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Troubleshooting Physical Disks
CAUTION: Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product documentation, or as
directed by the online or telephone service and support team. Damage due to servicing that is
not authorized by Dell is not covered by your warranty. Read and follow the safety instructions
that came with the product.
1.
Check the storage array profile to ensure that the most current version of the firmware is installed.
For more information, see the Support Matrix at dell.com/support/manuals.
2.
Remove the physical disk from the system.
NOTE: You must ensure that you check the physical disk indicators before removing the faulty
physical disk from the system.
3.
Check the physical disks and the midplane to ensure that the connectors are not damaged.
4.
Reinstall the physical disk.
5.
If the problem is not resolved, replace the failed physical disk.
If the problem persists, see
Troubleshooting Array And Expansion Enclosure
Connections
1.
Verify the following:
•
the SAS OUT status LED is green
•
for each FC IN port connected to a cable, at least one of the paired LEDs is on
2.
Ensure that all the cables are attached correctly according to the array mode you selected.
3.
Turn off the host server, storage array, and expansion enclosures.
4.
Reseat the RAID controller module and reconnect cables on the storage array and the host server.
5.
Turn on the expansion arrays and then the storage array and wait until the system is fully booted.
6.
Turn on the host server.
7.
Check the LEDs of all cabled ports. Replace the fibre optic cables of any port(s) where both LEDs are
unlit.
If the problem is not resolved, see
NOTE: You must turn off the host server before resetting the cables on the storage array or
expansion enclosure.
8.
Reboot the host server.
Getting
Help.
Getting
Help.
43
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Table of Contents
Troubleshooting
