Troubleshooting
No alert or light.
Possible
reason: Battery died.
Solution: Please replace the battery. If it is still not working please contact customer
service.
Device is offline.
Possible reason
Solution:
Please reconnect your hub to the Internet and press the set button of door
sensor
once.
Possible reason
Solution:
Please power on the hub again and press the set button of door sensor once
Possible reason
Solution: Please replace the battery.
Possible reason
Solution: Please contact customer service.
1:
Hub is offline.
2:
Hub is powered off.
3: Device is battery died.
4: Device malfunction.
.
11
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