Zte WF721 User Manual page 12

TROUBLESHOOTING
Problem Possible Solution
Poor voice • Make sure all connections are firmly
quality in place.
• Make sure the external antenna is
installed and securely fastened.
• Move your device to another area of
the home with a strong wireless signal
(3 green bars or more), typically near a
window or outside wall.
• Make sure the home phone that is
connected to the Wireless Home
Phone Base is of good quality and in
good working order.
• Connect your phone using the phone
cable included with the Wireless Home
Phone Base.
• Make sure the antenna is in a vertical
position and increase the distance away
from other electronic devices and the
Wireless Home Phone Base (including
cordless base stations, Wi-Fi routers, and
cell phones).
• Voice quality may degrade with a low
battery charge (red). Connect to an AC
power source to recharge when power
is available.
Wireless • The Wireless Home Phone Base is
Service connected to a 3G MicroCell, and is
indicator operating properly.
is blinking
green
22
Problem Possible Solution
Wireless • Make sure the external antenna is
Service installed and securely fastened.
indicator
• Move your device to another area with
displays a
sufficient network signal (at least 1 to
red antenna
2 green bars are displayed).
and no bars
are lit
Solid red • A software update is in progress and
Wireless may take up to 7 minutes to complete.
Service Once complete, the LEDs on your
indicator Wireless Home Phone Base will
(all other return to normal state.
indicators
solid green)
Blinking red • SIM is missing or not installed properly.
Wireless
1 ) Remove the battery cover and battery.
Service
2) Locate the SIM card slot and insert the
indicator
SIM card into the slot until secure.
• For a replacement SIM card, call
Consumer Cellular customer support at
(800) 686-4460.
TROUBLESHOOTING
23