Service Information; International Limited Warranty - Hatco GR Series Installation And Operating Manual

SERVICE INFORMATION

The warranty on this Hatco unit is for one year from date of
purchase or eighteen months from date of shipping from Hatco,
whichever occurs first.
If you experience a problem with this unit during the warranty
period, please do the following:
Contact Local Hatco Dealer
When contacting the Hatco dealer for service assistance,
please supply the dealer with the following information to
ensure prompt processing:
• Model of unit
• Serial number
• Specific problem with the unit
• Date of purchase
• Name of business
• Shipping address
• Contact name and phone number

INTERNATIONAL LIMITED WARRANTY

1. PRODUCT WARRANTY
Hatco warrants the products that it manufactures (the "Products")
to be free from defects in materials and workmanship, under
normal use and service, for a period of one (1) year from the
date of purchase when installed and maintained in accordance
with Hatco's written instructions or 18 months from the date
of shipment from Hatco. Buyer must establish the Product's
purchase date by registering the Product with Hatco or by other
means satisfactory to Hatco in its sole discretion.
Hatco warrants the following Product components to be free
from defects in materials and workmanship from the date of
purchase (subject to the foregoing conditions) for the period(s)
of time and on the conditions listed below:
a) Two (2) Year Parts Warranty:
Conveyor Toaster Elements (metal sheathed)
Drawer Warmer Elements (metal sheathed)
Drawer Warmer Drawer Rollers and Slides
Strip Heater Elements (metal sheathed)
Display Warmer Elements (metal sheathed air heating)
Holding Cabinet Elements (metal sheathed air heating)
Heated Well Elements — HW and HWB Series
(metal sheathed)
b) Five (5) Year Parts Warranty:
3CS and FR Tanks
c) Ten (10) Year Parts Warranty:
Electric Booster Heater Tanks
Gas Booster Heater Tanks
d) Ninety (90) Day Parts Warranty:
Replacement Parts
The Hatco dealer will do the following:
• Provide replacement part(s) as required
• Submit warranty claim to Hatco for processing
Non-Warranty Problems
If you experience a non-warranty problem that requires
assistance, please contact the nearest Authorized Hatco
Service Agency.
To locate the nearest Service Agency:
• call Hatco Service at (0512) 6732-5091
• e-mail Hatco at infocn@hatcocorp.com
THE FOREGOING WARRANTIES ARE EXCLUSIVE AND
IN LIEU OF ANY OTHER WARRANTY, EXPRESSED OR
IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR
A PARTICULAR PURPOSE OR PATENT OR OTHER
INTELLECTUAL PROPERTY RIGHT INFRINGEMENT. Without
limiting the generality of the foregoing, SUCH WARRANTIES
DO NOT COVER: Coated incandescent light bulbs, fluorescent
lights, heat lamp bulbs, coated halogen light bulbs, halogen
heat lamp bulbs, xenon light bulbs, LED light tubes, glass
components, and fuses; Product failure in booster tank, fin
tube heat exchanger, or other water heating equipment caused
by liming, sediment buildup, chemical attack, or freezing;
or Product misuse, tampering or misapplication, improper
installation, or application of improper voltage.
2. LIMITATION OF REMEDIES AND DAMAGES
Hatco's liability and Buyer's exclusive remedy hereunder will
be limited solely to replacement of part or Product using, at
Hatco's option, new or refurbished parts or Product by Hatco
or a Hatco-authorized service agency with respect to any
claim made within the applicable warranty period referred to
above. Hatco reserves the right to accept or reject any such
claim in whole or in part. In the context of this Limited Warranty,
"refurbished" means a part or Product that has been returned
to its original specifications by Hatco or a Hatco-authorized
service agency. Hatco will not accept the return of any Product
without prior written approval from Hatco, and all such approved
returns shall be made at Buyer's sole expense. HATCO WILL
NOT BE LIABLE, UNDER ANY CIRCUMSTANCES, FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING
BUT NOT LIMITED TO LABOR COSTS OR LOST PROFITS
RESULTING FROM THE USE OF OR INABILITY TO USE
THE PRODUCTS OR FROM THE PRODUCTS BEING
INCORPORATED IN OR BECOMING A COMPONENT OF
ANY OTHER PRODUCT OR GOODS.
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English
Form No. GRM_CN-0818