Section 4: Setting Up Service; Activating Your Device; Setting Up Your Voicemail; Getting Help - Samsung Intercept SPH-M910 User Manual

Section 4: Setting Up Service

This section outlines details about activation, setting
up your voicemail and what to do when you need help
with your device.

Activating Your Device

After purchasing your Virgin Mobile Phone from an
authorized retailer, you will need to go online to
activate your new device.
From your computer's Web browser, go to
www1.virginmobileusa.com/activate/
onscreen instructions to activate your device.
When you have finished, make a device call to
confirm your activation. If your device is still not
activated or you do not have access to the Internet,
contact Virgin Customer Service at 1-888-322-1122 for
assistance.

Setting Up Your Voicemail

Your device automatically transfers all unanswered
calls to your voicemail, even if your device is in use or
turned off. You should set up your voicemail and
personal greeting as soon as your device is activated.
Always use a password to protect against
unauthorized access.
From the phone standby mode, touch and hold
1.
.
Follow the system prompts to:
2.
• Create your password.
• Record your name announcement.
32
https://
and complete the
• Record your greeting.
Note: Voicemail Password - Virgin Mobile strongly recommends
that you create a password when setting up your
voicemail to protect against unauthorized access. Without
a password, anyone who has access to your device is
able to access your voicemail messages.

Getting Help

Managing Your Account
Online: www.virginmobileusa.com
View your monthly bills and payment history
•
View your current usage
•
View the status and information about a replacement
•
device
Update your Billing Address or switch to a paperless
•
billing statement
Make a Payment
•
Set up and manage Auto Bill Pay
•
Manage Referrals
•
Switch from one device to another, if you own multiple
•
devices
Manage your Add-On Services
•
Order Accessories
•
Get Downloads
•
You can check your account at any time by logging
into My Account at:
https://www1.virginmobileusa.com/myaccount/home.do.