Appendix A Troubleshooting - TP-Link DeltaStream DS-P7001-08 Installation Manual

Appendix A Troubleshooting

Q1. What could I do if I forgot the username and password of the device?
You can reset the device by holding the reset button for more than 5 seconds. Note that all the
configurations will be lost after resetting the device.
Q2. Why does the PWR/Power LED work abnormally?
The PWR/Power LED should be lit up when the power system works normally. If the PWR/Power
LED worked abnormally, take the following steps:
1. Make sure that the power cable is connected properly, and the power contact is normal.
2. Make sure the voltage of the power supply meets the requirement of the input voltage of the
device.
Q3. What should I do if I cannot access the web management page?
Try the following:
1. Check every port LED on the device and make sure the Ethernet cable is connected properly.
2. Try another port on the device and make sure the Ethernet cable is suitable and works normally.
3. Power off the device and, after a while, power it on again.
4. Make sure the IP address of your PC is set within the subnet of the device.
5. If you still cannot access the configuration page, reset the device to its factory defaults.
that all the configurations will be lost after resetting the device.
Note