Troubleshooting - Phiaton BonoBuds Owner's Manual

14. Troubleshooting

1) The power does not turn on:
- Make sure the earbud protection film has been removed.
- Charge the device for at least 30 minutes.
- If the power does not turn on even after charging, contact PHIATON Customer Service.
2) The device does not charge:
- Make sure the earbud protection film has been removed.
- Check whether the USB charging cable has been properly connected with the device.
Check whether the PC power is on and that it has been properly connected.
- When using a separately purchased USB AC adaptor, check to see that it has been properly connected.
3) The device does not pair:
Check whether the power of the Bluetooth device you want to connect is on.
- Check whether the Bluetooth feature within the Bluetooth device you want to connect is enabled
- Check whether the Bluetooth device you want to connect is within the supported range.
(Pairing is supported only within 3 feet)
- Check whether the Bluetooth profile within the Bluetooth device is compatible.
4) When there is no sound or music:
- Check whether the power of the device and the Bluetooth device is on
- Check whether music is being played within the connected Bluetooth device.
- Check whether the volume within the connected Bluetooth device is low.
5) When there is static noise or the sound cuts off:
- Check whether there is another electronic device nearby using the 2.4 GHz frequency band that is connected to
the Bluetooth device
- Check whether the connected Bluetooth device is within the proper communication distance to the device.
(Maximum communication range: 33 feet)