QNAP TS-1635AX User Manual
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QNAP TS-1635AX User Manual

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TS-1635AX
User Guide
Document Version: 2
29/06/2020

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Summary of Contents for QNAP TS-1635AX

  • Page 1 TS-1635AX User Guide Document Version: 2 29/06/2020...

  • Page 2: Table Of Contents

    TS-1635AX User Guide Contents 1. Preface About This Guide............................3 Audience...............................3 Document Conventions..........................3 2. Product Overview About the TS-1635AX...........................4 Hardware Specifications..........................4 Package Contents............................6 Components..............................7 Front Panel............................... 7 Left Panel..............................8 Rear Panel..............................8 Right Panel............................... 9 Front Drive Numbering..........................9 Safety Information............................10...
  • Page 3 6. Glossary CloudKey..............................45 CloudLink..............................45 myQNAPcloud............................45 myQNAPcloud ID............................45 Qfinder Pro..............................45 QTS................................45 7. Notices Limited Warranty............................46 Disclaimer..............................46 GNU Public License............................46 FCC Notice..............................54 CE Notice..............................54 SJ/T 11364-2006............................55...

  • Page 4: Preface

    TS-1635AX User Guide 1. Preface About This Guide This guide provides information on the QNAP TS-1635AX NAS and step-by-step instructions on installing the hardware. It also provides instructions on basic operations and troubleshooting information. Audience This document is intended for consumers and storage administrators. This guide assumes that the user has a basic understanding of storage and backup concepts.

  • Page 5: Product Overview

    This chapter provides basic information about the QNAP TS-1635AX NAS. About the TS-1635AX The TS-1635AX is powered by a quad-core ARM processor and up to 16GB of DDR4 memory, delivering high performance within a compact chassis. The TS-1635AX features enhanced connectivity through its dual Gigabit Ethernet and dual 10 Gigabit Ethernet SFP+ ports.
  • Page 6 TS-1635AX User Guide Component TS-1635AX Drive compatibility • 3.5-inch bays: • 3.5-inch SATA hard disk drives • 2.5-inch SATA hard disk drives • 2.5-inch SATA solid state drives • 2.5-inch bays: • 2.5-inch SATA solid state drives M.2 SSD type 2 x M.2 SSD SATA 6 Gbps...

  • Page 7: Package Contents

    TS-1635AX User Guide Component TS-1635AX Buttons • LCD enter • LCD select • Power • USB One Touch Copy • Reset Dimensions Form factor Tower Dimensions (H x W x D) 303.84 x 369.89 x 319.8 mm 11.96 x 14.56 x 12.59 in Net weight 12.06 kg (28.79 lbs)

  • Page 8: Components

    TS-1635AX User Guide Item Quantity Power cord Ethernet cable Screws for 3.5-inch drives Screws for 2.5-inch drives Quick Installation Guide (QIG) Components Front Panel Component Component Enter button USB 3.0 One Touch Copy port Select button Drive LEDs Power button M.2 SSD LEDs...

  • Page 9: Left Panel

    TS-1635AX User Guide Left Panel Component Component PCIe 3.0 x2 slot 1 Rear Panel Component Component System fans 3.5 mm audio jack Power input USB 3.0 Type-A ports Speaker Gigabit Ethernet RJ45 ports Power supply unit button 10GbE SFP+ ports...

  • Page 10: Right Panel

    TS-1635AX User Guide Component Component Kensington security slot PCIe low-profile cover Reset button PCIe full-height cover Right Panel Component Component PCIe 3.0 x1 slot M.2 SSD slot 1 Memory slot M.2 SSD slot 2 Front Drive Numbering Product Overview...

  • Page 11: Safety Information

    TS-1635AX User Guide Safety Information The following instructions help ensure personal safety and environmental safety. Read these instructions carefully before performing any operations. General Instructions • The device should be stored in a secure location with restricted access, controlled through the use of a tool, lock and key, or any means of security.

  • Page 12: Installation Requirements

    TS-1635AX User Guide Installation Requirements Category Item Environment • Room temperature: 0 to 40˚C (32 to 104˚F) • Non-condensing relative humidity: 5 to 95% • Wet-bulb temperature: 27˚C (80.6˚F) • Flat, anti-static surface with no exposure to direct sunlight, liquids,...

  • Page 13: Installation And Configuration

    Hardware Installation This section provides information on installing drives, memory modules, and expansion cards. Drive Installation The TS-1635AX is compatible with 3.5-inch and 2.5-inch hard drives, and 2.5-inch solid state drives. Installing 3.5-inch Hard Drives on 3.5-inch Trays Warning • Installing a drive deletes all data on the drive.
  • Page 14 TS-1635AX User Guide b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray. c. Attach the fastening panels to lock the drive to the tray.
  • Page 15 TS-1635AX User Guide 4. Load the tray into the bay. a. Slide the tray into the drive bay. b. Push the handle. c. Slide the lock up. 5. Power on the NAS. Installing 2.5-inch Drives or Solid State Drives on 3.5-inch Trays Warning •...
  • Page 16 TS-1635AX User Guide • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS. 2. Remove the drive tray. a. Slide the lock down. b. Pull the tray handle outward. c. Pull the tray out.
  • Page 17 TS-1635AX User Guide b. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray. c. Attach the screws to lock the drive to the tray.
  • Page 18 TS-1635AX User Guide 5. Power on the NAS. Installing Solid State Drives on Solid State Drive Trays Warning • Installing a drive deletes all data on the drive. • Observe electrostatic discharge (ESD) procedures to avoid damage to components. 1. Power off the NAS.
  • Page 19 TS-1635AX User Guide 3. Install a drive on the tray. a. Align the SATA connector on the drive with the opening at the end of the tray. b. Place the drive on the tray. 4. Load the tray into the bay.
  • Page 20 Other moving components: Keep your hands and other body parts away from other moving components. Note QNAP recommends installing heatsinks onto the M.2 SSD controllers to enhance cooling efficiency and to ensure consistent performance. 1. Power off the NAS. 2. Disconnect the power cord from the electrical outlet.
  • Page 21 TS-1635AX User Guide a. Remove the screws that secure the cover to the chassis. b. Slide the cover back. c. Pull the cover up until it completely detaches from the chassis. 5. Install a heatsink on the M.2 SSD. a. Locate the controller on the M.2 SSD.
  • Page 22 TS-1635AX User Guide c. Install the heatsink on the controller. 6. Install the M.2 SSD. a. Attach the riser screw to the system board. b. Insert the M.2 SSD into the slot. Installation and Configuration...
  • Page 23 TS-1635AX User Guide c. Attach the flat head screw to the riser screw. 7. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward. c. Attach the screws to the back side of the case.

  • Page 24: Installing Expansion Cards

    Moving fan blades: Keep your hands and other body parts away from moving fan blades. • Other moving components: Keep your hands and other body parts away from other moving components. 1. Check the expansion cards and brackets supported by your model on the QNAP website. Installation and Configuration...
  • Page 25 TS-1635AX User Guide a. Go to www.qnap.com/compatibility. b. Click Search by NAS. c. Specify the number of bays and the specific model of your NAS. d. Under Category, select the component or device type. e. Locate a specific component or device model in the list.
  • Page 26 TS-1635AX User Guide PCIe full-height cover PCIe low-profile cover 7. Attach the QNAP bracket to the expansion card. a. Remove all screws of the existing bracket. Installation and Configuration...
  • Page 27 TS-1635AX User Guide b. Carefully pull the bracket away from the card. c. Attach the QNAP bracket to the card using the same screws. d. Verify that the bracket does not move. 8. Install the expansion card. a. Hold the expansion card by the edges.
  • Page 28 TS-1635AX User Guide PCIe full-height port PCIe low-profile port d. Attach the PCIe power connector to the expansion card. Installation and Configuration...
  • Page 29 TS-1635AX User Guide Larger expansion cards may require you to attach the PCIe power connector before inserting the card into the slot. 9. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward.

  • Page 30: Replacing Memory Modules

    TS-1635AX User Guide 12. Power on the NAS. Replacing Memory Modules The TS-1635AX has one memory slot. You can increase the memory capacity of the NAS by upgrading the memory module. You can purchase QNAP memory modules from authorized resellers. Warning •...
  • Page 31 TS-1635AX User Guide 5. Remove an existing module. a. Push the retention clips outward simultaneously to release the module. b. Hold the module by the edges and then carefully slide it out of the slot. Warning Attempting to remove a module that is not completely released may damage the module and the motherboard.
  • Page 32 TS-1635AX User Guide c. Verify that the metal connectors are completely inserted into the slot. 7. Attach the case cover. a. Slide the cover down until it completely connects with the chassis. b. Slide the cover forward. c. Attach the screws to the back side of the case.

  • Page 33: Qts Installation

    Go to Control Panel > System > System Status > Hardware Information . c. Check the value for Total memory. QTS Installation The TS-1635AX uses the QNAP QTS operating system. You can install QTS using any of the following methods. Method...
  • Page 34 ASCII characters. 8. Click Next. 9. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 10. Click Next. 11. Select Obtain an IP address automatically (DHCP).

  • Page 35: Installing Qts Using The Cloud Key

    1. Power on the NAS. 2. Connect the NAS to the internet. 3. Go to the QNAP Cloud Installation page using one of the following methods: • On your computer, go to http://install.qnap.com/. • Scan the QR code on the NAS using a mobile device.
  • Page 36 ASCII characters. 12. Click Next. 13. Specify the time zone, date, and time. QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time (UTC) standard. 14. Click Next. 15. Select Obtain an IP address automatically (DHCP).

  • Page 37: Basic Operations

    TS-1635AX User Guide 4. Basic Operations This chapter describes basic NAS operations. Power Button Operation User Action Result Power on Press the button once. The NAS powers on. Power off Press and hold the button for 1.5 The NAS powers off.

  • Page 38: Lcd Panel

    TS-1635AX User Guide For details on configuring USB One Touch Copy, see the QTS User Guide. LCD Panel The LCD panel allows you to perform the following operations: • Restart and power off the NAS • Configure or change the LCD panel password •...

  • Page 39: Viewing Drive Information

    TS-1635AX User Guide The panel displays Main Menu 1. TCP/IP. 3. Press and hold Enter. The panel displays the IP address of the first network adapter. 4. Press Select repeatedly until the panel displays Enter Network Settings. 5. Press and hold Enter.

  • Page 40: Viewing System Information

    TS-1635AX User Guide 6. Optional: Repeat step 5 as necessary. Viewing System Information Using the LCD panel, you can view the CPU temperature, system temperature, and system fan speed. 1. Press Enter or Select. The panel displays the NAS name and the QTS version.

  • Page 41: Lcd Error Messages

    TS-1635AX User Guide 3. Press Enter repeatedly until the panel displays Main Menu 7. Password. 4. Press and hold Enter. The Change Password screen appears. 5. Select Yes by pressing and holding Enter. The New Password screen appears. 6. Press Select and Enter to set the new password.
  • Page 42 TS-1635AX User Guide Status Description System Status Flashes green and red • The drive is being formatted. alternately every 0.5 • The NAS is being initialized. seconds • The operating system is being updated. • RAID rebuilding is in progress.

  • Page 43: Beep Alarm

    TS-1635AX User Guide Status Description Flashes blue every 0.5 sec • A USB device (connected to the front USB port) is detected. • A USB device (connected to the front USB port) is being removed from the NAS. • A USB device (connected to the front USB port of the NAS) is being accessed.

  • Page 44: Troubleshooting

    TS-1635AX User Guide 5. Troubleshooting This chapter describes basic troubleshooting information. Forcing Qfinder Pro or myQNAPcloud to Locate the NAS If Qfinder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may be faulty.

  • Page 45: Recovering Unintentionally Removed Healthy Drives

    RAID Recovery Support Maximum Number of Removed Drives Single JBOD RAID 0 RAID 1 RAID 5 RAID 6 RAID 10 Support and Other Resources QNAP provides the following resources: Resource Documentation http://docs.qnap.com Helpdesk http://helpdesk.qnap.com Downloads http://download.qnap.com Community Forum http://forum.qnap.com Troubleshooting...

  • Page 46: Glossary

    Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QNAP NAS operating system Glossary...

  • Page 47: Notices

    No license, express or implied, by estoppels or otherwise, to any intellectual property rights is granted by this document. Except as provided in QNAP's terms and conditions of sale for such products, QNAP assumes no liability whatsoever, and QNAP disclaims any express or implied warranty, relating to sale and/or use of QNAP products including liability or warranties relating to fitness for a particular purpose, merchantability, or infringement of any patent, copyright or other intellectual property right.
  • Page 48 TS-1635AX User Guide Free Software Foundation, use the GNU General Public License for most of our software; it applies also to any other work released this way by its authors. You can apply it to your programs, too. When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are...
  • Page 49 TS-1635AX User Guide tells the user that there is no warranty for the work (except to the extent that warranties are provided), that licensees may convey the work under this License, and how to view a copy of this License. If the interface presents a list of user commands or options, such as a menu, a prominent item in the list meets this criterion.
  • Page 50 TS-1635AX User Guide You may convey verbatim copies of the Program's source code as you receive it, in any medium, provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice; keep intact all notices stating that this License and any non-permissive terms added in accord with section 7 apply to the code;...
  • Page 51 TS-1635AX User Guide the object code. If the place to copy the object code is a network server, the Corresponding Source may be on a different server (operated by you or a third party) that supports equivalent copying facilities, provided you maintain clear directions next to the object code saying where to find the Corresponding Source.
  • Page 52 TS-1635AX User Guide a. Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License; or b. Requiring preservation of specified reasonable legal notices or author attributions in that material or in the Appropriate Legal Notices displayed by works containing it; or c.
  • Page 53 TS-1635AX User Guide An “entity transaction” is a transaction transferring control of an organization, or substantially all assets of one, or subdividing an organization, or merging organizations. If propagation of a covered work results from an entity transaction, each party to that transaction who receives a copy of the work also...
  • Page 54 TS-1635AX User Guide If conditions are imposed on you (whether by court order, agreement or otherwise) that contradict the conditions of this License, they do not excuse you from the conditions of this License. If you cannot convey a covered work so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a consequence you may not convey it at all.

  • Page 55: Fcc Notice

    • Consult the dealer or an experienced radio/television technician for help. Important Any modifications made to this device that are not approved by QNAP Systems, Inc. may void the authority granted to the user by the FCC to operate this equipment.

  • Page 56: Sj/T 11364-2006

    TS-1635AX User Guide SJ/T 11364-2006 本产品符合中国 RoHS 标准。以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求。 本产品上会附有”环境友好使用期限”的标签，此期限是估算这些物质”不会有泄漏或突变”的年限。本产品 可能包含有较短的环境友好使用期限的可替换元件，像是电池或灯管，这些元件将会单独标示出来。 部件名称 有毒有害物质或元素 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (Pb) (Hg) (Cd) (CR(VI)) (PBB) (PBDE) 壳体 显示 印刷电路板 金属螺帽 电缆组装 风扇组装 电力供应组装 0 电池 O: 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ/T11363-2006 标准规定的限量要求以下。 X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ/T11363-2006 标准规定的限量要求。...

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