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A call left on hold will recall the station that put it on hold. If the hold recall is
unanswered at the station that originated the hold, the call is sent to the oper-
ator.
Both types of recalls will ring and have a slow flashing amber light on the
LINE key or CALL key.
EXECUTIVE BARGE-IN
If you want to break into another station's conversation, you must be allowed
to barge-in and the other station must not be secure.
• Dial the desired extension number and listen for the busy signal.
• Press the BARGE-IN key and begin speaking after the tone.
• Hang up when you are finished.
The system can be set for one of the three following barge-in options:
• No barge-in allowed
• Barge-in with intrusion tone
• Barge-in without intrusion tone (service observing)
When this last option is selected, the station that barges-in can monitor the
conversation and no warning tone or display will be sent to the station being
monitored. The handset transmitter and keyset microphone are disabled.
The party that originated the barge-in may join the conversation by pressing
the MUTE key on the keyset. You service company must program these
options for you.
WARNING
Barge-in without tone may violate state or federal laws concerning
the right to privacy. Samsung Telecommunications America is in no
way responsible for the possible misuse of this feature.
WALKING CLASS OF SERVICE
You can change a restricted station's class of service to the same class as
your station, allowing you to make calls or use features that would otherwise
be restricted from that station.
• Lift the handset or press the Speaker key.
• Dial 59 and then your extension number.
• Dial your station passcode and receive internal dial tone.
• Dial an access code and then the telephone number—OR—use the
desired feature as usual.
• Hang up. The station will be returned to its restricted status.
NOTE: The default station passcode 1234 cannot be used.
IN/OUT OF GROUP
Any station assigned to a station group can remove itself from that group
and then reenter the group at a later time. When out of the group, a station
can receive calls to its extension number but not to the group. There are 10
groups and the access codes are 500–509.
To create a backup or relief operator position, assign the main operator and
one or more backup individuals to the operator group. All but the main op-
erator should be out of the group. When it is necessary to use a backup
operator, put the desired backup station in the group and remove the main
operator. When incoming call traffic is heavy, you can have another station
put itself in the operator group along with the main operator to handle the
extra call load.
If the station does not have an IN/OUT key:
• Lift the handset and dial 53.
• Dial the group number.
• Dial 0 to be out of the group or dial 1 to be in the group.
• Receive confirmation tone and hang up.
If the station has an IN/OUT key:
• Press the IN/OUT key. It will light red when the station is in the group.
• Press the IN/OUT key again. The light is off when the station is out of
the group.
NOTE: A station can be in more than one group.
DIRECT INWARD SYSTEM ACCESS
(DISA)
From outside of the office, selected individuals can call into the iDCS 16 sys-
tem on special DISA line(s). A security code must be entered to gain access.
Once these individuals are in the system, they can make outside calls using
the office lines, call stations within the system, access paging resources, or
set/reset their external forward database.
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