Canon imageFORMULA DR-C225 2 User Manual page 78

Q7 Multiple pages of scanned images cannot be saved to a
single file.
A7 Depending on the file format, multiple scanned image pages
cannot be saved as a single file with CaptureOnTouch Lite and
CaptureOnTouch.
• BMP (Windows only), PNG, JPEG: Always save one page per
file.
• PPTX (Windows only): Always saved multiple pages per file.
• TIFF, PDF: You can save multiple pages to a single file by
clicking and selecting in the displayed dialog box.
For the setting method, see the help of CaptureOnTouch.
Q8 All of the placed documents have been scanned, but the
scanned image does not appear on the application.
A8 When [Panel-Feeding] or [Automatic Feeding] is selected as the
feeding method on the scanner driver's setting screen, a
scanning operation will not continue after all of the documents
are fed, as the scanner awaits additional documents to be fed.
You can finish the operation and send the scanned images to the
application by clicking the [STOP] button on the Scan Panel.
Q9 Memory becomes insufficient and scanning stops.
A9 If you configure scanning conditions that use a large amount of
the computer's memory, scanning may stop because of
insufficient memory. Although this depends on the computer's
memory size, the possibility of insufficient memory increases if
any of the following scanning conditions overlap.
• [Color Mode] is set to [24-bit Color]
• A large page size (e.g. Legal) is specified as the [Page Size].
Alternatively, the page size is set to [Scanner's Maximum].
• A high resolution (600dpi etc.) is specified for [Dots per inch].
If an error message appears due to insufficient memory while
scanning is in progress, exit the application, change the scanning
conditions (e.g. reduce the resolution or page size) and then try
scanning again. In addition, the amount of memory used can be
contained by turning off [Moire Reduction] and [Please change
prevent bleed through and remove] if they are set to on.
Q10 Scanned images are upside down.
A10 Confirm the scanner driver settings.
In Windows, confirm that the [Upside-down feeding] check box in
the [Feeding] tab is cleared.
In macOS, confirm that the [Upside-down feeding] check box in
the [More] dialog box is cleared.
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