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TROUBLESHOOTING
WARNING: Only perform steps outlined below. Disconnect the product from the
mains electricity Supply before examing the supply cord for any damage. For
futher advice contact the customer helpline.
Problem
Device does not start
Device works with interruptions Damaged power cable
Low suction capacity or suction
not present
Small or missing blowing power Selector switch in in-correct
Device works with interruptions Foreign body blocks impeller
20
of 21
Possible cause
Power supply or plug is
defective
Defective on/off switch
Worn carbon brushes
Defective motor
Impeller fan cover still open
(micro-switch open)
Internal loose connection
Defective on/off switch
Collection bag is full
Collection bag is dirty
Selector switch is in the wrong
position
Device clogged up or blocked
by foreign bodies
position
Speed controller in wrong
position
wheel
Customer Helpline 01904 727508
Solution
Disconnect from mains
supply check/replace plug
fuse. Try an alternative
power supply or call
customer service.
Repair through customer
service
Close impeller fan cover and
screw it down properly
Disconnect from mains
electricity.
Check cord; call service
helpline
Repair through customer
service
Empty collection bag
Clean collection bag
Set selector switch to the
suction symbol
Remove blockages (see
chapter Cleaning and
Maintenance)
Set selector switch to the
blowing symbol
Rotate speed controller to
high position
Remove blockage (see
chapter Cleaning and
Maintenance)
V2:03/21
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