Troubleshooting; Toshiba Support - Toshiba CANVIO BASICS USB-C User Manual

Troubleshooting

My computer does not recognize the disk drive at all.
 Make sure all of your connections are secure.
 If your drive is connected via a USB hub, make sure that it has its own power supply.
 If using an add-on card, make sure it is working properly and update the software/firmware.
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a "Device cannot start."
A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a
malfunction and requires service.
I cannot see my drive in "My Computer/This PC", but it does appear in the Device Manager.
A: Follow these instructions:
1. Right-click "My Computer/This PC".
2. Select "Manage" in the pop-up menu.
3. Select "Disk Management".
You should see a list of available storage devices.
4. Check whether your drive is listed.
5. Right-click the right hand box and select "Delete Partition" in the pop-up menu.
6. Right-click the box and select "Create New Partition" in the pop-up menu.
7. Then select "Primary Partition" in the partition wizard window. Click next.
8. A drive letter will be displayed, which you can change. Click next.
When you format the drive all the data on your drive will be deleted.
NOTE
9. Confirm to format the drive.
As I try to format the drive, I receive the message "Could not complete format".
A: This can be caused by formatting the drive with FAT file system. Try "NTFS" file system. This should solve the
problem.

TOSHIBA Support

Need help?
Please contact TOSHIBA's hard drive and storage products support page:
www.toshiba-storage.com/support
For warranty claims, please check:
www.toshiba-storage.com/warranty-claims
User's Manual - CANVIO BASICS USB-C® EN_6