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54
No display
Check that the phone is connected to the
mains power and that the mains power is
switched on.
Your caller cannot hear you
Secrecy is switched on. Press the secrecy OFF
option button to speak to your caller again.
Incoming caller's number is not displayed
even though you have Caller Display
Caller has to allow their number to be sent. It
has been withheld or is unavailable.
Possible problems with SMS
SMS messages cannot be sent and screen
displays
MESSAGE SENDING FAILED
The base station power supply or telephone
line cord might not be properly connected.
Check that the BT Paragon 550 power supply
is plugged into the mains socket and
switched on and that the telephone is
plugged into the telephone wall socket.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
There might be a fault on the line. Check
your telephone line is working properly.
You might have deleted the server number in
error. See pages 33-34. for instructions on
how to enter the number.
More than one SMS product is plugged into
the line. Remove other products. Please also
see the note on page 33, "Using more than
one SMS text enabled telephone?
Cannot send text
Check service centre number is correct
including 1470P prefix.
Cannot receive text
Check service centre number is correct.
Ensure you have subscribed to a Caller
.
Display service and that it is active. You can
check this by noting if your phone displays
your caller's number when you receive an
incoming call.
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