WhisperKool Platinum Split Troubleshooting Manual

WHISPERKOOL TROUBLESHOOTING GUIDE
Unit has ice forming on the evaporator unit
Possible cause
There is something blocking the supply and/or return air
The evaporator fan is not turning on
If evaporator unit continues to ice
The set point is too low
Unit does not run/power up
Possible cause
Evaporator unit is not plugged in
Power switch not on
Line voltage rating is incorrect for the system
Thermostat not calling for cooling
Faulty thermostat or wiring
Cellar temperature is too warm
Possible cause
The temperature of the room to which the condensing unit exhausts
exceeds 110°F
The system is undersized for the cellar
There is something blocking the supply and/or return air on the
evaporator unit or the condensing unit
Evaporator unit is mounted too low in the cellar
One or more of the fans is not turning on
Compressor is not turning on
Compressor keeps cycling on overload
Poor seal around door or other areas requiring a seal (around the
unit, wall joints, etc.)
Thermostat set too high
Evaporator coil is frosted or iced up
System runs constantly
Possible cause
Leaky door seal or poorly insulated cellar
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Solution
If coil is very dirty, use a spray bottle with a small amount of liquid
Remove blockage
Call customer service for details on how to perform the bypass plug
test. If all components run correctly, and the system cools during the
bypass plug test, there is either an issue with the 24V
thermostat conversion kit or the thermostat. Contact customer
service for further action.
Observe ice formation pattern. If only part way up the coil face, the
system could be low on refrigerant. If all the way up, the coil may be
Raise set point to recommended temperature of 55°F
Solution
Make sure the unit is plugged into an outlet
Turn unit on by pressing the power button on the control
Check line voltage to make sure there is 110V-120V
Adjust thermostat to a lower temperature
Call Customer Service at 1-800-343-9463
Solution
Intake temperature needs to drop below 110°F
Order correct size system
Relocate unit so the distance from the ceiling and top of the unit is
no more than 18"
Please contact the installing technician to troubleshoot
Please contact the installing technician to troubleshoot
Make sure there are no air gaps around the door. If door seal is
damaged, replace it.
Adjust thermostat to a lower temperature
Observe ice formation pattern. If only part way up the coil face,
evaporator unit could be low on refrigerant. If so,
contact your installing technician to assist with troubleshooting.
Solution
Fix leaky door seal and insulate cellar