Document Conventions - Cabletron Systems IRM-3 User Manual

Chapter 1: Introduction
Before calling Cabletron Systems Technical Support, be prepared to
provide the following information:
• A detailed description of the failure.
• A description of any action already taken to resolve the problem
(swapping the bad unit with a unit known to work properly, etc.)
• A description of your network (environment, layout, cable type and
length, etc.)
• Serial numbers of all Cabletron Systems products used in the network.
• Revision level of all Cabletron Systems products in the network
• Revision level of firmware installed on all Cabletron Systems products
• The network load and frame size at the time of the failure, if known
• Product history (had the product been returned previously, did it have
the same problem, etc.)
• The RMA number generated, if any

1.7 DOCUMENT CONVENTIONS

The following conventions are used throughout this document:
NOTE symbol. Calls the reader's attention to any item of
NOTE
information that may be of special importance.
TIP symbol. Conveys helpful hints concerning procedures or
actions.
TIP
CAUTION symbol. Contains information essential to avoid
!
damage to the equipment.
CAUT ION
WARNING symbol. Warns against an action that could result in
equipment damage, personal injury or death.
WARNING
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