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Troubleshooting > The sound is distorted, noisy or choppy
The sound is distorted, noisy or choppy
(
The signal may not be coming in clearly, making the connection unstable.
Move away from wireless devices such as access points, or appliances that product electromagnetic
waves such as microwave ovens.
Try placing the connected Bluetooth device as close to this product as you can.
Devices with wireless network connectivity may transmit signals that obstruct Bluetooth
communications. In this case, turn off the wireless network connectivity feature on your Bluetooth
device.
(
The product is temporarily not functioning in a stable way.
Place both earphones back into the charging case and wait for at least 10 seconds, after which you can
first take out earphone (R) and then earphone (L).
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