Troubleshooting - Philips Onis 380 Vox Manual

Telephone troubleshooting...
PROBLEMS
The green indicator does not light
up
The does not scroll when
the handset is placed on the base
No dialling tone
No ringer
The does not appear
Crackling on the line
The handset displays “failed”
- when attempting to add another
handset to the base station
- When using a handset
Noise interference on your radio
or television
Caller Line Identification service
(CLI) does not work
No new SMS are received
No SMS can be sent/received
Answer machine troubleshooting...
PROBLEMS
The answer machine does not
record messages
The remote control access does
not work
It is not possible to record an
outgoing message
The Onis 380 Vox hangs up
during remote access
The answer machine stops
automatically
All manuals and user guides at all-guides.com
CAUSES
The base station is not properly
connected
- Bad contact
- Dirty contacts
- No power
- You are too far from the base
station
- The ringer is deactivated
- The Do Not Disturb mode is ON
- No mains power
- The handset is too far from the
base station
- Handset too far from the base
station
- The base station is too close to
electrical appliances, reinforced
concrete walls or metal doorframes
- The procedure to add a handset
has failed, try again
- Maximum number of handsets
has been reached
- Base station is already busy with
another handset
The Onis 380 Vox base station or
mains power pack are too close
to electrical appliances
- Service not activated
SMS memory is full
- The outgoing/Incoming SMSC
numbers are not set or are
wrong
- The SMS box or destination box
is wrong
- SMS mode is OFF
CAUSES
- The memory is full
- The answer only mode is activated
- The Answer & record is not
activated
The remote control access is not
activated
The memory is full
- 3 failed attempts to send a code
- duration is too long
- The memory is full
- Message exceeds 3 mn
SOLUTIONS
Check mains power and
connections
- Move the handset slightly
- Clean the contacts with a cloth
moistened with alcohol
- Check connections
- Move closer to the base station
- Set the ringer (see page 18, 38)
- Deactivate it
- Check connections
- Move closer to the base station
- Move closer to the base station
- Move the base station to find a
better place (the higher the
better)
- Disconnect and connect the
base station power supply. Follow
the procedure to register a
handset (page 19, 39)
- Un-register a handset (page 19)
- Wait until it is available
Move the base station or power
pack as far as possible
- Check your subscription with
network
Delete old SMS
- Contact your operator to get
the correct SMSC’s numbers
- Check the information stored
(page 16)
- Change SMS mode (page 16)
SOLUTIONS
- Delete messages
- Select the Answer & record mode
- Press
Activate the remote control
access (page 25)
Delete messages
- Enter the correct code
- Manage the remote control quicker
- Play & delete messages
- Messages must not exceed 3 mn