Frequently Asked Questions; Troubleshooting - Toshiba CANVIO ADVANCE User Manual

Frequently Asked Questions

Q: Do I need USB drivers for Windows?
A: No, they are already available with your operating system.
Q: Can I boot my system from the drive?
A: No, because Windows does not support booting from external hard drives.
Q: Why doesn't the drive need a fan?
A: The drives are designed to have optimal heat dissipation, and therefore no fan is required. This results in a near
silent operation.
Q: Why is the capacity of my drive (as shown in Windows) lower than the drives actual stated capacity?
A: This difference can be explained because of the different methods of calculating the capacity.
Hard drive manufacturers calculate on the decimal system, while the operating system calculates in the binary
system.
Example decimal:
1TB = 1,000GB
1GB = 1,000MB = 1,000,000KB = 1,000,000,000 bytes
Example binary:
1GB = 1,024MB = 1,048,576KB = 1,073,741,824 bytes
As a result, a 1TB (decimal) hard disk appears in Windows to have just 931GB (binary).
Q: Can I use my drive to copy an operating system from one computer to another?
A: No, you must follow the operating system supplier instructions for installation. A simple copy does not work.

Troubleshooting

My computer does not recognize the disk drive at all.

Make sure all of your connections are secure.

If your drive is connected via a USB hub, make sure that it has its own power supply.

If using an add-on card, make sure it is working properly and update the software/firmware.
Is it dangerous if the drive feels warm whilst in operation?
A: This is normal, and therefore not dangerous.
The drive gives me a "Device cannot start."
A: Two possible reasons. It is either a power problem and you should check the connections, or the drive has a
malfunction and requires service.
User's Manual - CANVIO ADVANCE EN_6