AMS 28 Slim Gem Operation And Service Manual
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AMS 28 Slim Gem Operation And Service Manual

Sensit 3 series glass front vendor
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OPERATION AND SERVICE MANUAL
Glass Front Vendor,
Models 28 SLIM GEM®
& 39 WIDE GEM
AUTOMATED MERCHANDISING SYSTEMS INC.
255 WEST BURR BLVD.
KEARNEYSVILLE, WV 25430
(304) 725-6921
(304) 725-6983 FAX
www.amsvendors.com
info@amsvendors.com
SENSIT 3
INTERNATIONAL A.M.S. S DE RL DE CV
KM. 9 CARR. AL CASTILLO NO. 8200
MPIO. DE EL SALTO, JAL. MEXICO 45680
5233-36-88-07-17
5233-3-6-88-13-14 FAX
www.amsint.com.mx
servicio@amsint.com.mx
L0126J
i

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Summary of Contents for AMS 28 Slim Gem

  • Page 1 L0126J SENSIT 3 OPERATION AND SERVICE MANUAL Glass Front Vendor, Models 28 SLIM GEM® & 39 WIDE GEM AUTOMATED MERCHANDISING SYSTEMS INC. INTERNATIONAL A.M.S. S DE RL DE CV 255 WEST BURR BLVD. KM. 9 CARR. AL CASTILLO NO. 8200 KEARNEYSVILLE, WV 25430 MPIO.
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  • Page 3: Table Of Contents

    L0126J TABLE OF CONTENTS Title Page TRAY RAILS TABLE OF FIGURES TRAYS PUBLICATION NOTICE Vend Motors S3 Vend Motors 1 INTRODUCTION SII Vend Motors SENSIT 3 SYSTEM Helices Dividers MODEL IDENTIFICATION Candy Pusher Bar Model Number Breakdown Serial Numbering System ELECTRICAL PANEL Power Switch GENERAL SPECIFICATIONS...
  • Page 4 L0126J TRAY VERTICAL POSITIONS MDB (MULTI-DROP BUS) Removal Settings Installation Force Vend No Cheat TRAY COLUMN POSITIONS Change Bill Hold Lost Credit CHANGING DIVIDERS Multi-Vend Lev2 Coin Mech CHANGING HELICES Instant Revaluation Hide Card Value HELIX ADAPTER Card Refund HELIX EJECTOR OPTIONS Message HELIX ALIGNMENT DEVICE...

  • Page 5: Table Of Figures

    L0126J LAMP REPLACEMENT Replacing Optional Fluorescent Bulb Replacing LED Lamps SENSIT 3 UTILITY REPLACING THE POWER CORD AND GFCI TEST 34 STORING THE VENDOR WIRING DIAGRAM 10 SUPPORTED DEX FIELDS 11 OPTIONAL EQUIPMENT 12 LIMITED WARRANTY TABLE OF FIGURES NUMBER NAME PAGE Figure 1.1...
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  • Page 7: Introduction

    L0126J INTRODUCTION Congratulations on the purchase of your new AMS Sensit 3 MODEL IDENTIFICATION vendor. All Sensit 3 models are versatile, high-capacity vending machines. AMS machines are designed, tested, and built to When requesting service, replacement parts or technical provide years of reliable, low-maintenance service in an indoor assistance, please copy the information found on the vendor environment.

  • Page 8: General Specifications

    L0126J 1 INTRODUCTION On all AMS serial numbers, the first digit identifies where a Power Requirements: merchandiser was manufactured. Those merchandisers built in United States, the U.S. start with the number 1. Those merchandisers built in Canada and Mexico: Mexico start with the number 2.
  • Page 9 L0126J 1 INTRODUCTION Figure 1.2 Model 28 Cabinet Dimensions (For reference only)
  • Page 10 L0126J 1 INTRODUCTION Figure 1.2 Model 39 Cabinet Dimensions (For reference only)

  • Page 11: Merchandiser Configurations

    Again, the 39” vendor is wider, and its tray can hold 5 coupled sets. The above drawing shows a typical configuration used in an AMS 28 model vendor. Patent Disclosure This vendor and/or certain of its components are covered by The top tray in the above example contains three columns, one or more of the following U.S.
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  • Page 13: Safety

    L0126J SAFETY • COMMITMENT TO SAFETY Always keep electrical connections dry. Do not place the vendor in or near standing water. Automated Merchandising Systems Inc. is committed to • Never use a worn or damaged power cord. designing and producing a safe product. As with all electrical or mechanical pieces of equipment, potential hazards exist.

  • Page 14: Other Improper Conditions

    Interrupter (GFCI), in compliance with UL 943, as required by ANSI/UL 751 and 541. TEST STANDARDS AMS vending machines bearing the ETL mark have been tested and comply with one of the following standards: Standard for Refrigerated Vending Machines ANSI/UL 541, and the Standard for Refrigeration Equipment, CAN/CSA C22.2 No.

  • Page 15: Vendor Systems And Components

    L0126J VENDOR SYSTEM AND COMPONENTS SENSIT 3 OPERATION The Sensit 3 system is comprised of the primary sensor, the secondary sensor, and the control logic. The primary and secondary sensors are attached to opposite ends of the hopper, and infrared light is passed between them. When a selection is made, the vend motor will begin to run.

  • Page 16: Changer Location

    L0126J 3 VENDOR SYSTEMS AND COMPONENTS the Americans with Disabilities Act (ADA) for access by Lighting Options handicapped persons (Refer to VENDOR PREPARATION on Several lighting options, depending on the model and size of the page 14). vendor, are available. All options are intended to illuminate the products displayed on the trays.

  • Page 17: Helices

    3 VENDOR SYSTEMS AND COMPONENTS L0126J Helices There are four sizes of helices available, approximately1 ½, 2 Ballast 5/8”, 3”, and 4” in diameter. There are several pitches available in The ballast provides the necessary power to the optional each size, and is determined by counting the number of product fluorescent lamp in the door.
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  • Page 19: Vendor Preparation And Installation

    EQUIPMENT. Checking the Outlet (U.S. and Canada) Requerimiento de Servicio Eléctrico para Certificación CE AMS recommends using a dedicated outlet which can supply 15 El siguiente requerimiento se aplica solamente a los modelo to 20 amps per vendor. utilicen compresores de ½ HP y que muestren la marca CE en la placa de serie.

  • Page 20: Vendor Preparation

    (Refer to Figure 3.1 on page 9). Mounting and Connecting Bill Validators and Card Readers The AMS vendor will support any NAMA-approved Multi-Drop Using the # or the * key, scroll through the menu to Bus (MDB) bill validator or card reader. Please read the device “TRAY SETUP”.

  • Page 21: Installing Price Labels

    L0126J 4 VENDOR PREPARATION AND INSTALLATION Place tall, narrow products in a column with a candy Scrolling Prices pusher bar, which is an adjustable bar used to push If the Scrolling Prices option is present, prices are changed by the product to one side of the column. Typically simply rolling the price tape up or down.

  • Page 22: Leveling The Vendor

    L0126J 4 VENDOR PREPARATION AND INSTALLATION Tools Required: Leveling the Vendor For safe operation the vendor must be level. 1/4” Nut driver or socket wrench On the bottom of the vendor are four (4) threaded Align the holes in the top of the false leg with the leveling legs located at the corners of the cabinet 1/8”...

  • Page 23: Tray Adjustment And Configuration

    L0126J TRAY ADJUSTMENT AND CONFIGURATION The trays in AMS Sensit 3 vendors are highly configurable. Installation Practically any combination of wide and narrow columns can be set up on a tray. Before changing the configuration of your trays, CAUTION: An incorrectly installed tray can...

  • Page 24: Tray Vertical Positions

    L0126J 5 TRAY ADJUSTMENT AND CONFIGURATION It may be easiest to disconnect the motors from the TRAY VERTICAL POSITIONS harness first. The harness has 10 sets of motor connections. The The trays can be adjusted to different vertical positions in 1 inch first set of connections (at the end of the harness increments.

  • Page 25: Helix Alignment Device

    5 TRAY ADJUSTMENT AND CONFIGURATION L0126J The “fin” shaped portion is angled towards the front AVOIDING PRODUCT HANG-UPS of the tray. Avoid large products, such as chips, from “hanging-up” between The best position and angle for the ejector is determined by test the tray and the glass by loading them “left corner first”...

  • Page 26: Candy Pusher Bar Installation

    L0126J 5 TRAY ADJUSTMENT AND CONFIGURATION CANDY PUSHER BAR INSTALLATION OPTIONAL 1.5” HELIX TRAY ADJUSTMENT AND LOADING The candy pusher bar is an adjustable bar that mounts to any General Information tray divider to keep tall candies from falling sideways (Refer to Some vendors are equipped with an optional 1.5”...

  • Page 27: Service Programming

    L0126J SERVICE PROGRAMMING accessed this way. Press # to exit to the SERVICE MODE Accounting Menu. CLEAR VALUES – Clears RESET. VENDS, Access the service mode by pressing the yellow mode button on RESET. CASH, RESET CARD, and CASHBOX the control board (Refer to Figure 3.1 on page 9). If there are no COINS.

  • Page 28: Temperature

    L0126J 6 SERVICE PROGRAMMING CLEAR ALL – Clears all selections that were 0 CLEAR – Clears all of the settings in the current chosen to be delayed. group. Use this key before changing ValueVend settings. Using CLEAR will not change the selection EDIT SEL’NS –...

  • Page 29: Motor Type

    6 SERVICE PROGRAMMING L0126J 0- CLEAR – This will unlink the current selection. The price will revert to its original value. All other linked selections in that group will remain unchanged. * NEXT – Press to increment by one selection. Any selection number may be entered directly for faster access.

  • Page 30: Delayed Stop

    0.8 seconds. Auto Sensor Recovery is an improvement to the AMS Sensit The user can save the programmed delay to the selection, the system that allows certain vends even when the sensor system is entire tray, or all selections in the vendor.

  • Page 31: Letter / Number

    2 device. Vendor must be Press “9” to edit, then enter the column number of powered down before change will take effect. AMS recommends the second column to couple. For this example, that this option remain as “N” for no.

  • Page 32: Hide Card Value

    L0126J 6 SERVICE PROGRAMMING the coin mech was the critical peripheral. In a cashless-only Hide Card Value system, the card reader was the critical peripheral. Bill-only Use this feature to display or not display the value on the card. applications were not supported, so an unhealthy validator was When enabled, this will prevent the credit amount from being never sufficient to take the machine out-of-service.

  • Page 33: Product Sensor

    The synthesizer must be plugged into the DEX plug on the control Press the number “9” on the keypad anytime to board. A utility cable (AMS P/N 20786, Harness, Chip switch 25 from being blocked to being exempt, or Programming) may be used, but it must be plugged into a male-to back again.

  • Page 34: Free Vend

    This feature is provided only as a convenience to those users of advanced technical skill who wish to connect such a device to their AMS vendor and have sufficient electronic expertise to do so. VIEW / EDIT – The current setting is displayed, and the user can change the setting.

  • Page 35: Troubleshooting

    L0126J TROUBLESHOOTING turning off the power. Use the keypad buttons to perform the OUT OF SERVICE MESSAGE following: Certain critical errors will disable the vendor. When this happens, an “OUT OF SERVICE” message will be displayed. # - NEXT ERROR – to view the next top level error code in memory.

  • Page 36: Clearing Jammed Motor

    L0126J 7 TROUBLESHOOTING CLEARING JAMMED MOTOR To reset the error, first enter service mode, then select Tray Setup (Refer to TRAY SETUP on page 22). Press “1”, then “ * “, then If one or more motors and helices become jammed, the motor(s) “3”.
  • Page 37 L0126J 7 TROUBLESHOOTING MACHINE TROUBLESHOOTING CHART (cont.) Symptom Possible Cause Remedy Changer unplugged. Plug in changer. Validator will not accept bills. Not enough changer in the changer. Add coins to the changer. Validator unplugged. Plug in the validator. Change feature is enabled. Disable change feature.
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  • Page 39: Maintenance

    L0126J MAINTENANCE UPGRADING FIRMWARE CLEANING THE VENDOR EXTERIOR Occasionally it may be necessary to take advantage of new Clean the vendor exterior as necessary using mild household software features. The software can be upgraded by using a cleaners and water. Dampen a cloth or sponge with the cleaning micro SD card, available at most electronics retailers.

  • Page 40: Lubrication With Lithium Grease

    Then press the RESET Currently it allows an operator to save/load vendor configurations, pushbutton for 1 second to return the GFCI to and upgrade firmware. Please contact your distributor or AMS for normal operation. The vendor should turn on. more information.

  • Page 41: Storing The Vendor

    8 MAINTENANCE L0126J If there is no power, check the power outlet at the wall. If there is power at the outlet check for power at the plug end of the power cord. If everything is operational return the vendor to its position next to the wall.
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  • Page 43: Wiring Diagram

    L0126J WIRING DIAGRAM...
  • Page 44 L0126J 9 WIRING DIAGRAM...

  • Page 45: Supported Dex Fields

    L0126J SUPPORTED DEX FIELDS NOTE: Certain fields may not be reported if the value is zero. BA101 Bill Validator Serial Number DA401 Value credited to cashless 1 device since initialization BA102 Bill Validator Model Number DA402 Value credited to cashless 1 device since last reset BA103 Bill Validator Software Revision DA501 Value of cashless 1 discounts since last reset CA101 Coin changer serial number...
  • Page 46 L0126J 10 SUPPORTED DEX FIELDS ID501 System Date (yymmdd) ID502 System Time (hhmm) ID504 System Daylight Savings Mode (OFF, NA, MEX, EU, AUS) PA101 Product number (set to the selection number (e.g. 12) PA102 Product price PA103 Product Identification (Customer Facing product name) PA201 Number of products vended since initialization PA202 Value of paid products since initialization PA203 Number of products vended since last reset...

  • Page 47: Optional Equipment

    L0126J OPTIONAL EQUIPMENT Part No. 20449 - Kit, Candy Pusher Part No. 24046 - Kit, Mini Dispenser The candy pusher is an adjustable bar that mounts to any tray Replaces a snack selection with 1.5” helix and spacer. Use divider to keep tall candies from falling sideways. Four of these 24046-01 for Slim Gem.
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  • Page 49: Limited Warranty

    Light bulbs, glass, and painted surfaces are not covered by this warranty. Should any part prove defective within the warranty period, AMS will repair or replace (at its option) the defective component. AMS will provide normal ground shipment for parts replaced under warranty. This warranty does not cover the labor or other costs associated with removal and reinstallation of a defective component.
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  • Page 51 L0126J SERVICE MODE MDB SETTINGS FORCE VEND NO CHEAT Open door and press the yellow switch on the CHANGE BILL control board to enter SERVICE MODE. HOLD LOST CREDIT Press # or * to scroll through the functions. MULTI-VEND Return to vend mode by closing the door or pressing LEVEL2 COIN MECH.

This manual is also suitable for:

39 wide gem

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