Trouble Shooting Information Codes - Redback MOWRO RM24 Operation Manual

Information Codes
Information Codes: Displayed on LCD Screen
NOTE: How to Manually Restart - Place the machine within 1m near the boundary line, enter correct
PIN code, then press "start".
Status Code Cause
E1 STOP Button has been engaged.
E2 Lift sensor has been triggered.
E3 Robot mower is out of the
boundary line perimeter.
E4 No boundary line signal.
E5 A collision sensor is triggered.
E6 Overcurrent on left propulsion
motor.
E7 Overcurrent on right propulsion
motor.
E8 Overcurrent on cutting motor.
E9 Faulty battery.
E10 Under voltage of battery detected.
E11 Tilt sensor triggered.
E12 Wheel spinning without grip.
Solution
Manually restart the mower.
Robot mower lifted? Wheel blocked? Remove
foreign objects then manually restart the mower.
Relocate the robot mower in the boundary line
perimeter then manually restart.
Check the status of the LED on the charging station.
If it is blinking red, the boundary line is cut or the
boundary wire is not properly connected to the docking
station. Check boundary wire connection.
Remove any obstacles or relocate the robot
mower. Then manually restart the mower.
Grass too tall and thick? Wheel blocked? If grass is
> 2.6" tall cut with traditional mower. If grass is < 2.6"
adjust height on mower to make sure the cutting can
move without restriction.
Grass too tall and thick? Wheel blocked? If grass is
> 2.6" tall cut with traditional mower. If grass is < 2.6"
adjust height on mower to make sure the cutting can
move without restriction.
Grass too tall and thick? Wheel blocked? If grass is
> 2.6" tall cut with traditional mower. If grass is < 2.6"
adjust height on mower to make sure the cutting can
move without restriction.
Battery malfunction, contact customer service.
Place the robot mower back to the charging station
and manually restart the mower. If the issue persists,
please contact customer service.
Tilting angle > 30˚? Robot mower is overturned? Place the
robot mower on flat ground and manually restart mower.
All wheels must be on the ground to return to operation.
Robot mower stuck in sand or holes? Check the
surrounding lawn, place the robot mower on
flat ground and manually restart the mower.
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