12�3 Making A Warranty Claim - Truma iNet Panel Operating Instructions Manual

WARRANTY
parts or which have not been approved by the man-
ufacturer� This applies in particular if the appliance is
subject to networked control, if the control units or
the software have not been approved by Truma or
if the Truma control unit (e�g� Truma CP plus, Truma
iNetBox, Truma iNet Panel, Truma iNet X Panel) has
not been exclusively used for controlling Truma ap-
pliances or appliances approved by Truma�
As a consequence of damage arising from foreign
•
substances (e�g� oil, or plasticisers in the gas), chem-
ical or electrochemical influences in the water, or
cases when the appliance has come into contact
with unsuitable substances (e�g� chemical prod-
ucts, flammable substances or unsuitable cleaning
agents)
Damage caused by abnormal environmental or un-
•
suitable operating conditions
Damage caused by force majeure or natural dis-
•
asters or any other influences not within Truma's
responsibility
Damage resulting from improper transport
•
End customer's or third-party modifications of the
•
appliance, including any replacement, supplemen-
tary or accessory parts, or installation of the same,
especially concerning the exhaust gas system or the
cowl�
16 EN
Truma iNet Panel / Truma iNet X Panel
12.3 Making a warranty claim
The warranty must be claimed with an authorised
service partner or at the Truma Service Centre� All the
relevant addresses and phone numbers can be found at
www�truma�com, in the "Service" section�
The Manufacturer's address is:
Truma Gerätetechnik GmbH & Co� KG
Truma Servicezentrum
Wernher-von-Braun-Straße 12
85640 Putzbrunn, Germany
To ensure a smooth procedure, we would be grateful if
you could have the following details ready before con-
tacting us:
Detailed description of the defect
•
Serial number of the appliance
•
Date of purchase
•
The authorised service partner or the Truma Service
Centre will then specify the further procedure� To avoid
transport damage, the affected appliance must only be
shipped by prior arrangement with the authorised ser-
vice partner or the Truma Service Centre�
If the warranty claim is recognised by the Manufactur-
er, then the transport expenses shall be borne by the
same� If no warranty claim is applicable, the Consumer
47000-00083 · 00 · 02/2021