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CALL PROCESSING
SYSTEM HOLD
•
When you are connected to any call, press HOLD. The call will flash
green at your keyset. If this call appears on a line key at other keysets,
it will flash red at those keysets.
•
To take the caller off hold, press that key and the green flashing light will
go steady green again. Resume the conversation.
NOTE: While on a call, pressing a line key, route key or flashing CALL but-
ton will automatically put your first call on hold and connect you to the new
call. See Automatic Hold under Customizing Your Keyset.
EXCLUSIVE HOLD
To place an outside call on hold at your phone so that other users cannot get it:
•
Press the HOLD button twice. The call will flash green on your keyset
and this line will show a steady red light on other keysets.
•
To retrieve the call, press the flashing green line button or press the
HOLD button a third time.
NOTE: Intercom calls will always be placed on exclusive hold.
REMOTE HOLD
When you wish to place a call on hold at another station. Press TRANSFER
and dial the station number (or press the appropriate DSS key). Press the
HOLD key. This will place the call on system hold on an available CALL but-
ton or Line Key at the remote station and return you to dial tone.
NOTES:
1. If the destination station does not have any free CALL buttons or line
keys you will hear No More Calls tone and must return to the other party
by pressing the TRANSFER key (or the RETURN soft key in the display).
2. Intercom calls cannot be remote held.
HOLD RECALL
If you leave a call on hold longer than the hold timer, it will recall your sta-
tion. The button that the call appears on will have a slow flashing amber light.
•
When your phone rings, lift the handset or press the ANS/RLS key to an-
swer the recall.
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•
If you do not answer this recall within a pre-programmed period of time,
it will go to the system operator.
CONSULTATION HOLD
When you are talking on an outside line and it is necessary to consult with
another extension:
•
Press the TRANSFER key; you will receive transfer dial tone. Your call is
placed on transfer hold.
•
Dial the extension number.
•
Consult with the internal party.
•
Press TRANSFER to return to the outside party or hang up to transfer
the call.
NOTE: Repeatedly pressing the TRANSFER key will toggle between the
outside party and internal extension.
RETRIEVING CALLS HELD AT
ANOTHER STATION
When a line is on hold and it appears on your keyset, press the line button
with the red flashing light.
When a line is on hold and it does not appear on your keyset, dial 12 plus
the line number or the extension number of the station that placed the call
on hold.
NOTE: If the Hot Keypad feature has been turned off, you must first lift the
handset or press the SPEAKER key before you begin dialing.
TRANSFERRING CALLS
Transfer is used to send any call to another extension in one of two ways.
You can do a screened transfer by informing the other extension who is call-
ing or you can do a blind transfer without notification.
•
While on a call, press the TRANSFER key and dial an extension number
or group number. Your call is automatically put on transfer hold.
OR
Press a DSS key or station group key. Your call is automatically put on
transfer hold.
•
Hang up when you hear ringing (this is an unscreened or blind transfer).
OR
Wait for the called party to answer and advise him/her of the call and
hang up. If the transfer is refused, you will be reconnected to the outside
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