Using The Reset Switch; Before Calling Technical Support - Cabletron Systems IRM-3 User Manual

5.3 USING THE RESET SWITCH

The IRM3 incorporates a recessed Reset switch, located above the LEDs.
See Figure 5-1. This Reset switch initializes the IRM3 processor. This
will not initialize the RAM where your network management parameters
are stored.
To use the Reset switch, use a small screw driver to press the switch in.
When this is done, the IRM3 will initialize itself.

5.4 BEFORE CALLING TECHNICAL SUPPORT

If you are not able to resolve a problem with your IRM3, call Cabletron
Systems Technical Support for assistance (see Chapter 1, Section 1.6,
Getting Help). Before calling, you should have as much information as
possible available in order to save time and to allow the support
representative to better serve you. When calling technical support, be
prepared to provide the following:
• A detailed description of the failure.
• A description of any action already taken to resolve the problem
(swapping the bad unit with a unit known to work properly, etc.)
• A description of your network (environment, layout, cable type and
length, etc.)
• Serial numbers of all Cabletron Systems products used in the network.
• Revision level of all Cabletron Systems products in the network
• Revision level of firmware installed on all Cabletron Systems products
• The network load and frame size at the time of the failure, if known
• Product history (had the product been returned previously, did it have
the same problem, etc.)
• The RMA number generated, if any
IRM3 User's Guide
Using the Reset Switch
Page 5-5