... 9-4 Remote Retrieval... 9-4 Using Remote Retrieval Access Code... 9-4 Remote Commands ...
  • Page 18 Optional Accessories ... 12-1 Memory Board (For FAX-4750e and FAX-5750e Only) ... 12-1 Installing the Optional Memory Board... 12-1 Paper Cassette #2 (Option for FAX-4100 and FAX-4750e)... 12-4 Network (LAN) Board (Option for FAX-4750e)... 12-4 Troubleshooting and Routine Maintenance ... 13-1 Troubleshooting...
  • Page 19 Paper... S-1 Paper Specifications for the Cassette ... S-1 Manual Feed Slot... S-1 Copy ... S-1 Fax... S-2 Scanner (Not available for FAX-4100. Option for FAX-4750e. Standard for 5750e.)... S-3 Consumable Items ... S-3 Electrical and Environment... S-3 Printer ... S-4 TrueType Fonts on CD-ROM ...
  • Page 20 xviii...
  • Page 21: Introduction

    Introduction Using This Manual Thank you for purchasing a Brother fax machine. This machine has been designed to be simple to use, with LCD screen prompts to guide you through programming your machine. However, you can use your machine to its fullest potential by taking a few minutes to read this manual.
  • Page 22: Test Sheet Procedure And Product Registration (For Usa Only)

    (For USA Only) After programming your Station ID, please fill out the TEST SHEET included with your machine and then fax it to Brother’s Automated Fax Response System as your first transmission. This will verify that your machine is properly installed.
  • Page 23: Control Panel Overview

    Control Panel Overview FAX-4100, FAX-4750e and FAX-5750e have the same control panel keys. Toner Empty Icon The Toner icon flashes on and off when toner is low, so you’ll know to order another toner cartridge. You will be able to print until the indicator stays on.
  • Page 24: Copy Keys

    I N T R O D U C T I O N Broadcast Use this key when you send the same fax to many different locations (maximum of 282 locations, 182 locations for FAX-4100 at once). Resolution and Indicator Lights to TONE. These LEDs show the Resolution you selected.
  • Page 25: About Fax Machines

    Voice Mail will keep your fax machine from receiving faxes. If you set Voice Mail and the Brother machine to answer at the same number of rings, there is no way of knowing which one will answer first.
  • Page 26: Fax Tones And Handshake

    Fax Tones and Handshake When someone is sending a fax, the machine sends fax calling tones (CNG tones)—soft, intermittent beeps at 4-second intervals. You’ll hear them when you dial and press Fax Start; they continue for about 60 seconds after dialing. During that time, the sending machine must begin the “handshake”...
  • Page 27: Assembly And Connections

    CD-ROM (For FAX-5750e Only) Owner’s Manual If an item is missing, call Brother Customer Service at 1-800-284-4329 (in Note USA), 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal). See Ordering Accessories and Supplies Whenever you transport the machine, use the packing materials that came with your machine.
  • Page 28: Choosing A Location

    Choosing a Location Place your machine on a flat, stable surface, such as a desk. Select a place that is free of vibration and shocks. Locate the machine near a telephone jack and a standard, grounded power outlet. Avoid placing your machine in a high-traffic area. Do not place near heaters, air conditioners, water, chemicals or refrigerators.
  • Page 29: Assembly

    Assembly Installing the Drum Unit Assembly (with Toner Cartridge) Unpack the drum unit assembly, including the toner cartridge, and gently rock it from side to side five or six times to distribute the toner evenly inside the cartridge. To prevent damage to the drum, do not expose it to light for longer than a few minutes.
  • Page 30: Attaching The Trays

    Unfold the Front Output Bin Extension, which holds printed pages in place. Connecting Paper Cassette #2 (Option for FAX-4100 and FAX-4750e) Carefully pick up the machine and place it on top of Paper Cassette #2. 2 - 4...
  • Page 31: Manual Feed Slot

    Plug the modular cable from Cassette #2 into the modular jack on the Brother machine. To select which cassette will be used for printing, see Page 4-2. If you move the machine after connecting Cassette #2, be sure to carefully lift Cassette #2 with the machine because they are not attached.
  • Page 32: Paper

    Paper Acceptable Paper Paper Type Paper Cassette cut sheet #1 & #2: Manual Feed cut sheet Slot: envelopes post cards labels and transparencies We Recommend: Cut sheet: Labels: Transparencies: Paper Capacity of Paper Cassette Paper Cassette #1 & #2: Front Output Bin: Paper Specification for the Cassette Basis Weight: Caliper:...
  • Page 33: Manual Feed Slot

    Manual Feed Slot Cut Sheet 16 to 43 lb. Basis Weight: (60 to 161 g/m 0.003 to 0.008 inches. Caliper: (0.08 to 0.2 mm) Moisture Content: 4% to 6% by weight Fax messages can be received on only Letter, Legal and A4 size paper. If you use legal or A4, change the Paper Size setting: (Menu, 1, 1.) Loading Paper in Paper Cassette Pull the paper cassette completely out of the machine.
  • Page 34 Fan the paper well. Load paper in the paper cassette. Press down on the paper to flatten it in all four corners, keeping the paper level below the guide. The cassette can hold up to 250 sheets of 20 lb (75g/m Slide the paper cassette into the machine until it locks into place.
  • Page 35: Connections

    Connections Connecting the Machine Connect the handset, power cord, and telephone line. Connecting the Handset Connect the curled handset cord to the bottom of the handset and the left side of the machine. Connect the power cord. Connect the telephone line. Connect one end of the telephone line cord to the jack labeled LINE on the left side of the machine.
  • Page 36: Connecting An External Telephone

    If You Do Not Subscribe to Distinctive Ring Service: You must plug your TAD into the EXT. jack of your Brother machine. If your TAD is plugged into a wall jack, both your machine and the TAD will try to control the phone line.
  • Page 37: Recording Outgoing Message (Ogm) On External Tad

    Do not connect a TAD elsewhere on the same phone line. Plug the telephone line cord from the wall jack into the left side of the machine in the jack labeled LINE. Plug the telephone line cord from your TAD into the left side of the machine in the jack labeled EXT.
  • Page 38: Special Line Considerations

    Your machine will work best on a dedicated line.
  • Page 39: Installing Machine, External Two-Line Tad, And Two-Line Telephone

    Place the two-line TAD and the two-line telephone next to your machine. Plug one end of the telephone line cord for your fax machine into the L2 jack of the triplex adapter. Plug the other end into the LINE jack on the left side of the machine.
  • Page 40: Multi-Line Connections (Pbx)

    If you have Voice Mail, Call Waiting, Call Waiting/Caller ID, RingMaster, an answering service, or an alarm system, or other custom feature on one phone line, it may create a problem with the operation of your fax machine. (See I have difficulty with custom features on a single line, Page 13-8.)
  • Page 41: On-Screen Programming

    Menu Mode You can access the Menu by pressing Menu. The LCD shows: Then For FAX-4100: Press 1 for General Setup—OR— Press 2 for Fax Operations—OR— Press 3 for Copy Operations—OR— For FAX-4750e: Press 1 for General Setup—OR—...
  • Page 42 For FAX-5750e: Press 1 for General Setup—OR— Press 2 for Fax Operations—OR— Press 3 for Copy Operations—OR— Press 4 for Print Operations—OR— Press 5 for Network Operations. You can scroll more quickly by pressing . (Use to scroll backward and see all options, in the opposite order.) Before you press Set after entering information in a field using the dial pad, you can correct a mistake.
  • Page 43: Menu Selection Table

    Menu Selection Table You can probably perform most of these programming operations without the Owner’s Manual. To help you understand the menu selections and options that are found in the machine programs, use the Menu Selection Table below. Main Menu Submenu 1.
  • Page 44 51, #51) The factory setting (option) is shown in bold. Note Descriptions Page Turn CASSETTE #2 ON if you purchased the optional Cassette #2 for FAX-4100 and FAX-4750e. Changes for Daylight Savings Time automatically. Increases life of toner cartridge. Conserves power...
  • Page 45 Page Reduces size of image. Makes prints darker or lighter. Sets up your machine to poll another fax machine. Changes lightness or darkness of a fax you are sending. Changes the default setting of fax resolution. Sets the time of day that delayed faxes will be sent.
  • Page 46 Store One-Touch numbers so you can dial by pressing only one key (and Fax Start). Store 200 (100 for FAX-4100) Speed Dial numbers so you can dial by pressing only four keys (and Fax Start). Sets up a Group number for Broadcasting.
  • Page 47 Main Menu Submenu 2. FAX 6. REMAINING (continued) JOBS 0. MISCELLANEOUS 3. COPY 1. COPY MODE 2. CONTRAST 3. PAPER TYPE These settings appear if Cassette #2 was installed and set to ON. 4. PRINTER 1. PRINT (Only for OPTIONS FAX- 5750e) 2.
  • Page 48 FAX-4750e.) 5. LAN (For FAX-5750e.) (Not available for FAX-4100. ) 3 - 8 O N - S C R E E N P R O G R A M M I N G Menu Options Selections The factory setting (option) is shown in bold.
  • Page 49: Initial Setup

    After you connect the optional Cassette #2, you can select the paper size for each cassette. (See Turning on Cassette #2 (Option for FAX-4100 and FAX-4750e) Press Menu, 1, 1. If you have the...
  • Page 50: Setting Cassette Usage

    Setting Cassette Usage The default setting of Cassette #2 if paper is out in Cassette #1 or if incoming faxes will fit best on the paper in Cassette #2. Choose AUTO if you want to keep special paper in the other cassette and control when it is used.
  • Page 51: Setting Station Id

    Setting Station ID You should store your name or (company name) and fax number to be printed on all fax pages you send. The telephone number you enter will be printed only on your cover pages and call back messages. (See , Page 6-6.) Page Press Menu, 1, 3.
  • Page 52: Entering Text

    Entering Text When you are setting certain functions, such as the Station ID, you may need to type text into the machine. Most keys on the dial pad have three or four letters printed above them. The keys for 0, # and they are used for special characters.
  • Page 53: Setting The Ring Volume

    Setting the Ring Volume Press Menu, 1, 4, 1. Press to select (OFF, LOW, MED, or HIGH) and press Set. Press Stop/Exit. —OR— You can adjust the ring volume when your machine is idle. You can turn the ring OFF or you can select a ring volume level. Press High or Low to adjust the volume level.
  • Page 54: Setting The Handset Volume

    Setting the Handset Volume Press Menu, 1, 4, 4. Press to select your setting or HIGH), and then press Set. (LOW The default setting is LOW. Press Stop/Exit. —OR— Any time you are talking on the telephone, you can adjust the handset volume by pressing the volume High or Low keys on the control panel.
  • Page 55: Setting Volume Amplify (For The Hearing-Impaired)

    —OR—If only some of the users are hearing-impaired, select and then press Set. TEMPORARY? Press Stop/Exit. Memory Storage (Not avilable for FAX-4100) In the event of a power failure, all menu settings are stored permanently: GENERAL SETUP, SETUP FAX OPT...
  • Page 56: Toner Save

    (00 to 99 minutes), and then press Set. Press Stop/Exit. Setting Tone/Pulse Dialing Mode Your fax machine comes set to accommodate tone (multi-frequency) dialing service. If you have pulse (rotary) dialing service, you need to change the dialing mode.
  • Page 57: Setup Receive

    Setup Receive Basic Receiving Operations Select Your Receive Mode There are four different receive modes for your machine. You may choose the mode that best suits your needs by pressing the Mode button repeatedly until you have changed the FAX and FAX/TEL lights to the setting you want to use. NOTE: The lighted indicators mean Mode Light...
  • Page 58: Setting Ring Delay

    Setting Ring Delay The Ring Delay setting determines the number of times the machine rings before it answers. If you have extension phones on the same line as the machine, keep the Ring Delay default setting of 4. (See Operation from Extension Telephone or External Telephone , Page 5-5.) Only Press Menu, 2, 1, 1.
  • Page 59: Easy Receive

    Operation from Extension Telephone or External Telephone , Page 5-5.) Mode Only If you send faxes from a computer on the same phone line and your Brother machine intercepts them, set Easy Receive to OFF. Press Menu, 2, 1, 3.
  • Page 60: Setting The Print Density

    Setting the Print Density If your machine is printing too light or too dark, you can adjust print density, making your printed documents darker or lighter. The new setting will remain until you change it again. Press Menu, 2, 1, 6. Press to make print lighter, or make print darker.
  • Page 61: Advanced Receiving Operations

    Advanced Receiving Operations Operation from Extension Telephone or External Telephone If you answer a fax call on an extension phone (or on an external phone in the EXT. jack), you can make your machine take over by using the Fax Receive Code.
  • Page 62: Printing A Fax In Memory

    Press Fax Start. After printing is finished, and then press Stop/Exit. Memory Security (Not available for FAX-4100) Memory Security lets you prevent unauthorized access to the machine. The machine will not send faxes or print received faxes without the password. You cannot continue to schedule Delayed Faxes or Polling jobs.
  • Page 63: Turning Memory Security Off

    When someone polls your machine to receive a fax, they pay for the call; if you poll someone’s fax machine to receive a fax, you pay for the call. Some fax machines do not respond to the polling function.
  • Page 64: Setting Up Sequential Polling Receive

    Setting Up Sequential Polling Receive Your machine can request documents from several fax units in a single operation. Afterward, a Sequential Polling Report will be printed. (See Canceling a Scheduled Job Press Menu, 2, 1, 7. Press to select Polling OFF), and then press Set.
  • Page 65: Setup Send

    Before you send a fax press Resolution to select the resolution for the document you’re sending. (See If you send faxes from a computer on the same phone line and your Brother machine intercepts them, set Easy Receive to OFF.
  • Page 66: Sending Faxes With Multiple Settings

    Sending Faxes with Multiple Settings When you send a fax you can choose any combination of these settings: add a coverpage and select a comment; set the contrast or resolution; send using overseas mode, call reservation or delayed fax timer, polling transmission or real time transmission.
  • Page 67: Dual Access

    Dual Access You can scan up to 50 documents into the fax memory, even while the machine is receiving or sending another fax (from memory). You can set temporary settings for each fax you’re scanning, except Timer and Polling. If you try to scan and store a 51st fax, the machine will send it immediately, without storing it in memory.
  • Page 68: Checking The Jobs Status

    Checking the Jobs Status Check which jobs are still waiting in memory to be sent. (If no jobs are waiting, the LCD shows NO JOB Press Menu, 2, 6. If you have multiple jobs waiting, use Press Stop/Exit. Canceling a Job While Scanning the Original You can cancel a job while you are scanning it into memory by pressing Stop/Exit.
  • Page 69: Basic Sending Operations

    Basic Sending Operations Contrast If your document is very light or very dark, you might want to set the contrast. S.LIGHT to send a very light document. Use document. Place the original face down in the ADF. Press Menu, 2, 2, 1. to select AUTO, Press 1 if you want to select additional settings.
  • Page 70: Composing Electronic Cover Page

    Composing Electronic Cover Page The cover page is generated at the receiving party’s machine. Your cover page includes the name stored in the One Touch or Speed Dial memory. If you’re dialing manually, the name is left blank. (See , Page 7-5 and One Touch Dialing , Page 7-5.) Speed Dialing...
  • Page 71: Composing Your Own Comments

    Composing Your Own Comments You can set up two custom comments. Press Menu, 2, 2, 9. to choose position 5 or 6 for your customized comment and then press Set. Use the dial pad to enter your customized comment, and then press Set. (See , Page 4-4.) Entering Text...
  • Page 72: Always Send Cover Page

    Always Send Cover Page Make sure the Station ID is set up. This feature does not work without the Station ID. (See Setting Station ID You can set the machine to send a cover page whenever you send a fax. The number of pages in your fax is not included when you use this setting.
  • Page 73: Advanced Sending Operations

    Advanced Sending Operations Overseas Mode After you send a fax using this feature, the feature turns itself off. Place the original face down in the ADF. Press Menu, 2, 2, 0. Press to select and then press Set. Press 1 if you want to select additional settings. The LCD returns to the SETUP SEND menu—OR—Press 2 if you are finished choosing settings and go to Step 5.
  • Page 74: Delayed Fax

    Delayed Batch Transmission Before sending the delayed faxes, your Brother machine will economize by sorting all the documents in memory by destination and scheduled time. All delayed faxes scheduled at the same time to the same fax number will be sent as one transmission.
  • Page 75: Setting Up Polling Transmit

    Setting Up Polling Transmit Polling Transmit is when you set up your machine to wait with a document so another fax machine can retrieve it. Place the original face down in the ADF. Press Menu, 2, 2, 7. Press to choose POLLED TX:ON, and then press Set.
  • Page 76: Auto Dial Numbers And Dialing Options

    (See One Touch keys are the 16 keys (numbers 01–32) located on the left side of the control panel. (For USA only) One-Touch key 1 has been pre-programmed for the Brother fax-back system. Press Menu, 2, 3, 1.
  • Page 77: Storing Speed Dial Numbers

    Storing Speed Dial Numbers You can store Speed Dial numbers, so you can dial by pressing only six keys (five keys for FAX-4100) (Search/Speed Dial, #, and the Speed Dial location, and Fax Start). E-mail addresses can be stored in locations 01-100.
  • Page 78: Setting Up Groups For Broadcasting

    Group. Each Group uses up a One Touch key or a Speed Dial location. Finally, you can have up to six small Groups, or you can assign up to 231 numbers (131 numbers for FAX-4100) to one large Group. (See Storing One Touch Dial Numbers Page 7-2.)
  • Page 79: Dialing Options

    Dialing Options You can use your machine to make voice telephone calls, by dialing manually, or by using Search, One Touch or Speed Dial memory. When you dial an auto dial number, the LCD shows the name you’ve stored, or, if you haven’t stored a name, the fax number you’ve stored.
  • Page 80: Speed Dialing

    Storing Speed Dial Numbers When you hear a dial tone, press Search/Speed Dial, and then press # then the three-digit (two-digit for FAX-4100) Speed Dial number. If you pressed Hook to dial the call, pick up the handset when the other party answers.
  • Page 81: Broadcasting

    Broadcasting Broadcasting is automatically sending the same fax message to multiple fax numbers. Using the Broadcast key, you can include Groups, One Touch locations, Speed Dial locations, plus up to 50 manually dialed numbers. However, available memory will vary with the types of jobs in memory and the number of locations used for broadcasting.
  • Page 82: Access Codes And Credit Card Numbers

    Access Codes and Credit Card Numbers Sometimes you may want to choose from among several long distance carriers when you make a call. Rates may vary depending upon the time and destination. To take advantage of low rates, you can store the access codes or long-distance carriers as One Touch and Speed Dial numbers.
  • Page 83: Telephone Services

    Note What Does Brother’s “Distinctive Ring” Do? The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company’s Distinctive Ring service. You can dedicate the new phone number on your line to receiving only faxes.
  • Page 84: Do You Have Voice Mail

    The fax machine will answer only calls to its registered number. The first two rings are silent on the fax machine. This is because the fax must «listen» to the ring pattern (compare it to the pattern that was “registered”).
  • Page 85: Very Important

    Feature can be activated. The distinctive ring feature is actually an answering mode. So, do not activate FAX mode or FAX/TEL mode while using distinctive ring; otherwise, the fax machine will answer calls for all the numbers. Registering the Distinctive Ring Pattern Set the machine to MANUAL mode.
  • Page 86: Viewing Caller Id List

    Viewing Caller ID List Caller ID memory stores information for up to thirty calls; when the thirty-first call comes in, information about the first call is erased. You can scroll through Caller ID information to review those calls made to your machine. Press Menu, 2, 0, 2.
  • Page 87: Remote Fax Options

    LCD shows FAX FORWARD and then press Set. The screen prompts you to enter the number of the fax machine where faxes will be forwarded. Enter the forwarding number (up to 20 digits) and then press Set. Press Stop/Exit.
  • Page 88: Programming Your Pager Number

    Programming Your Pager Number When Paging is selected, your machine dials the pager number you’ve programmed, and then dials your Personal Identification Number (PIN); this activates your pager so you know you have a fax message in the memory. Press Menu, 2, 5, 1. Press until the LCD shows and then press Set.
  • Page 89: Setting Fax Storage

    Set. Press Stop/Exit. The FAX-4100 does not have a Memory Backup feature. Therefore, Backup Print is always ON so that messages in memory won’t be lost. (or OFF), to ON, your faxes will be received into...
  • Page 90: Changing Remote Retrieval Access Code

    Press Stop/Exit. Remote Retrieval You can call your machine from any fax machine using touch tone and use a Remote Retrieval Access Code and other button presses to retrieve fax messages. Cut out the Remote Retrieval Access Card on the last page and keep it in your wallet as an aid.
  • Page 91: Remote Commands

    FAX FWD:ON mode. You can set FAX STORAGE to ON or OFF. Enter the number of a remote fax machine to receive stored fax message(s). (See Page 9-6.) If you hear one long beep, you can erase fax message(s) from the memory.
  • Page 92: Retrieving Fax Messages

    As soon as you hear two short beeps, use the dial pad to press 9 6 2. Using the dial pad, enter the number (up to 20 digits) of the remote fax machine where you want your fax messages forwarded, followed by # #.
  • Page 93: Printing Reports

    Printing Reports Machine Settings and Activity Two reports require initial setup in the Menu: Transmission Verification Report and Fax Activity Report Interval. For initial setup: Press Menu, 2, 4, 1. —OR— Press Menu, 2, 4, 2. Customizing the Transmission Verification Report You can use the Transmission Report as proof that you sent a fax.
  • Page 94: Using The Reports Key

    Enter the time to begin printing, in 24-hour format, and then press Set. (For example: enter 19:45 for 7:45 PM.) Press Stop/Exit. Using the Reports Key Press Reports. to select the report you want, and then press Set. Press —OR— Enter the number of the report you want to print.
  • Page 95: Making Copies

    You can use your machine as a copy machine, making up to 99 copies at a time. The machine can stack the copies or collate (sort) them. The scannable area of your Brother machine begins at approximately one-sixth inch (4mm) from the edge of the paper.
  • Page 96: Out Of Memory Message

    Out of Memory Message If the memory becomes full while you are scanning a document to be copied the LCD shows: If the OUT OF MEMORY page of your original, press Stop/Exit to cancel. You will need to clear some faxes from memory before you can continue.
  • Page 97: Using The Enlarge/Reduce Key

    Using the Enlarge/Reduce Key AUTO sets the machine to calculate the ratio that fits the size of your paper. ZOOM allows you to enter a ratio from 50% to 200% in 1% increments. Press Enlarge/Reduce Place the original face up in the ADF, or face down on the scanner glass. Use the dial pad to enter the number of copies you want (up to 99).
  • Page 98: Copy Contrast

    Copy Contrast You can adjust copy contrast to make copies darker or lighter. Place the original face down in the ADF. Use the dial pad to enter the number of copies you want (up to 99). Press Contrast Press to make a copy lighter, or Set.
  • Page 99: Sorting Multiple Copies

    Sorting Multiple Copies Place the original face down in the ADF. Use the dial pad to enter the number of copies you want (up to 99). Press Options and Set. Press to select SORT, and then press Set. Press Copy. —OR— Press Special Layout Options You can save paper by copying either two or four pages onto one page.
  • Page 100: Paper Type

    Paper Type You can use the following types of paper for copying. For the best print quality, select the type of media that you are using. THIN (16lb - 18.4lb) PLAIN (18.7lb - 25.3lb) THICK (25.6lb - 32lb) THICKER (32.3lb - 42.1lb) - For heavier weight paper, rough paper or bond TRANSPARENCY Press Options and Set.
  • Page 101: Changing Default Copy Settings

    Press Set to AUTO? TEXT? PHOTO? 1.CASSETTE #1 2.CASSETTE #2 Turning on Cassette #2 (Option for FAX-4100 and FAX- or PHOTO), M A K I N G C O P I E S to select the next setting THIN PLAIN...
  • Page 102: Copy Contrast

    Copy Contrast You can adjust copy contrast to make copies darker or lighter. Press Menu, 3, 2. Press to make a copy lighter—OR— Press to make a copy darker, and then press Set. Press Stop/Exit. Paper Type You can use the following types of paper for copying. For the best print quality, select the type of media that you are most often.
  • Page 103: Optional Accessories

    Height: Parity: DRAM Type: Some DIMMs might not work with this machine. For the latest information from Brother, visit: Installing the Optional Memory Board Caution: DO NOT touch the surface of the main board within 15 minutes after turning off the power.
  • Page 104 Remove the screws securing the rear cover and remove the cover. Remove the screws securing the access plate and remove the plate. Disconnect the connector from the backup battery. 12 - 2 O P T I O N A L A C C E S S O R I E S Backup Battery Backup Battery...
  • Page 105 To install the memory board onto the main controller board, plug the attached spacer into the connectors of the main controller board. WARNING Hold the memory board by its edges. Do not touch the surface of the board. Make sure the memory board is securely seated on the main controller board. Reconnect the connector to the backup battery.
  • Page 106: Paper Cassette #2 (Option For Fax-4100 And Fax-4750E)

    Cut sheet: Network (LAN) Board (Option for FAX-4750e) The network (LAN) board option is not available for FAX-4100. When you add the optional Network (LAN) Board (NC-8100h), you can connect your machine into the network to use the Internet FAX, Network Scanner, Network Printer and Network Management operations.
  • Page 107: Troubleshooting And Routine Maintenance

    The table below explains the most common error messages. You can correct most problems by yourself. If you need additional help, call the Brother fax-back system. In USA Only: Error Message...
  • Page 108 Do not pull paper out until you read Page 13-4. Turn the power off. Then call Brother Customer Service at: In USA: In Canada: In Montreal: (514) 685-6464 • If you have installed the •...
  • Page 109 If the machine cannot reset itself and return to the date and time prompt, it will display MACHINE ERROR call Brother Customer Service and tell them the Machine Error number In USA: In Canada: In Montreal: (514) 685-6464 Do not pull the paper out until you see page 13-4.
  • Page 110: Document Jam

    Document Jam The originals did not feed properly, or were too long. Lift the control panel. Carefully pull the document toward the front of the machine. Close the control panel. Press Stop/Exit. Paper Jam Before you can clear a paper jam error, you must find out where the paper is stuck.
  • Page 111: Paper Is Jammed In The Paper Cassette

    Paper is Jammed in the Paper Cassette Pull the paper cassette out of the machine. Remove any crinkled sheets. Adjust the guides to fit. Press down the paper to flatten it in the paper cassette. Reinstall the paper cassette. Paper is Jammed near the Drum Unit Open the front cover.
  • Page 112: If You Are Having Difficulty With Your Machine

    If your copy looks good, you probably had a bad connection, with static or interference on the phone line. If the copy looks bad, clean the scanner area. If there is still a problem, call Brother Customer Service at: 1-800-284-4329 (in USA) or 1-877-BROTHER (in Canada) or (514) 685-6464 (in Montreal).
  • Page 113 DIFFICULTY Dialing does not work. The machine does not answer when called. There is no dial tone on the handset. Transmitting quality is poor. Transmission Verification Report prints “Results:NG”. The receiving party says the picture is not clear. The receiving party says vertical streaks appear on the faxes they receive.
  • Page 114 Brother’s ECM feature should help overcome this problem. This condition is related to the telephone system industry and is common to all devices that send and receive information on a single, shared line with custom features.
  • Page 115 DIFFICULTY The machine does not print. The machine prints unexpectedly or it prints garbage. The machine prints the first couple of pages correctly, then some pages have text missing. The machine cannot print full pages of a document; An OUT OF MEMORY error message occurs.
  • Page 116 BIOS are set to support a bi- directional machine, i.e. (Parallel Port Mode- ECP). If the Brother machine is not connected to your PC and you have loaded the Brother software, the PC will show “MFC Connect Failure” each time you ®...
  • Page 117 See See Paper Jam on page 13-4 to 13-5. Scanning Difficulty Make sure the Brother TWAIN Driver is selected as the primary source. For FAX-5750e in PaperPort click File | Select Source, highlight the Brother TWAIN Driver and click Select.
  • Page 118 DIFFICULTY Vertical streaks appear in copies. Printouts are too dark or too light. Printed pages contain white stripes. White Stripes or Faint lmages Printed pages are stained with toner or have vertical stripes. Dark Stripes or Toner Stains Printed pages have white in black text and graphic areas.
  • Page 119 DIFFICULTY Print Quality Difficulties ( Toner scatters and stains the printed page. Scattering Toner The whole page is printed black. Black Page Nothing is printed on the page. White page Printed pages are marked at regular intervals. Example of Regular Marks T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E SUGGESTIONS...
  • Page 120 DIFFICULTY Print Quality Difficulties ( Printed pages are blurred at the center or at either edge. Blurred Page Ghost images appear on the printed page. Ghost Images The drum unit is a consumable item and it is necessary to replace it periodically. Note 13 - 14 T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E...
  • Page 121: Packing And Shipping The Machine

    Brother machine. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E...
  • Page 122 Cassette #2 to pack it separately. Pack additional parts (cord, paper cassette, printed materials) in the carton. If you are returing the machine to Brother as part of the Exchange Service, pack Note only the machine. Keep all separate parts to use with your “Exchange” machine.
  • Page 123 Close the carton and tape it shut. T R O U B L E S H O O T I N G A N D R O U T I N E M A I N T E N A N C E Layer Middle Layer...
  • Page 124: Routine Maintenance

    Routine Maintenance Keep your machine in optimum condition by cleaning it on a regular basis. It is a good idea to clean the drum unit during this routine. Avoid using thinners or other organic solvents and do not use water. Cleaning the Document Scanner Unplug the telephone line, and then the power cord.
  • Page 125: Cleaning The Drum Unit

    WARNING Just after you have used the machine, some internal parts of the machine are extremely HOT! When you open the front cover of the machine, never touch the shaded parts as shown in the diagram below. Gently clean the scanner window by wiping with a clean soft dry cloth. Do not use isopropyl alcohol.
  • Page 126: Replacing The Toner Cartridge

    Reinstall the drum unit into the machine. (See Replacing the Drum Unit Close the front cover. Plug in the power cord first, and then plug in the telephone cord. Replacing the Toner Cartridge The machine can print up to 6,000 pages using a high yield toner cartridge. When the toner cartridge is running low, the display shows machine is supplied with a standard toner cartridge that must be replaced after approximately 3,000 pages.
  • Page 127 WARNING Just after you use the machine, some internal parts of the machine will be extremely HOT! So, never touch the shaded parts shown in the illustration. Open the front cover and pull out the drum unit. Place the drum unit on a drop cloth or large piece of disposable paper to avoid spilling and scattering the toner.
  • Page 128 If a toner cartridge is left unpacked for a long period of time, the toner life is shortened. You can use only a genuine Brother Toner Cartridge (TN-430 or TN-460), which is specially formulated to ensure top print quality. Using another brand of toner cartridge may void your machine’s warranty.
  • Page 129: Replacing The Drum Unit

    Reinstall the drum unit and close the front cover. Replacing the Drum Unit The machine uses a drum unit to create print images on paper. If the LCD shows CHANGE DRUM SOON, the drum unit is near the end of its life and it is time to purchase a new one.
  • Page 130: Checking The Drum Life

    Open the front cover. Remove the old drum unit. Place the drum unit on a drop cloth or disposable paper to avoid scattering toner. Hold down the lock lever on the right and pull the toner cartridge out of the drum unit assembly.
  • Page 131: Important Information

    REN, you should contact your local telephone company to determine the maximum REN for your calling area. If your FAX-4100, FAX-4750e or FAX-5750e damages the telephone line, the telephone company may discontinue your service temporarily. If possible, they will notify you in advance.
  • Page 132: Laser Safety

    The telephone company may ask that you disconnect this equipment from the line until the problem has been corrected or until you are sure that the equipment is not malfunctioning. If you are not able to solve a problem with your machine, contact Brother Customer Service. (See WARNING For protection against the risk of electrical shock, always disconnect all cables from the wall outlet before servicing, modifying or installing the equipment.
  • Page 133: Federal Communications Commission (Fcc) Declaration Of Conformity (For Usa Only)

    Use of controls, adjustments or performance of procedures other than those specified in this manual may result in hazardous invisible radiation exposure. Caution Changes or modifications not expressly approved by Brother Industries, Ltd. may void the user’s authority to operate the equipment. Internal laser radiation Max.
  • Page 134: Important

    This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada. Warranty You use the IEEE-1284 shielded parallel cable provided by Brother Industries, Ltd. (See Ordering Accessories and Supplies International E...
  • Page 135 This product does not have an ON/OFF switch. Therefore, it is very important that you have easy access to the main plug and the main socket to which the plug is connected, in case the main power to the Brother machine must be disconnected quickly.
  • Page 136: Trademarks

    Trademarks Brother is a registered trademark of Brother Industries, Ltd. The Brother logo is a registered trademark of Brother Industries, Ltd. Multi-Function Link is a registered trademark of Brother Industries, Ltd. © Copyright 1996–2002 Brother Industries, Ltd. All rights reserved.
  • Page 137: Glossary

    Sending a fax without picking up the handset or pressing Hook. Automatic Redial If the fax did not go through because the line was busy, the Brother machine redials the number. Auto Reduction Reduces the size of incoming faxes.
  • Page 138 A TAD (telephone answering device) or telephone that is plugged into the EXT jack of your Brother machine. F/T Ring Time The length of time the Brother machine rings (when the receive mode setting is FAX/TEL) to notify you to pick up a voice call that it answered.
  • Page 139 Multi-Function Link Pro Suite software (Not available for FAX-4100 and FAX-4750e) Turns your Brother machine into a printer and a scanner and enables PC faxing using the Brother machine. One Touch Keys on the Brother machine’s control panel where you can store numbers for easy dialing.
  • Page 140 Speaker Volume You can set the volume when your Brother machine is on Hook. Speed Dial A preprogrammed number for easy dialing. You must press the Speed Dial button and then a three-digit code (two-digit code for FAX-4100) to start the dialing process. ×...
  • Page 141: Specifications

    Specifications Product Description The FAX-4100 and FAX-4750e are plain paper fax models. The FAX-5750e is a plain paper fax model with PC interface. General Memory Capacity Paper Paper Specifications for the Cassette Basis Weight: Caliper: Moisture Content: Manual Feed Slot...
  • Page 142: Fax

    Speaker Type Auto Answer Using standard 17 lb to 24 lb paper. ** “Pages” refers to the “Brother Standard Chart No.1” with MMR Coding System and Standard Resolution. *** “Pages” refers to the “Brother Standard Chart No.1” with JBIG Coding System and Standard Resolution.
  • Page 143: Scanner (Not Available For Fax-4100. Option For Fax-4750E. Standard For 5750E

    Warm-Up First Print Power Source SCANNER (NOT AVAILABLE FOR FAX-4100. OPTION FOR FAX-4750E. STANDARD FOR 5750E.) ADF Width: 5.8" to 8.5" (148 mm to 216 mm) ADF Length: 3.9" to 14.1" (100 mm to 360 mm) Up to 9,600 × 9,600 (interpolated) Up to 300 ×...
  • Page 144: Printer

    17.1 × 17.4 × 17 inches (435 × 442 × 432 mm) FAX-4100 and FAX-4750e: 26.4 lbs/(12.0kg) (Without Carton) FAX-5750e: 34.3 lbs/(15.5 kg) (Without Carton) Brother Printing System for Windows PCL 5e (Emulation mode of HP LaserJet 5P) ® Windows 95/98/98SE/Me/2000/XP and ®...
  • Page 145: Truetype Fonts On Cd-Rom

    Mac OS X v.10/10.1 (Printing Only) NOTE: USB is not supported under Windows All registered trademarks referenced herein are the property of their respective companies. Printer Driver and Scanner Driver can be downloaded from Printer Driver can be downloaded from ®...
  • Page 146: Parallel Interface Specifications

    Parallel Interface Specifications Interface Connector Pin Assignment Pin No. Signal DATA STROBE DATA 1 DATA 2 DATA 3 DATA 4 DATA 5 DATA 6 DATA 7 DATA 8 ACKNLG BUSY SLCT AUTO FEED N.C. 0V (S.G.) 0V (S.G.) USB (Universal Serial Bus) Interface Specifications Pin Assignment Pin No.
  • Page 147: Resident Fonts (For Fax-5750E Only

    Resident Fonts (For FAX-5750e Only) The following bitmapped fonts are resident in the machine. Brougham 10 (12 point) Brougham 12 (10 point) Letter Gothic 16.66 (8.5 point) upright/normal (Portrait and Landscape are available for the above.) Symbol Sets/Character Sets *HP mode •...
  • Page 148 The following table shows characters available only in the corresponding character set. The numbers at the top of the table are code values with which characters are to be replaced in the Roman 8 character set. For other characters, see character set of Roman 8. S - 8 P R I N T E R...
  • Page 149: Index

    Backup Print 9-3 Broadcasting 7-6 setting up Groups for 7-3 Brother accessories and supplies ii Brother numbers i Brother Solutions Center i Customer Service i fax-back system i Frequently Asked Questions (FAQs) i on the World Wide Web i product Support i...
  • Page 150 date and time, setting 4-2 dialing access codes 7-7 automatic fax redial 6-2 credit card numbers 7-7 fax redial 7-7 Groups 7-6 manually 7-4 mode (for Canada) 4-8 One Touch numbers 7-5 Search 7-4 Speed Dial numbers 7-5 drum unit checking life remaining 13-24 installing 2-3 replacing 13-23...
  • Page 151 jacks converting telephone wall outlets 2-12 EXT. jack on machine TAD (answering machine) 2-10 EXT. jack on machine external telephone 2-10 triplex adapter 2-12 LCD (Liquid Crystal Display) 3-1 maintenance, routine 13-18 manual mode 5-1 sending 6-2 manual feed slot 2-6 Memory Security 5-6 Menu mode programming at a glance 3-1...
  • Page 152 how to print 10-2 list of your stored numbers 10-2 Transmission Verification 10-2 resolution copy S-1 fax (Standard, Fine, Super Fine, Photo) print S-4 scan S-3 Ring Delay,setting 5-2 Safety Instructions 14-4 scanner, cleaning 13-18 Search 7-4 shipping the machine 13-15 Sleep mode 4-8 Speed Dial changing 7-2...
  • Page 153: Remote Retrieval Access Card

    Remote Retrieval Access Card If you plan to receive fax messages while away from your machine, carrying the Remote Retrieval Access Card printed below will serve as a convenient reminder of the retrieval procedures. Simply cut out the card and fold it to fit your wallet or organizer.
  • Page 154 Fold Fold R - 2 C A R D...
  • Page 155 EQUIPMENT ATTACHMENT LIMITATIONS (For Canada Only) NOTICE: The industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the user’s satisfaction.
  • Page 156 Telecommunications Regulations of that country and the power requirements of your fax machine may not be compatible with the power available in foreign countries. Using USA or CANADA models overseas is at your own risk and will void your warranty.

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