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Fix a problem : Call and SIM issues
Have signal, but can't make calls
1.
Turn your phone off and then on again.
Press and hold the Power button, then touch Power off. Then turn it on to establish a new connection
with the network.
2.
Clear the
cache
for the Phone app.
3.
Use
safe mode
to see if apps you installed are causing the issue and uninstall as needed.
4.
Check if a
software update
5.
Reset
the phone.
Phone doesn't ring or ring loud enough
1.
Check your
volume
2.
Look for
in your
•
Open
quick settings
calls.
•
Make sure your phone is set to
3.
Check that your
ringtone
4.
Is your phone connected with a
5.
If you're using a ringtone that you installed, try using a ringtone that came with the phone.
6.
Use
safe mode
to see if apps you installed are causing the issue and uninstall as needed. Begin with
application types like launchers, task killers, or anti-virus apps.
Can't answer ringing phone
1.
Clear the data
for the Phone app.
Touch & hold
Consistent busy signal
Outbound calls
1.
If you hear a fast busy signal when you call a number, all cellular circuits may be in use, preventing the
call from going through. Try calling again later.
2.
If you hear a fast busy signal every time you call the same number, your number may be blocked by an
app. Try calling from a different number.
Incoming calls
If you have a signal and can make calls, but callers tell you they consistently get a busy signal when calling
you, check that you haven't
Problems during calls
After each troubleshooting step, check to see if your issue is fixed.
is available for your phone.
setting.
status
bar. If you see it:
and touch
screen calls
is not set to None.
Bluetooth
, then touch
> Storage > Clear storage.
blocked their
to turn Do Not Disturb off. Your phone will ring for incoming
at the appropriate times.
device? If so, all audio is routed to the Bluetooth device.
numbers.
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