Troubleshooting - Canon DC100 Instruction Manual

Troubleshooting

Trouble?
If you have a problem with your camcorder, refer to this checklist. Consult your dealer or a
Canon Service Center if the problem persists.
Power Source
Problem
• Camcorder will not turn on.
• The camcorder switches off
by itself.
• The disc compartment
cover will not open.
• LCD/viewfinder switches on
and off.
Battery pack will not charge.
Recording/Playback
Problem
Buttons will not work.
Abnormal characters appear
on the screen. The camcorder
does not operate properly.
" " flashes on the screen.
" " flashes on the screen.
Video noise appears on
screen.
Video noise appears on the
TV screen.
Even without a disc loaded,
when closing the disc
compartment cover a motor
sound can be heard.
The disc cannot be ejected.
The disc cannot be
recognized.
The camcorder vibrates.
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Battery pack is exhausted. Replace or charge the battery
pack.
Attach the battery pack correctly.
Charge the battery pack in temperatures between 0 °C and
40 °C (32 °F and 104 °F).
Battery packs become hot with use and may not charge. The
charging will start once the battery pack temperature is below
40 °C (104 °F).
The battery pack is damaged. Use a different battery pack.
Turn on the camcorder.
Load a disc.
Disconnect the power source and reconnect it after a short
time. If the problem still persists, disconnect the power source
and press the RESET button with a pointed item. Pressing the
RESET button resets all settings.
Load a disc.
Battery pack is exhausted. Replace or charge the battery
pack.
When using the camcorder in a room where a plasma TV is
located, keep a distance between the camcorder and the
plasma TV.
When using the camcorder in a room where a TV is located,
keep a distance between the compact power adapter and the
power or antenna cables of the TV.
The camcorder is checking if a disc is loaded or not. This is not
a malfunction.
Turn off the camcorder, disconnect the compact power
adapter and remove the battery pack. Restore the power
supply and try again.
The camcorder has exceeded its operational temperature.
Disconnect the compact power adapter and remove the
battery pack and let the camcorder cool down before resuming
use.
The disc is dirty. Clean the disc with a soft lens-cleaning cloth.
If the problem persists replace the disc.
The disc is not correctly loaded. Check the disc.
Depending on the condition of the disc, the camcorder might
vibrate occasionally. This is not a malfunction.
Solution
Solution
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