Appendix; Troubleshooting - Samsung WAM5500 User Manual

Appendix

Troubleshooting

A
Before requesting service, please check the following.
Symptom
The unit will not turn on.
Hub and product is not paired.
A function does not work when
the button is pressed.
Sound is not produced.
The TV SoundConnect (TV pairing)
failed.
Check
• Is the power cord plugged into the
outlet?
• When the Hub is plugged in, do
the HUB's front indicators show
it's operating properly?
• Is the LAN cable connected to
the wireless router and the HUB
properly?
• Is there static electricity in the air? • Disconnect the power plug and
• Is the volume set to minimum?
• Does your TV support TV
SoundConnect?
• Is your TV firmware the latest
version?
• Does an error occur when
connecting?
4444 16
Remedy
• Connect the power cord to the
outlet.
• Reset the HUB. (Refer to the HUB's
user manual for details.)
Unplug the HUB and plug it in
again. Check whether the pairing
indicator on the front of the HUB is
blinking or not.
• Reset the product (see page 8).
Click here.
Unplug the product and plug it in
again.
connect it again.
• Connect the product correctly.
• Adjust the volume.
• TV SoundConnect is supported by
some Samsung TVs released after
2012. Check your TV to see if it
supports TV SoundConnect.
• Confirm TV SoundConnect is set to
On in your TV's menu.
• Update your TV with the latest
firmware.
• Contact the Samsung Call Centre.
• Touch and hold the MODE
for more than 5 seconds to reset
TV SoundConnect and connect a
new TV.
button