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Further help and advice for SMS queries on
BT lines:
BT Residential customers – call 151, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
BT Business Customers – call 152, choose
option 2, when prompted by the Fault
Management Service select option 2, enter
your phone number on the handset and wait
to speak to a customer adviser.
For other telephone service providers please
contact their customer services.
General sales enquiries
BT Residential lines – call 150. BT Business
lines – call 152.
For other telephone service providers please
contact their customer services.
Billing enquiries
Refer to the telephone number shown on
your telephone bill.
If you experience any problems, please call the Helpline on 0800 218 2182* or email bt.helpdesk@vtecheurope.com
Other functions and services available from
the SMS service
By sending the following commands to the
BT text self administration facility you can
control functions and capabilities in your
SMS phone and the way messages are
handled.
Press
. Press
to display
OK
. Type in the following commands
MESSAGE
(depending what you want to do) and send
to 00000:
Opt out from receiving voice
text messages.
Turns off the opt out option.
Turns on permanent voice
text message delivery to your
phone. All incoming text is
delivered as voice text.
Turns off permanent voice
text message delivery.
If you are sending a message from a fixed
line phone to another fixed line phone
Help
55
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