PROMULTIS Touchtable User Manual page 16

diabled.
Windows native touch and multi-touch feature are supported Windows
native touch not supported, or multi-touch feature is disabled.
2.23 Diagnose Steps
 Check compatibility
Check if current plugged hardware is supported by the Platform
Current hardware is supported
Current driver is too old to support the hardware
 Open bulk device
Check if current plugged hardware data can be read correctly
PQ hardware is disconnected from all other application
connection Running environment doesn't prepare
 Check power supply
This option is only meaningful for part series product which is powered by
USB cable. This option will report if current got from PC is enough
Power enough or function not available for power adapter
Power from USB cable is not enough
 Check touchscreen data
It will give out a score after finishing this option check.
Hardware check is ok;
Hardware may be not in a good status, please click on 'send
report' and contact PQ Labs support team
 Check ambient light
Check if surrounding lights condition is good
No lights interference, or within normal range
Surrounding lights is too strong, the hardware may not be disturbed