Troubleshooting; Software Won't Start Up; Can't Connect To The Wavestate - Korg Wavestate Editor/Librarian Owner's Manual

Troubleshooting

Troubleshooting

Software won't start up

Make sure that your computer meets the operating requirements
See "Operating requirements" on page 1.
Check whether other applications might be running
If other applications are running, it is possible that they might somehow interfere with the wavestate Editor/Librarian.
As a troubleshooting step, quit the other applications.

Can't connect to the wavestate

Make sure that the wavestate is connected via USB
The Editor/Librarian requires USB, and cannot communicate with the wavestate over 5-pin DIN MIDI.
Try connecting the wavestate directly to your computer, without a USB hub
Faulty hubs may interfere with the connection. Hubs must support USB 2.0 or better.
Try a different USB cable
A faulty cable might interfere with the connection.
Confirm that the wavestate is running software version 2.0 or later
To check the software version number, press UTILITY and then SHIFT + < (PAGE -).
Make sure that the wavestate has been detected by the connected computer
Windows 7/8/10: open the Device Manager (see the instructions under "Windows" on page 3) and check the
"Other Devices" tab. If the wavestate does not appear, repeat the NCM or RNDIS configuration procedure.
Mac OS: open the System Preferences application, in the Applications folder. Go to the Network panel, and check the
list of networks and network devices on the left of the window.
Make sure that the required network ports are not blocked by a software firewall
When communicating with the wavestate over USB, the Editor/Librarian uses TCP ports 50000 and 50001, and
Bonjour uses UDP port 5353. These won't be affected by an external firewall in a separate server or router, but can be
blocked by a software firewall running on the same computer.
Disable VPN software
Some users have reported that VPN software may interfere with communication to the wavestate.
Windows: confirm that Bonjour is running
Open Services, find Bonjour Service in the list, and confirm that its Status is Running and Startup Type is set to
Automatic.
Confirm that you have the latest version of the Editor/Librarian
You can download the latest version from the Korg website (http://www.korg.com/ ).
Try restarting your computer
In some cases, the wavestate may not be immediately recognized after installation. If this occurs, simply restart your
computer.
Apple, Mac and the Mac logo, Bonjour, the Bonjour logo, and the Bonjour symbol are trademarks of Apple Inc.,
registered in the U.S. and other countries.
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