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In the unlikely event of a defect occurring, the
helpdesk will issue a Fault Reference Authorisation
(FRA) number and instructions for replacement or
repair. Please note you will need the FRA number
before returning the product. This does not affect
your statutory rights.
Outside of the 12 month guarantee period:
If your product needs repair after the guarantee
period has ended, the repair must meet the approval
requirements for connection to the telephone
network. We suggest that you call our recommended
repair agents on 0870 240 5029.
Returning your phone
If the Helpline is unable to remedy your problem they
will issue a Fault Reference Authorisation number and
ask you to return the product to your original place of
purchase. Where possible, pack the product in its
original packaging. Please remember to include all
parts, including the line cord and power supply unit.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Technical information
How many telephones can you have?
All items of equipment have a Ringer Equivalence
Number (REN) which is used to calculate the
number of items that may be connected to any
one telephone line.
The BT Paragon 550 has a total REN of 1. Any other
instrument provided by BT may be assumed to have
a REN of 1 unless stated otherwise.
A total REN of 4 is allowed per telephone line.
(For example, if the BT Paragon 550 is used in
conjunction with three extension telephones,
each with a REN of 1, then the total = 4.)
R&TTE
This product is intended for use within the UK for
connection to the public telephone network and
compatible switchboards.
This equipment complies with the essential
requirements for the Radio Equipment and
Telecommunications Terminal Equipment Directive
(1999/5/EC). In demonstration with the Essential
Requirement for efficient use of the radio spectrum,
the product complies with EN301 406. For a copy of
the Declaration of Conformity please contact the BT
Paragon Helpline on 0800 218 2182* or email
bt.helpdesk@vtecheurope.com
General information
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