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Help
Try these solutions to the most common problems.
Problem
Handset not registering.
You have forgotten your base
station PIN number.
No display
Nothing happens when you
press any button.
No connection between
handset and base station.
Handset on the base does
not charge.
All manuals and user guides at all-guides.com
Possible cause
The base is not powered.
There are no batteries in the
handset.
You have changed the PIN.
The handset is switched off.
Keyguard may be switched on.
Are you out of range of the
base station.
Handset is not registered.
Base station is not switched on.
Is another handset using the
line for a long time?
Is the handset placed on the
base properly?
Are the batteries in correctly?
Solution
Make sure that the power supply
is plugged in at the base and
switched on. Make sure that the
rechargeable batteries (included)
are fitted in the handset correctly.
Switch the handset off and then
back on again, place the handset
on to the base again and leave
for approx. 1 minute to try
registering again.
Try entering the default PIN (0000).
If you have changed the PIN and
cannot remember the number you
will need to contact the BT Diverse
Helpline on 08457 908070.
Hold down RED PHONE for
1 second.
Charge or replace the batteries.
#
Hold down the
button for
1 second.
Move closer to the base station.
Register the handset.
Check the mains power is
connected correctly.
Maximum charging power is only
possible when no calls are being made.
Make sure that the handset is
placed on the base or in the
charger correctly. You will hear
a confirmation tone.
Check that you have put the batteries
in the right way, you will hear a
confirmation tone.
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