Product Symptoms And Troubleshooting - Phiaton BT 460 Owner's Manual

14. PRODUCT SYMPTOMS AND TROUBLESHOOTING

1) The power does not turn on:
- Charge the device. If the power does not turn on even after charging, contact Phiaton Customer Service.
2) The device does not charge:
- Check whether the USB charging cable has been properly connected with the device.
- Check whether the PC power is on and that it has been properly connected.
- When using a separately purchased USB AC adaptor, check to see that it has been properly connected.
3) The device does not pair:
- Check whether the power of the 'The device does not pair' you want to connect is on.
- Check whether the Bluetooth feature within the 'Bluetooth Device' you want to connect is enabled.
- Check whether the 'Bluetooth Device' you want to connect is within the supported range.
(Pairing is supported only when within 3 feet.)
- Check whether the Bluetooth profile within the 'Bluetooth Device' is compatible.
4) Music cannot be played:
- Check whether the power of the device and 'Bluetooth Device' is on.
- Check whether music is being played within the connected 'Bluetooth Device'.
- Check whether the volume within the connected 'Bluetooth Device' is low.
- When using an extension cord, check to see that the plug is properly connected.
5) Noise is heard or the sound lags:
- Check whether there is an electronic device using the 2.4 GHz frequency band nearby the device and
connected 'Bluetooth Device'.
- Check whether the connected 'Bluetooth Device' is far away from this device.
(Maximum communication range: within 33 feet.)
6) The music sound quality is low:
- If the 'Bluetooth Device' you are trying to connect with this device is accessed to HSP, change the access
to A2DP.
7) The other party cannot be heard while on a call:
- Check whether the power of the 'Bluetooth Device' you want to connect is on.
- Access Bluetooth through HFP or HSP.
- Check whether the volume within the connected 'Bluetooth Device' is low.
8) Product does not operate or operation has stopped:
- Reset the device by simultaneously pressing the power button and connecting the USB charging cable.
This will power off the device, but previously paired devices won't be deleted.
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