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Frequently Asked Questions
Q: What is the benefit of Air Shoulder Massage?
A: The main thing the chair is trying to do is relax you and invigorate you. It does this by
stimulating your acupoints thru massage (you have over 350 acupoints in your body, over 100
on your back and neck), and by pushing on your body to get blood circulating towards and away
from your heart.
Your body also has a lymphonic node system, where waste is removed from your blood, then
removed from your body. Two of your larger lymph nodes are below your shoulders to the side
of your chest. By massaging your shoulders you are relaxing them, helping to circulate blood
from them, and stimulating these lymph nodes to help remove toxins from your body.
Q: Can everyone use the chairs?
A: The chairs are not to be used by children under 16 because their spines are still forming. The
chairs are not to be used by pregnant women. Anyone who has back problems or has had back
surgery should check with their physician prior to using the chair. The chair is only specified to
hold up to 264 pounds. Greater than this weight may strain the massage heads and
mechanism, which could cause damage to the chair that is not covered by warranty.
Q: How long does the chair last?
A: The chair is meant to last up to 1,000 hours, which is 1 programmed massaged per day for
over 10 years. After 1,000 hours the chair may need greasing and some adjustments, which
could cost around $500 depending on the location of the servicer. This figure is just an
average—heavy use of the chair (for example, tapping mode only on a person who weighs 250
pounds) may increase the need to service chairs sooner.
Q: What is the warranty on the chairs?
A: The chair is warranted for 1-year parts and labor, 3 years on the electronic parts (the parts
having to do with the massage). For the first year, it is Panasonic's responsibility to have the
chair fixed either in your home, or we pay for it to be removed from your home. After that, you
must either get it to a local servicer (whose name we will provide), or have it shipped to the
nearest servicer (we can help arrange for this).
There is a 1,000 hour cap on the warranty. This prevents commercial applications of the chair
from abusing the warranty. The 1,000 hours is equivalent to a 15 minute pre-programmed
massage for over 10 years. The chair is built to last.
Panasonic has introduced a new Concierge Massage Chair service program. Call 877-
PANAFIX when you need service on your floor model or a customer needs service on their unit.
Panasonic offer extended warranties. It comes in the box with the chair and is offered for 30
days. Extended warranties are also available directly from Panasonic at 1-800 637-2007.
Florida: 800-973-7935.
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