Axis W101 User Manual page 49

Axis body worn solution
Troubleshooting
Docking station
Problem
LED display doesn't work.
No audio in recordings.
Offloading recordings is slow.
Camera is not discovered by
the system and doesn't appear
in AXIS Body Worn Manager
No camera is assigned to the
user when the user taps the
RFID tag on the reader (using
self-assign).
Not recording location data.
Can't remove camera.
Camera status is Locked
Docking station LED doesn't
turn on.
Cause
Camera is in silent mode which
turns off the display.
Audio is turned off in the
camera profile.
Many simultaneous offloads
affect transfer speed.
The docking station is
connected to the system
controller through a router.
None of the cameras are
currently ready for use. A
camera is ready for use when
it has enough storage and
battery, and it has the same
firmware version as the rest of
the system.
The time it takes to receive
the first GPS position after
starting the camera depends
on the outdoor environment.
For example, tall buildings and
humidity in the atmosphere
can increase the time it takes
to get the first GPS position.
Location data is turned off in
the camera profile.
The body worn system time is
wrong.
An extension system controller
has been disconnected
physically from the system
before it was removed in AXIS
Body Worn Manager. This
prevents the system from
verifying the transfer status.
The camera has not been
docked for over eight weeks,
and is locked for security
reasons.
The docking station doesn't
have power.
49
Solution
Press the top button for 2
seconds, see Daily use
Make sure audio is turned on
in the camera profile in AXIS
Body Worn Manager.
Check camera status in AXIS
Body Worn Manager. Wait for
recordings to be transferred.
Enable IPv6 on the network.
Wait until a camera is ready
for use.
-
Go to the camera profile and
turn on Location data.
Set a correct system time. We
recommend using NTP server
(DHCP) or NTP static and
fallback server as opposed to
Manual time, as these ensure
an accurate system time.
To make sure that all content
has been transferred to
the content destination,
remove the extension system
controller in AXIS Body Worn
Manager before you remove
it from the system physically.
Then you can remove the
camera.
See Unlock cameras on page
30
Connect the docking station
to the power supply. Docking
stations can't be powered by
PoE.