Dell Vostro 3583 Service Manual
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Dell Vostro 3583 Service Manual

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Dell Vostro 3583
Service Manual
Regulatory Model: P75F
Regulatory Type: P75F010

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Summary of Contents for Dell Vostro 3583

  • Page 1 Dell Vostro 3583 Service Manual Regulatory Model: P75F Regulatory Type: P75F010...
  • Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

  • Page 3: Table Of Contents

    Contents 1 Working on your computer......................6 Safety instructions.................................6 Turning off your computer — Windows 10........................6 Before working inside your computer..........................7 After working inside your computer............................ 7 2 Technology and components......................8 DDR4....................................... 8 HDMI 1.4....................................9 USB features..................................10 Intel Optane memory................................
  • Page 4 System fan................................... 35 Removing the system fan.............................35 Installing the system fan............................... 37 Heat sink....................................39 Removing the heatsink..............................39 Installing the heatsink..............................39 Speakers....................................40 Removing the speakers..............................40 Installing the speakers..............................41 IO board....................................42 Removing the IO board..............................42 Installing the IO board..............................44 Touchpad....................................45 Removing the touch pad assembly..........................
  • Page 5 Enhanced Pre-Boot System Assessment (ePSA) diagnostics..................82 Running the ePSA diagnostics.............................82 System diagnostic lights..............................82 Flashing BIOS (USB key)..............................83 Flashing the BIOS................................83 Backup media and recovery options..........................84 WiFi power cycle................................. 84 Flea power release................................84 5 Getting help..........................85 Contacting Dell..................................85 Contents...

  • Page 6: Working On Your Computer

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 7: Before Working Inside Your Computer

    NOTE: Ensure that the computer and all attached devices are turned off. If your computer and attached devices did not automatically turn off when you shut down your operating system, press and hold the power button for about 6 seconds to turn them off. Before working inside your computer About this task To avoid damaging your computer, perform the following steps before you begin working inside the computer.

  • Page 8: Technology And Components

    Technology and components NOTE: Instructions provided in this section are applicable on computers shipped with Windows 10 operating system. Windows 10 is factory-installed with this computer. Topics: • DDR4 • HDMI 1.4 • USB features • Intel Optane memory DDR4 DDR4 (double data rate fourth generation) memory is a higher-speed successor to the DDR2 and DDR3 technologies and allows up to 512 GB in capacity, compared to the DDR3's maximum of 128 GB per DIMM.

  • Page 9: Hdmi 1.4

    Curved edge DDR4 modules feature a curved edge to help with insertion and alleviate stress on the PCB during memory installation. Figure 3. Curved edge Memory Errors Memory errors on the system display the new ON-FLASH-FLASH or ON-FLASH-ON failure code. If all memory fails, the LCD does not turn on.

  • Page 10: Usb Features

    • HDMI supports communication between the video source (such as a DVD player) and the DTV, enabling new functionality USB features Universal Serial Bus, or USB, was introduced in 1996. It dramatically simplified the connection between host computers and peripheral devices like mice, keyboards, external drivers, and printers.

  • Page 11: Intel Optane Memory

    With today's ever increasing demands placed on data transfers with high-definition video content, terabyte storage devices, high megapixel count digital cameras etc., USB 2.0 may not be fast enough. Furthermore, no USB 2.0 connection could ever come close to the 480Mbps theoretical maximum throughput, making data transfer at around 320Mbps (40MB/s) —...

  • Page 12: Enabling Intel Optane Memory

    • 7th Generation or higher Intel Core i3/i5/i7 processor • Windows 10 64-bit version 1607 or higher • Intel Rapid Storage Technology driver version 15.9.1.1018 or higher Table 2. Intel Optane memory specifications Feature Specifications Interface PCIe 3x2 NVMe 1.1 Connector M.2 card slot (2230/2280) Configurations supported...

  • Page 13: Removing And Installing Components

    Removing and installing components Recommended tools The procedures in this document require the following tools: • Phillips #0 screwdriver • Phillips #1 screwdriver • Plastic scribe NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4. Screw list The table provides the list of screws that are used for securing different components.

  • Page 14: Secure Digital Card

    Component Screw type Quantity Screw image Power button with fingerprint M2x2 Big Head reader (optional) System board M2x4 Power-adapter port M2x3 Display panel M2x2 Hinges M2.5x2.5 M2x2 Wireless-card bracket M2x3 Secure Digital Card Removing the Secure Digital card Prerequisites 1. Follow the procedure in Before working inside your computer Steps 1.

  • Page 15: Installing The Secure Digital Card

    Installing the Secure Digital card Steps 1. Slide the secure digital into the slot until it clicks into place. 2. Follow the procedures in After working inside your computer. Removing and installing components...

  • Page 16: Base Cover

    Base cover Removing the base cover Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card Steps 1. Loosen the three captive screws [1]. 2. Remove the six (M2.5x7) screws and single (M2x4) screw that secure the base cover to the palmrest and keyboard assembly [2, 3]. Removing and installing components...
  • Page 17 3. Pry the base cover from the top-left corner [1] and continue to pry open the sides of the base cover [2, 3, 4]. Removing and installing components...

  • Page 18: Installing The Base Cover

    Installing the base cover Steps 1. Place the base cover on the palmrest and keyboard assembly [1]. 2. Press the edges and sides of the base cover until it snaps into place [2, 3]. 3. Tighten the three captive screws, and replace the single (M2x4) screw that secures the base cover to the palmrest and keyboard assembly [1, 2].

  • Page 19: Battery

    If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending, or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for assistance. See www.dell.com/contactdell.

  • Page 20: Removing The Battery

    Removing the battery Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover Steps 1. Disconnect the battery cable from the system board [1]. 2. Remove the four (M2x3) screws that secure the battery to the palmrest and keyboard assembly [2]. 3.

  • Page 21: Memory Modules

    Next steps 1. Replace the base cover 2. Replace the SD memory card 3. Follow the procedure in after working inside your computer Memory modules Removing the memory module Prerequisites 1. Follow the procedure in before working inside your computer 2.

  • Page 22: Installing The Memory Module

    Installing the memory module Steps 1. Align the notch on the memory module with the tab on the memory-module slot. 2. Slide the memory module firmly into the slot at an angle [1]. 3. Press the memory module down until the clips secure it [2]. NOTE: If you do not hear the click, remove the memory module and reinstall it.

  • Page 23: Wlan Card

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer WLAN card Removing the WLAN card Prerequisites 1.

  • Page 24: Installing The Wlan Card

    Installing the WLAN card About this task CAUTION: To avoid damage to the WLAN card, do not place any cables under it. Steps 1. Insert the WLAN card into the connector on the system board [1]. 2. Connect the WLAN cables to the connectors on the WLAN card [2]. 3.

  • Page 25: Solid-State Drive/Intel Optane

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Solid-state drive/Intel Optane Removing the M.2 2230 Solid-state drive Prerequisites 1.

  • Page 26: Installing The M.2 2230 Solid-State Drive

    4. Turn the thermal plate over. 5. Remove the single (M2x2) screw that secures the solid-state drive to the thermal plate [1]. 6. Lift the solid-state drive off the thermal plate [2]. Installing the M.2 2230 Solid-state drive Steps 1. Place the solid-state drive into the thermal plate slot [1]. 2.
  • Page 27 3. Align the notch on the solid-state drive with the tab on the solid-state drive slot. 4. Slide and insert the tab of the solid-state drive into the solid-state drive slot [1]. 5. Tighten the captive screw that secures the thermal plate to the palmrest and keyboard assembly [2]. 6.

  • Page 28: Removing The M.2 2280 Solid-State Drive Or Intel Optane Memory - Optional

    Removing the M.2 2280 Solid-state drive or Intel Optane memory - Optional Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Disconnect the battery cable from the connector on the system board. Steps 1.

  • Page 29: Coin-Cell Battery

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Coin-cell battery Removing the coin-cell Prerequisites 1.

  • Page 30: Installing The Coin-Cell Battery

    Installing the coin-cell battery Steps 1. Connect the coin-cell battery cable to the I/O board [1]. 2. Affix the coin cell battery on the palm rest and keyboard assembly [2]. Removing and installing components...

  • Page 31: Hard Drive

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Hard drive Removing the hard drive assembly Prerequisites 1.
  • Page 32 4. Disconnect the interposer from the hard drive. 5. Remove the four (M3x3) screws that secure the hard drive bracket to the hard drive [1]. 6. Lift the hard drive bracket off the hard drive [2]. Removing and installing components...

  • Page 33: Installing The Hard Drive Assembly

    Installing the hard drive assembly Steps 1. Align the screw holes on the hard drive bracket with the screw holes on the hard drive [1]. 2. Replace the four (M3x3) screws that secure the hard drive bracket to the hard drive [2]. 3.
  • Page 34 4. Align the screw holes on the hard drive assembly with the screw holes on the palm rest and keyboard assembly [1]. 5. Replace the four (M2x3) screws that secure the hard drive assembly to the palm rest and keyboard assembly [2]. 6.

  • Page 35: System Fan

    System fan Removing the system fan Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Disconnect the battery cable from the connector on the system board. Steps 1.
  • Page 36 3. Remove the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [1]. 4. Lift the fan off the palm rest and keyboard board assembly [2]. Removing and installing components...

  • Page 37: Installing The System Fan

    Installing the system fan Steps 1. Align the screw holes on the fan with the screw holes on the palm rest and keyboard board assembly [1]. 2. Replace the three (M2.5x5) screws that secure the fan to the palm rest and keyboard board assembly [2]. 3.
  • Page 38 4. Connect the display cable and fan cable to the system board [1, 2]. Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SD memory card Removing and installing components...

  • Page 39: Heat Sink

    4. Follow the procedure in after working inside your computer Heat sink Removing the heatsink Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Remove the battery 5.

  • Page 40: Speakers

    Next steps 1. Connect the battery cable to the connector on the system board. 2. Replace the battery 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Speakers Removing the speakers Prerequisites 1.

  • Page 41: Installing The Speakers

    Installing the speakers About this task NOTE: If the rubber grommets are pushed out when removing the speakers, push them back in before replacing the speakers. Steps 1. Using the alignment posts and rubber grommets, place the speakers in the slots on the palm rest and keyboard assembly [1]. 2.

  • Page 42: Io Board

    Next steps 1. Replace the 2. Replace the battery 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer IO board Removing the IO board Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 43 3. Remove the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [1]. 4. Lift the I/O board, along with the cable, off the palm rest and keyboard assembly [2]. Removing and installing components...

  • Page 44: Installing The Io Board

    Installing the IO board Steps 1. Using the alignment posts, place the I/O board on the palm rest and keyboard assembly [1]. 2. Replace the two (M2x4) screws that secure the I/O board to the palm rest and keyboard assembly [2]. 3.

  • Page 45: Touchpad

    Next steps 1. Replace the hard drive assembly 2. Replace the battery 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Touchpad Removing the touch pad assembly Prerequisites 1.
  • Page 46 3. Remove the two (M2x2) screws that secure the touch pad bracket to the palmrest and keyboard assembly [1]. 4. Lift the touch pad bracket off the palm rest and keyboard assembly [2]. 5. Remove the four (M2x2) screws that secure the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 47: Installing The Touch Pad Assembly

    Installing the touch pad assembly About this task NOTE: Ensure that the touch pad is aligned with the guides available on the palm-rest and keyboard assembly, and the gap on either sides of the touch pad is equal. Steps 1. Place the touch pad into the slot on the palmrest and keyboard assembly [1]. 2.
  • Page 48 3. Place the touch pad bracket into the slot on the palmrest and keyboard assembly [1]. 4. Replace the two screws (M2x2) that secure the touch pad bracket to the palmrest and keyboard assembly [2]. 5. Affix the tape that secures the touch pad to the palmrest and keyboard assembly [1]. 6.

  • Page 49: Display Assembly

    Next steps 1. Replace the battery 2. Replace the base cover 3. Replace the SD memory card 4. Follow the procedure in after working inside your computer Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in before working inside your computer 2.
  • Page 50 4. Remove the five (M2.5x5) screws that secure the left and right hinges to the system board, and palmrest and keyboard assembly [1]. 5. Lift the palmrest and keyboard assembly at an angle [2]. 6. Lift the hinges. Remove the palmrest and keyboard assembly off the display assembly [1, 2] Removing and installing components...
  • Page 51 7. After performing all the preceding steps, you are left with display assembly. Removing and installing components...

  • Page 52: Installing The Display Assembly

    Installing the display assembly About this task NOTE: Ensure that the hinges are opened to the maximum before replacing the display assembly on the palmrest and keyboard assembly. Steps 1. Align and place the palmrest and keyboard assembly under the hinges on the display assembly [1]. 2.
  • Page 53 5. Route the display cable through the routing guides on the palmrest and keyboard assembly [1]. 6. Connect the display cable to the connector on the system board [2]. 7. Affix the antenna cables to the system board [3]. Removing and installing components...

  • Page 54: Power-Button Board

    Next steps 1. Replace the WLAN 2. Connect the battery cable to the connector on the system board. 3. Replace the base cover 4. Replace the SD memory card 5. Follow the procedure in after working inside your computer Power-button board Removing the power button board Prerequisites 1.

  • Page 55: Installing The Power Button Board

    Installing the power button board Steps 1. Place the power-button board into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x2) screw that secures the power button board to the palmrest and keyboard assembly [2]. 3.

  • Page 56: Installing The Power Button With Fingerprint Reader

    6. Remove the system fan 7. Remove the heatsink 8. Remove the display assembly 9. Remove the power button board Steps 1. Remove the single (M2x2) screw that secures the power button on the palmrest and keyboard assembly [1]. 2. Lift the power button with fingerprint reader board off the palmrest and keyboard assembly [2]. 3.

  • Page 57: Power Button

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Remove the system fan 4. Replace the WLAN 5. Connect the battery cable to the connector on the system board. 6. Replace the base cover 7. Replace the SD memory card 8.

  • Page 58: Installing The Power Button

    Installing the power button Steps 1. Place the power-button into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x2) screw that secures the power button on the palmrest and keyboard assembly [2]. Removing and installing components...

  • Page 59: System Board

    Next steps 1. Replace the power button board 2. Replace the display assembly 3. Remove the system fan 4. Replace the WLAN 5. Connect the battery cable to the connector on the system board. 6. Replace the base cover 7. Replace the SD memory card 8.
  • Page 60 2. Disconnect the following cables from the system board: a) Power button board cable [1]. b) Finger print board cable [2]. c) IO board cable [3]. d) Hard drive cable [4]. e) Touchpad cable [5]. f) Keyboard cable [6]. 3. Remove the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [1]. 4.

  • Page 61: Installing The System Board

    Installing the system board Steps 1. Align the screw hole on the system board with the screw hole on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x4) screw that secures the system board to the palmrest and keyboard assembly [2]. Removing and installing components...
  • Page 62 3. Connect the following cables to the system board: a) Power button board cable [1]. b) Finger print board cable [2]. c) IO board cable [3]. d) Hard drive cable [4]. e) Touchpad cable [5]. f) Keyboard cable [6]. Removing and installing components...
  • Page 63 4. Connect the power adapter port cable and speaker cable to the system board [1, 2]. Next steps 1. Replace the display assembly 2. Replace the heatsink 3. Replace the system fan 4. Replace the Removing and installing components...

  • Page 64: Power-Adapter Port

    5. Replace the WLAN 6. Replace the memory 7. Replace the battery 8. Replace the base cover 9. Replace the SD memory card 10. Follow the procedure in after working inside your computer Power-adapter port Removing the power adapter port Prerequisites 1.

  • Page 65: Installing The Power Adapter Port

    Installing the power adapter port Steps 1. Place the power adapter port into the slot on the palmrest and keyboard assembly [1]. 2. Replace the single (M2x3) screw that secures the power adapter port to the palmrest and keyboard assembly [2]. 3.

  • Page 66: Installing The Display Bezel

    5. Remove the memory 6. Remove the WLAN 7. Remove the 8. Remove the hard drive assembly 9. Remove the system fan 10. Remove the heatsink 11. Remove the display assembly Steps 1. Pry the inner top side of the display bezel [1]. 2.

  • Page 67: Camera

    Next steps 1. Replace the display assembly 2. Replace the hard drive assembly 3. Replace the system fan 4. Replace the heatsink 5. Replace the 6. Replace the WLAN 7. Replace the memory 8. Connect the battery cable to the connector on the system board. 9.

  • Page 68: Installing The Camera

    11. Remove the display bezel Steps 1. Using a plastic scribe, gently pry the camera off the display back-cover and antenna assembly [1]. 2. Disconnect the camera cable from the camera module [2]. 3. Lift the camera module from the display back-cover and antenna assembly [3]. Installing the camera Steps 1.

  • Page 69: Display Panel

    Next steps 1. Replace the display bezel 2. Replace the display assembly 3. Replace the hard drive assembly 4. Replace the system fan 5. Replace the heatsink 6. Replace the 7. Replace the WLAN 8. Replace the battery 9. Replace the base cover 10.
  • Page 70 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the camera Steps 1. Remove the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. 2.

  • Page 71: Installation Display Panel

    Installation display panel Steps 1. Place the display panel on a flat and clean surface [1]. 2. Connect the display cable to the connector at the back of the display panel and close the latch to secure the cable [2]. 3.
  • Page 72 5. Align the screw holes on the display panel with the screw holes on the display back-cover and antenna assembly. 6. Replace the four (M2x2) screws that secure the display panel to the display back-cover and antenna assembly [1]. Removing and installing components...

  • Page 73: Display Hinges

    Next steps 1. Replace the camera 2. Replace the display bezel 3. Replace the display assembly 4. Replace the hard drive assembly 5. Replace the system fan 6. Replace the heatsink 7. Replace the 8. Replace the WLAN 9. Replace the battery 10.

  • Page 74: Installing The Display Hinges

    Installing the display hinges Steps 1. Align the screw holes on the hinges and brackets with the screw holes on the display back-cover and antenna assembly [1]. 2. Replace the eight (M2.5x2.5) screws and two (M2x2) screws that secure the hinges to the display back-cover and antenna assembly [3,2 ].

  • Page 75: Display Cable

    Next steps 1. Replace the display panel 2. Replace the camera 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9. Replace the WLAN 10.

  • Page 76: Installing The Display Cable

    6. Remove the 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the display panel 13. Remove the display hinges Steps 1. Disconnect the camera cable on the display back-cover and antenna assembly [1]. 2.

  • Page 77: Display Back-Cover And Antenna Assembly

    Next steps 1. Replace the display hinges 2. Replace the display panel 3. Replace the display bezel 4. Replace the display assembly 5. Replace the hard drive assembly 6. Replace the system fan 7. Replace the heatsink 8. Replace the 9.
  • Page 78 7. Remove the hard drive assembly 8. Remove the system fan 9. Remove the heatsink 10. Remove the display assembly 11. Remove the display bezel 12. Remove the camera 13. Remove the display panel 14. Remove the display hinges 15. Remove the display cable About this task After performing all the preceding steps, you are left with the display back-cover.

  • Page 79: Installing The Display Back-Cover

    Installing the display back-cover About this task Place the display back-cover on a clean and flat surface. Next steps 1. Replace the display cable 2. Replace the display hinges 3. Replace the display panel 4. Replace the camera 5. Replace the display bezel 6.

  • Page 80: Palm-Rest And Keyboard Assembly

    Palm-rest and keyboard assembly Removing the palmrest and keyboard assembly Prerequisites 1. Follow the procedure in before working inside your computer 2. Remove the SD memory card 3. Remove the base cover 4. Remove the battery 5. Remove the memory 6.
  • Page 81 Removing and installing components...

  • Page 82: Troubleshooting

    Running the ePSA diagnostics Steps 1. Turn on your computer. 2. As the computer boots, press the F12 key as the Dell logo appears. 3. On the boot menu screen, select the Diagnostics option. 4. Click the arrow at the bottom left corner.

  • Page 83: Flashing Bios (Usb Key)

    4. Connect the bootable USB drive to the computer that needs the BIOS update. 5. Restart the computer and press F12 when the Dell logo is displayed on the screen. 6. Boot to the USB drive from the One Time Boot Menu.

  • Page 84: Backup Media And Recovery Options

    Backup media and recovery options It is recommended to create a recovery drive to troubleshoot and fix problems that may occur with Windows. Dell proposes multiple options for recovering Windows operating system on your Dell PC. For more information. see Dell Windows Backup Media and Recovery Options.

  • Page 85: Getting Help

    About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.

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