AMS TOUCHLESS Operation And Service Manual
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AMS TOUCHLESS Operation And Service Manual

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AUTOMATED MERCHANDISING SYSTEMS INC. 
255 WEST BURR BLVD. 
KEARNEYSVILLE, WV 25430 
(304) 725‐6921 
(304) 725‐6983 FAX
 
 
 
www.amsvendors.com 
 
info@amsvendors.com 
AMS TOUCHLESS 
Glass Front Vendor
OPERATION AND SERVICE MANUAL
 
INTERNATIONAL A.M.S. S DE RL DE CV 
KM. 9 CARR. AL CASTILLO NO. 8200 
MPIO. DE EL SALTO, JAL. MEXICO 45680 
5233‐36‐88‐07‐17 
5233‐36‐88‐13‐14 FAX 
 
 
www.amsint.com.mx 
 
servicio@amsint.com.mx 
L0192A 
 
 i 

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  • Page 1 L0192A  AMS TOUCHLESS    Glass Front Vendor OPERATION AND SERVICE MANUAL INTERNATIONAL A.M.S. S DE RL DE CV  AUTOMATED MERCHANDISING SYSTEMS INC.  KM. 9 CARR. AL CASTILLO NO. 8200  255 WEST BURR BLVD.  MPIO. DE EL SALTO, JAL. MEXICO 45680  KEARNEYSVILLE, WV 25430  5233‐36‐88‐07‐17  (304) 725‐6921  5233‐36‐88‐13‐14 FAX  (304) 725‐6983 FAX         www.amsint.com.mx    www.amsvendors.com    servicio@amsint.com.mx    info@amsvendors.com     i ...
  • Page 2 AMS or to the authorized dealer or distributor from whom the equipment was purchased for verification of the defect. Prior to returning any parts for replacement, the customer is to contact the AMS Service Department at (304) 725-6921 for return authorization.

  • Page 3: Table Of Contents

    False Leg Installation Ground Fault Circuit Interrupter TEST STANDARDS 5 TRAY ADJUSTMENT AND CONFIGURATION ANSI/UL 751 SNACK AND CANDY TRAY Removal 3 VENDOR SYSTEMS AND COMPONENTS Installation SENSIT 3 SYSTEM OPERATION TRAY VERTICAL POSITIONS Removal Installation CONTROL BOARD Upgrading AMS Firmware  iii ...
  • Page 4 L0192A  TRAY COLUMN POSITIONS Hide Card Value Tray Motor Wire Colors Table Card Refund Special MDB-Related Operation CHANGING DIVIDERS OPTIONS Message CHANGING HELICES Prize Language HELIX ADAPTER Speech Serial Number HELIX EJECTOR SALES BLOCKING HELIX ALIGNMENT DEVICE 1-4 Set Periods MOTOR POSITIONS CLOCK SETTINGS Time and Date...
  • Page 5 L0192A  RECORDING DEX DATA ON SD CARD CLEANING THE VENDOR EXTERIOR CLEANING THE VENDOR INTERIOR SENSIT 3 UTILITY REPLACING THE POWER CORD AND GFCI TEST 35 STORING THE VENDOR 9 WIRING DIAGRAM 10 SUPPORTED DEX FIELDS 11 OPTIONAL EQUIPMENT SERVICE MENU MAP TABLE OF FIGURES NUMBER NAME...

  • Page 6: Publication Notice

    L0192A  Publication Notice L0192, Initial Release A, ECN 4159, 03/13/18 It is our intent to assist our customers with up-to-date documentation: however, this manual may not contain all updates and is subject to revision without notice. Please contact our Service Department with your requests or comments. Note 1 The Sensit 3 Control Board is sometimes referred to as the ‘VMC’...

  • Page 7: Introduction

    Product that falls while the door is open will mobile phone enabled payment system and remote pricing and still pass through the beam. VMS are just some of the many features built into this AMS Shining a light at a sensor will not allow vandals to merchandiser.

  • Page 8: Serial Numbering System

    Touchless 1.2 KWH/day On all AMS serial numbers, the first digit identifies where a merchandiser was manufactured. Those merchandisers built in the U.S. start with the number 1. Those merchandisers built in Mexico start with the number 2.
  • Page 9 1 INTRODUCTION  L0192A  Figure 1.2  Cabinet Dimensions   3 ...

  • Page 10: Merchandiser Configurations

    L0192A  1 INTRODUCTION  MERCHANDISER CONFIGURATIONS Figure 1.3  Typical Machine Configura on  Figure 1.3 shows a typical configuration used in an AMS 39” helix so that the product is freely pushed out of the column by Touchless vendor. the helix to fall into the hopper. The top 3 trays in the above example each contain six columns, The fourth tray down in the above example contains twelve formed by the placement of dividers, with motors and ‘coupled’...

  • Page 11: Available Helices

    L0192A  1 INTRODUCTION  AVAILABLE HELICES P/N & SUFFIX DESCRIPTION 20119 -05 Helix, Candy Clockwise, 5-Pitch 20119 -07 Helix, Candy Clockwise, 7-Pitch 20119 -09 Helix, Candy Clockwise, 9-Pitch 20119 -10 Helix, Candy Clockwise, 10-Pitch 20119 -12 Helix, Candy Clockwise, 12-Pitch 20119 -15 Helix, Candy Clockwise, 15-Pitch 20119 -18 Helix, Candy Clockwise, 18-Pitch...
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  • Page 13: Safety

    L0192A  2  SAFETY  Always disconnect power to the vendor before COMMITMENT TO SAFETY servicing. Allow only fully trained service technicians to service the vendor. Automated Merchandising Systems Inc. is committed to Always keep electrical connections dry. Do not designing and producing a safe product. As with all electrical or place the vendor in or near standing water.

  • Page 14: Other Improper Conditions

    Never attempt to lift or move the vendor by hand. Always use equipment with the proper load rating. AMS vending machines bearing the ETL mark have been tested Note that the Specification weight listed is empty and comply with the following standards: weight.

  • Page 15: Vendor Systems And Components

    The DEX jack (see Figure 3.1 on the right), is provided for handling. external sales data collection. Since your Touchless Sales information is all available online through the Vagabond App, Secondary Sensor you shouldn’t need to use this feature.

  • Page 16: Vagabond Payment And Selection System

    3 VENDOR SYSTEMS AND COMPONENTS  PAYMENT AND SELECTION SYSTEM Display Your new Touchless machine is equipped with a state of the art The display is located just above the AMS Control Board on the electronics system that communicates with Mobile Devices Control Box. It serves to inform and guide operators and service ®...

  • Page 17: Sensit Ii Vend Motors

    3 VENDOR SYSTEMS AND COMPONENTS  L0192A  keep the two helices synchronized. Depending on motor blow fuse to protect the 24 VAC power supply to the control configuration, the motors may jog twice during vend cycles to try board. A spare fuse is stored in the cover. The fuse holder is to dislodge hanging product.
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  • Page 19: Vendor Preparation And Installation

    Checking the Outlet (U.S. and Canada) Make sure the product can slide in and out of the AMS recommends using a dedicated outlet which can supply 7 helix easily. If the product is too snug, it may cause or more amps per vendor.

  • Page 20: Setting Prices

    L0192A  4 VENDOR PREPARATION AND INSTALLATION  position (see Fig. 5.1 on page 19), pull it out of the Leveling the Vendor motor, turn it until it is properly positioned, and For safe operation the vendor must be level. reinsert the helix into the motor. On the bottom of the vendor are four (4) threaded When not in Service Mode but with the door open, you leveling legs located at the corners of the cabinet...

  • Page 21: False Leg Installation

    4 VENDOR PREPARATION AND INSTALLATION  L0192A  False Leg Installation CAUTION: Wear gloves-edges may be sharp! Always wear eye protection when servicing vendor! Tools Required: 1/4” Nut driver or socket wrench Align the holes in the top of the false leg with the 1/8” holes on the left side of the bottom of the door (Refer to Figure 4.2 below).
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  • Page 23: Tray Adjustment And Configuration

    L0192A  5  TRAY ADJUSTMENT AND CONFIGURATION  The trays in AMS Sensit 3 vendors are highly configurable. TRAY COLUMN POSITIONS Practically any combination of wide and narrow columns can be set up on a tray. Before changing the configuration of your trays, The tray columns used for snacks and candy can be configured make sure to order the parts you will need, such as new helices, by the user for up to 12 columns wide trays.

  • Page 24: Tray Motor Wire Colors Table

    L0192A  5 TRAY ADJUSTMENT AND CONFIGURATION  Tray Motor Wire Colors Motor- Wire Color Wire Color “0” = Leftmost Motor For Wide Tab For Narrow Tab “11” = Rightmost Motor (+Terminal) (-Terminal) Red/Black Blue “ Gray “ Violet “ Brown “ Yellow “ Green “ Orange “...

  • Page 25: Helix Home Position

    5 TRAY ADJUSTMENT AND CONFIGURATION  L0192A  HELIX HOME POSITION CANDY PUSHER BAR INSTALLATION Unless you are using the “Sensit Only” Motor Type, after a motor The candy pusher bar is an adjustable bar that mounts to any has been configured check to make sure all the helices are in tray divider to keep tall candies from falling sideways (See the home position.
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  • Page 27: Service Programming

    2. DETAILS – Displays date and time of the last sublevel error. 0. CLEAR ERROR – Erases the error code from memory. PRICE SETTINGS Prices for the AMS Control Board in the Touchless must all be set to $0.05 to ensure proper operation. Actual pricing will be ACCOUNTING DATA maintained in the Vagabond System and customers will be charged based on those prices.

  • Page 28: Tray Setup

    This function is performed by the Vagabond system in the dislodge the product. If the motor stops off the home Touchless model. An explanation is provided below, but this position, the next vend will begin the process again: it feature should never be enabled in the AMS Control Board.
  • Page 29 6 SERVICE PROGRAMMING  L0192A  MOTOR TYPES  ITEM DISPLAYED OPTION MOTOR STOP CREDIT DEDUCTION         SENSIT Sensor* Sensor         HOME/SENSOR/3 Home Sensor         HOME/SENSOR +/3 Home + Extra** Sensor       (FACTORY DEFAULT)  ...

  • Page 30: Delayed Stop

    1. Force Vend This feature is not used in the Touchless Vendor and should be The configuration of connected motors is stored in memory. If a left at the default setting of ’N’.

  • Page 31: Card Refund

    The synthesizer must be plugged into tis message can be changed if desired. the DEX plug on the control board. A utility cable (AMS P/N 20786, Harness, Chip Programming) may be used, but it must be...

  • Page 32: Sales Blocking

    L0192A  6 SERVICE PROGRAMMING  14. After you’ve programmed all of the selections in this SALES BLOCKING manner, press “*” on the keypad to return to the ENTER SELECTION menu. Four separate time periods in each day of the week can be set, 15.

  • Page 33: Free Vend

    “#” to EXIT when you’ve finished. those users of advanced technical skill who wish to connect such a device to their AMS vendor and have sufficient electronic NOTES: In a new machine, or right after a software upgrade, expertise to do so.
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  • Page 35: Troubleshooting

    L0192A  7  TROUBLESHOOTING  ERROR CODES – CAUSES AND SOLUTIONS TOP LEVEL SUB LEVEL CAUSES SOLUTIONS CODE ERROR CODE Clear any obstructions or dirt from around the keypad number in question (’X’) and make sure it can Keypad selection X has been properly detect your finger’s pressure.

  • Page 36: Viewing Top Level Error Codes

    Check MDB harness connections. CARD READER There are no If you see any other messages, either If you clear the error and it returns, change the AMS other messages the AMS Control Board had been in Control Board. generated by the...

  • Page 37: Machine Troubleshooting Chart

    Selection not configured in the motor Reconfigure the motors. Check for matrix. appropriate motor coupling. Phone displays “Vend Failed” With Control Box Open, the AMS Display Clear jammed motor and clear error Motor jammed. shows “Please Make Another Selec- code.
  • Page 38 L0192A  MACHINE TROUBLESHOOTING CHART -CONTINUED THIS PAGE INTENTIONALLY LEFT BLANK   32 ...

  • Page 39: Maintenance

    To upgrade firmware, you must first obtain the new file from the micro SD card, available at most electronics retailers. AMS website and store it in a micro SD card. Then follow the steps below to transfer that new firmware into the Control Board’s memory.

  • Page 40: Settings (Configurations)

    8 MAINTENANCE  L0192A  This is helpful if you are replacing the Control Board in a certain RECORDING DEX DATA ON SD CARD machine and is especially useful if you are setting up a number of machines that have the same number of motors, prices and DEX data can be saved to a file on the microSD card for options settings.

  • Page 41: Sensit 3 Utility

    Currently it allows an operator to save/load vendor configurations, and upgrade firmware. Please contact Leave the vendor door open for a day to allow the your distributor or AMS for more information. interior to thoroughly dry. Close the vendor door and lock it to protect the interior.
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  • Page 43: Wiring Diagram

    L0192A  9  WIRING DIAGRAM   37 ...
  • Page 44 L0192A  THIS PAGE INTENTIONALLY LEFT BLANK   38 ...

  • Page 45: Supported Dex Fields

    L0192A  10  SUPPORTED DEX FIELDS  NOTE: Certain fields may not be reported if the value is zero. BA101 Bill Validator Serial Number DA101 Cashless 1 Serial Number BA102 Bill Validator Model Number DA102 Cashless 1 Model Number BA103 Bill Validator Software Revision DA103 Cashless 1 Software Revision CA101 Coin changer serial number DA201 Value of cashless 1 sales since initialization...
  • Page 46 – contact AMS for details sent if motor present) 3 DDCMP is for special use only – contact AMS for details Receiving devices should not be designed to expect any PA201 Number of products vended since initialization particular transmission order.

  • Page 47: Optional Equipment

    L0192A  11  OPTIONAL EQUIPMENT  Part No. 20449 - Kit, Candy Pusher The candy pusher is an adjustable bar that mounts to any tray divider to keep tall candies from falling sideways. Four of these are provided with the standard glass front vendor. Part No.

  • Page 48: Time And Date Daylight Savings Display Clock 12/24 Format

    L0192A  SERVICE MENU MAP  SERVICE MODE MDB SETTINGS Open door and press the yellow switch on the con- FORCE VEND trol board to enter SERVICE MODE. NO CHEAT Press “#” or “*” to scroll through the functions. CHANGE BILL Return to vend mode by closing the door or press- HOLD LOST CREDIT ing the mode switch.
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