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8 Troubleshooting
This chapter summarizes the most common
problems you could encounter with the purifier.
If you are unable to solve the problem with the
information below, contact the Consumer Care
Center in your country.
Problem
Possible solution
The
The filter is full. Replace the filter
indicator
and reset the purifier.
of
has
been on
continuously.
No air
The purifier is not connected
comes out
to the power supply. Plug the
of the air
purifier into the power supply
outlet.
and switch on.
The airflow
• The pre-filter is dirty. Clean
that comes
the pre-filter (see 'Clean the
out of the
pre-filter').
air outlet is
• You have not removed all
significantly
packaging material from the
weaker than
filters. Make sure that you
before.
have removed all packaging
material.
The air
• One of the filters has not
quality
been placed in the puri-
does not
fier. Make sure that all filters
improve,
are properly installed in the
even though
following order, starting with
the purifier
the innermost filter: 1) HEPA
has been
filter, 2) activated carbon filter,
operating
and 3) pre-filter.
for a long
• The air quality sensor is wet.
time.
The humidity level in your
room is high and causes con-
densation. Make sure that the
air quality sensor is clean and
dry (see 'Clean the air quality
sensor').
The color
• The air quality sensor is dirty.
of the air
Clean the air quality sensor
quality light
(see 'Clean the air quality
always stays
sensor').
the same.
• There is not enough ventila-
tion in the room. Open a
window, to improve the air
circulation.
I need
You can change the air quality
cleaner air
sensor sensitivity (see 'Set the
because
sensitivity of the air quality
I have an
sensor') to make the purifier
allergy.
clean the air even better.
The purifier
• You have not removed all
is extra
packaging material from the
loud.
filters. Make sure that you
have removed all packaging
material.
• You can change the fan speed
to lower fan speed level.
The purifier
Perhaps you did not press the
still indicates
button properly. Plug in the
that I need
purifier, press the
to replace
press and hold the
a filter, but I
for 3 seconds.
already did.
No
Check whether the child lock is
response
activated.
from the
buttons.
The lights
Check whether the appliance is
go on, but
in eco mode.
the purifier
does not
run.
button and
button
EN
13
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