Product Specific Problems - Dell UltraSharp U2419HS User Manual

Product Specific Problems

Specific
Symptoms
Screen image is
too small
No Input Signal
when user
controls are
pressed
The picture does
not fill the entire
screen
No image
when using DP
connection to
the PC
What You Possible Solutions
Experience
Image is • Check the Aspect Ratio setting in the Display
centered on
screen, but does • Reset the monitor to factory settings.
not fill entire
viewing area
No picture, the • Check the signal source. Ensure the computer is
LED light is white
• Check whether the signal cable is plugged in
• Reset the computer or video player.
The picture • Due to different video formats (aspect ratio) of
cannot fill the
height or width • Run the built-in diagnostics.
of the screen
Black screen • Verify which DP standard (DP 1.1a or DP 1.4) is your
• Some DP 1.1a graphics card cannot support
menu OSD.
not in the power saving mode by moving the mouse
or pressing any key on the keyboard.
properly. Re-plug the signal cable if necessary.
DVDs, the monitor may display in full screen.
Graphics Card certified to. Download and install the
latest graphics card driver.
DP 1.4 monitors. Go to OSD menu, under Input
Source selection, press and hold DP select
key for 8 sec to change the monitor setting from
DP 1.4 to DP 1.1a.
Troubleshooting | 49