Axis W101 User Manual page 51

Axis body worn solution
Troubleshooting
AXIS Body Worn Assistant
RFID reader
Video
Holster sensor
Problem
Can't complete pairing
Can't connect to body worn
camera
Can't use Live view
Can't see the full User ID in
the visual watermark.
Can't connect to body worn
camera.
The LED on the reader doesn't
turn green when connecting it
to the system controller.
No location data in text
overlay
No user ID in text overlay
Recording doesn't start when
unholstering
Holster sensor doesn't pair or
connect to camera
Cause
The wireless range between
the mobile device and the
body worn camera is limited.
Only the first 12 characters of
the User ID are shown in the
visual watermark.
The pairing is expired, or
removed from the body worn
system.
You are using an RFID reader
that is not supported by the
body worn system.
Location data is turned off
No GPS signal at the start of
the recording
The body worn user has no
user ID
The holster sensor is not
connected to the camera
The holster sensor is
uncalibrated
The Holster Aware Setup
mobile application is
connected to the holster
sensor
51
Solution
Keep the mobile device and
the body worn camera closer
together.
If the User ID is longer than
12 characters, we recommend
including the most unique
part of it first.
Contact the system
administrator and request
a new pairing. Once you
receive the information
needed, open the app and
tap the new pairing icon
.
Use External RFID Card
Reader 125kHz + 13.56MHz
with NFC (USB)
Turn Location data on in the
camera profile
-
Add a user ID to the body worn
user
When you connect the camera
to the holster sensor, make
sure that it is in the camera's
range within 10 minutes after
you undock the camera. Under
normal circumstances the
range is 5–10 m (16–33 ft.).
Calibrate the holster
sensor. See the
Yardarm Product Documentation f-
or information.
Close The Holster Aware Setup
mobile application and start
the pairing process over