Warranty - Etesia PRO51 X Original User Manual

DEFINITIONS
• Dealer, importer = Distributor linked to ETESIA by an
agreement (dealership or importer contract). The dealer and
the importer are in charge of selling and servicing ETESIA
machines.
• User, buyer = physical or moral person, company, collectivity
or association having bought legally a machine new or second
hand from a dealer.
• Domestic use = use of a machine on a private ground. Machine
is owned by the user and just use to clear its private piece of
ground (main or secondary residence).
• Professional use = use of an ETESIA machine, in exchange
of money or not, on public areas to maintain companies or
institutions like: hospitals, associations,....or on private fields
being owned by a third person.
• The user completes the warranty card indicating the type of use
for every machine. This declaration engages its responsibility
and defines the legal warranty period.
• Should ETESIA discover that the machine is not used in the use
initially declared, ETESIA allows itself to cancel the warranty.
• Wear parts/Consumable parts : parts needing to be changed
inevitably to enable an optimal normal use of the machine.
• Normal use: use of the machine according to all instructions
mentioned in the instruction book (including safety and
maintenance).
GENERAL WARRANTY CONDITIONS
• In addition to the legal warranty, ETESIA offers a contractual

warranty.

The ETESIA warranty concerns the exchange of parts free of
charge in case of material, production or conception fault. This
warranty applies on the product as he leave ETESIA production
line.
• The delivery company is the only responsible in case of
transport damage. It is however the addresse responsibility when
damages occurs during transport to mention reserves on the
delivery note when receiving the goods and to inform ETESIA
within 48H by registered letter.
• The instruction book delivered with every machine contents all
information regarding machines use.
Any different use from the one described in the instruction book
can be dangerous for the user and reduce machine life. In such
cases, ETESIA can not be held responsible.
CONTRACTUAL WARRANTY
• The ETESIA contractual warranty is allowed for 2 years in
professional use and for 3 years on domestic use (warranty
period starting the first day when the machine is purchased by
the user).
This warranty is just valid if :
1) Instructions from the instructions book have been respected.
2) The warranty card has been returned to ETESIA immediately
after the machine purchase or completed on the extranet site.
3) A revision is recommended after periods indicated in the
instruction book.
4) To require a repair under warranty claim, the buyer will contact
first the ETESIA dealer. Should it not be possible, he could
contact ETESIA who would propose an alternative solution.
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12• WARRANTY
5) Just repairs done in ETESIA dealers workshops can be taken
under warranty.
6) Any material, production or conception fault recognized by
ETESIA as such will be eligible to warranty (parts and labour).
It will therefore be paid back to the dealer according to charge
scale mentioned in the agreement. It is dealer responsibility to
make sure that the end user does receive the complete warranty
allowed by ETESIA. Should ETESIA not recognize any fault,
the dealer will be held responsible. ETESIA reserves the right
to cancel the decision with no compensation no warning.
Transportation cost for machines and parts are at user cost.
7) Any intervention done within warranty time, in particular in
case of parts exchange, will not give right to any new warranty
period.
8) In case of parts exchange under warranty, ETESIA reserves the
right to use either new or second hand parts. Parts given free of
charge by ETESIA can required at any time by ETESIA.
They need to be sent back on simple request. Should ETESIA
not receive these parts, warranty claim would automatically be
cancelled.
9) This warranty however does not cover : parts damaged during
a repair action, machines not having been serviced according to
the repair schedule mentioned in the instruction book and parts
with normal wear.
Please find a list (not complete) of wearing parts: spark plugs,
filters, exhaust, seals, membranes, blades, blade coupling
parts, belts, clutchs, batteries, battery electrolytes, control
cables, sheath, fuel pipes, durits, cooling liquid, hydraulic
and lubrication liquids, fuel, seat, bonnets, grassbox material,
grassbox frame, mudguards, pedal covers, running board cover,
anti scalp kit, roll axle.
10) Warranty right is cancelled in the following cases :
- damages due to non respect of safety, maintenance use and
storage instructions. ETESIA will not be held responsible,
legally in particular, for damages resulting from other uses than
the ones described in the instruction book
- damages due to accident or collision
- damages due to a modification of the original machine or use
of non original spare parts
- damages on machines not having been maintained by the
ETESIA dealer network.
11) In case of owner change, the outstanding warranty period
can be transferred to the new owner. However to enable this
transfer a written request need to be sent to ETESIA after sales
department. This request needs to attest as well that the new
end user has received the instruction book for the machine as
well as the warranty terms.
12) ETESIA keeps the right to check that preliminary conditions
for warranty have been respected by the buyer.
13) When warranty application is requested, ETESIA does deliver
the parts as soon as possible. However an immediate delivery
can not be requested. A delay in delivery would in no case
give right to compensation or to warranty extension.
14) Any additional claims to ETESIA is excluded.
15) Any breakdown suspected as being a fault subject to warranty
has to be brought to attention to an ETESIA dealer. The
ETESIA dealer is in fact the only contact able to submit
a warranty claim to ETESIA. Should a dispute occur the
competent tribunal is the one mentioned in the ETESIA
dealership.