Sony VAIO PCG-QR20 User Manual page 60

Getting help
In the Modems Properties dialog box (Control Panel / Modems), check that your modem is listed in


the General tab, and that the location information is correct on the Dialing Properties tab.
If you do not see the Modems icon, proceed as follows:
1 In Control Panel click Tools and click Folder Options...
2 Select the View tab.
3 In the Advanced settings: dialog box, select the option Display all Control Panel options and all
folder contents.
4 Click OK.
My modem cannot establish a connection
The modem dialing mode may be incompatible with your telephone line.
My modem connection is slow
Many factors influence modem connection speed, including telephone line noise or compatibility with
telephone equipment (such as fax machines or other modems). If you think your modem is not connecting
properly to other PC-based modems, fax machines, or your Internet Service Provider, check the following:
Have your phone company check that your phone line is free from any line noise.


If your problem is fax-related, check that there are no problems with the fax machine you are calling and


that it is compatible with fax modems.
If you are having a problem connecting with your Internet Service Provider, check that the ISP is not


experiencing technical problems.
If you have a second phone line available, try connecting the modem to that line.


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