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What to do when a chair goes
down for a store or a customer?
Panasonic
If a Store or a Customer's Panasonic Massage Chair should
Real Pro
need service, Customers may contact Panasonic directly via
Ultra
Panasonic's Toll Free Number for Service Contact (an
Warranty
information service, not an actual Panasonic Service Center)
Service
877-Panafix, 24 hours a day, seven days a week.
Customers must be prepared to give the model #, serial #
and their address to the operator.
The Massage Chair Specialist will arrange service or repair
for the customer if the Chair is within warranty. The Massage
Chair Specialist will give the Customer the name, address
and phone number of the closest Authorized Service Center
if the Chair is out of warranty. The Customer is responsible
to make all the arrangements for service if the Chair is out of
warranty.
The following information pertains to New and
Reconditioned (Demo) Massage Chair warranties and
service. There are several areas which require clarification
such as In-Home Service, valid geographical locations and
defective parts (applies to the New Chair Warranty).
How to read the hours on a chair:
The remote control can be used to see how many hours are on the
chair. Chairs are only covered under warranty by Panasonic up to 1,000
hours, so floor samples should be sold of between 600-800 hours. See
page 31.
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