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GUARANTEE
Dear Customer,
In the unlikely event that your device develops a fault, please contact our
customer service department on the following telephone number shown below
(01904 727508).
1. These guarantee terms cover additional guarantee rights and do not affect
your statutory warranty rights.
Claims must be accompanied by Proof of Purchase. This must be in the
form of a sales receipt or bank statement and must show that the product
has been purchased within 1 years prior to the claim, from the retailer that
it was originally sold to.
2. Our guarantee covers problems caused by material or manufacturing
defects, and will result in the repair of these defects or replacement
of the device with a like for like or similar article. Please note that our
devices have not been designed for use in commercial, trade or industrial
applications. Consequently, the guarantee is invalidated if the equipment is
used in commercial, trade or industrial applications or for other equivalent
activities.
3. The guarantee is valid for a period of 1 year starting from the purchase
date of the device. Guarantee claims should be submitted before the end
of the guarantee period within two weeks of the defect being noticed. No
guarantee claims will be accepted after the end of the guarantee period.
The original guarantee period remains applicable to the device even if
repairs are carried out or parts are replaced. In such cases, the work
performed or parts fitted will not result in an extension of the guarantee
period, and no new guarantee will become active for the work performed
or parts fitted. This also applies when an on-site Service is used.
4. Please keep your sales receipt in a safe place. If the defect is covered
by our guarantee your device will either be repaired under the terms of
guarantee or we will send you a replacement device. This device may be
re-conditioned or Like for like replacement.
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Customer Helpline 01904 727508
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