Troubleshooting - HomeAgain Universal Worldscan Reader Plus User Manual

6 TROUBLESHOOTING

MICROCHIP NOT DETECTED:

► Verify that UWSR+ is able to read test microchip provided on key chain.
► Confirm that scanning is being performed away from metal objects and computer
equipment, including metal collars and metal tags and away from stainless steel table.
► Scan animal following patterns on item 3.4.1, with slow movements and reader touching
animal all the time. If the animal moves too quickly, the microchip may not be located
in the reading zone long enough for the ID code information to be obtained.
► Replace batteries if power is weak, as it might not be sufficient to activate the field and
reading distances can be reduced.
► Some animals might be implanted with two microchips too close to each other. In these
cases, there is a risk that reader performance might be affected. Continue to scan as
indicated on page 7, with slow movements, trying to identify one microchip at a time.
MICROCHIP IS FOUND BUT NOT STORED IN MEMORY:

► Verify scanner reads test chip.
► Verify Memory is enabled.
CANNOT DOWNLOAD MEMORY:

► Make sure memory is enabled in reader settings (refer to Microchip Management
Software User Guide).
MICROCHIP IS FOUND BUT DOES NOT DISPLAY TEMPERATURE

► Verify Microchip is a temperature sensing implant from ALLFLEX or DESTRON FEARING
► Verify Temperature Scanning is enabled.
READER DOES NOT START:

► Verify batteries have been installed correctly and have full charge.
LOW BATTERIES:

► If reader displays "Low battery" with standard AAA cells: Replace the batteries.
► If reader displays "Low battery" with rechargeable cells: Recharge the batteries.
DEPLETED BATTERIES

► If reader displays "Battery depleted" with standard AAA cells: Replace the batteries.
► If reader displays "Battery depleted" with rechargeable cells: Recharge the batteries.
BLUETOOTH NOT VISIBLE:

► Check if Bluetooth icon appears on the reader. If not, enable Bluetooth using Microchip
Management Software.
BLUETOOTH VISIBLE BUT NOT CONNECTABLE:

► Make sure your reader is configured to be visible and connectable in Microchip
Management Software (refer to Microchip Management Software User Guide available
for download at
INCORRECT DATE / TIME

► Connect the reader to Microchip Management Software. This will synchronize the date
and time with the computer.
6 only with microchips dedicated to temperature measurement
User Manual
http://microchip.homeagain.com/
6 :
for more information).
11