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Summary of Contents for Intel E39545-004
- Page 1 ® Intel Workstation Board S5520SC Service Guide Order Number: E39545-004 Revision 1.2 Intel® Workstation Board S5520SC Service Guide...
- Page 2 Intel products are not designed, intended or authorized for use in any medical, life saving, or life sustaining applications or for any other application in which the failure of the Intel product could create a situation where personal injury or death may occur. Intel may make changes to specifications and product descriptions at any time, without notice.
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Page 3: Safety Information
Safety Information Safety Information Important Safety Instructions Before performing any of the instructions, read all caution and safety statements in this document. See also Intel Server ® Boards and Server Chassis Safety Information on the Intel Server Deployment Toolkit 3.0 CD and/or at: http://support.intel.com/support/motherboards/server/sb/cs-010770.htm... - Page 4 Take care to grip with, but not squeeze, the pliers or other tool you use to remove a jumper, or you may bend or break the pins on the board. Intel® Workstation Board S5520SC Service Guide...
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Page 5: Preface
This document provides a brief overview of the features of the board/chassis, a list of accessories or other components you ® may need, troubleshooting information, and instructions on adding and replacing components on the Intel Workstation Board S5520SC. For the latest version of this manual, refer to: http://support.intel.com/support/motherboards/server/S5520SC/... - Page 6 Operating system For information about which accessories, memory, processors, and third-party hardware were tested and can be used with your board, and for ordering information for Intel products, see: http://support.intel.com/support/motherboards/server/S5520SC/compat.htm Additional Information and Software If you need more information about this product or information about the accessories that you can use with this workstation board, use the following resources.
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Page 7: Contents
(BIOS, BMC, FRUSDR, and ME), and utilities Click the “Software and Drivers” link on the left side of the web page ® For software to manage your Intel Intel System Management Software. server Available at: http://www.intel.com/go/servermanagement Intel® Workstation Board S5520SC Service Guide... -
Page 8: Table Of Contents
Installing DIMMs......................32 Removing DIMMs......................33 Installing or Replacing the Processor..................33 Installing the Processor ....................34 Installing the Processor Heatsink(s)................36 Replacing the Processor ....................38 Replacing the CMOS Battery ....................39 Intel® Workstation Board S5520SC Service Guide viii... - Page 9 Product Ecology Change (CRoHS)..................54 China Packaging Recycle Marks (or GB18455-2001) ............56 CA Perchlorate Warning ....................... 56 End-of-Life / Product Recycling..................... 56 Appendix B: Getting Help ................. 57 ® Intel Server Issue Report Form............... 58 Intel® Workstation Board S5520SC Service Guide...
- Page 10 Table 5. Graphics Card Population..................... 23 Table 6. Keyboard Commands ....................27 ® Table 7. Heatsink Requirements for Compatible Intel Workstation Chassis ......36 Table 8. POST Error Beep Codes ....................41 Table 9. BIOS POST Error Beep Codes..................48 Table 10.
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Page 11: Workstation Board Features
1. Workstation Board Features ® This chapter briefly describes the main features of Intel Workstation Board S5520SC. This chapter provides a photograph of the product, list of the workstation board features, and diagrams showing the location of important components and connections on the workstation board. - Page 12 Hard drive and optical drive support Six SATA connectors at 1.5 Gbps and 3 Gbps ® Four SAS connectors at 3 Gbps through optional Intel SAS Entry RAID Module AXX4SASMOD One internal USB port USB drive support ...
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Page 13: Connector And Component Locations
Workstation Board Features Connector and Component Locations ® Figure 2. Intel Workstation Board S5520SC Connector and Component Locations Intel® Workstation Board S5520SC Service Guide... -
Page 14: Configuration Jumpers
To clear administrator and user passwords, power on the system with pins 2-3 connected. The administrator and user passwords clear in 5-10 seconds after power These pins should not be connected for normal system operation. Intel® Workstation Board S5520SC Service Guide... -
Page 15: Back Panel Features
NIC 1 and NIC 2 No network connection Left LED (Gigabit) Blinking Green Transmit/receive activity 10 Mbps connection (if left LED is on or blinking) Right LED Solid Green 100 Mbps connection Solid Amber 1000 Mbps connection Intel® Workstation Board S5520SC Service Guide... -
Page 16: Intel Light-Guided Diagnostics
This LED indicates a fault occurred with the DIMM installed in socket DIMM_C1. Replace the faulty DIMM. DIMM C2 fault LED This LED indicates a fault occurred with the DIMM installed in socket DIMM_C2. Replace the faulty DIMM. Intel® Workstation Board S5520SC Service Guide... -
Page 17: Raid Support
“AHCI” – Supports all SATA ports using the Advanced Host Controller Interface. ® ® “SW RAID” – Intel Embedded Server RAID Technology II is enabled by “SW RAID” mode. The Intel Embedded Server RAID Technology II feature provides RAID modes 0, 1, and 10. ®... -
Page 18: Hardware Requirements
C interface. ✏ NOTE ® For help with navigating the BIOS Setup utility, see the Intel Workstation Board S5520SC Technical Product Specification. For information about configure RAID, see the RAID software user’s guide at: http://www.intel.com/support/motherboards/server/S5520SC/howto.htm For help with enclosure management cabling, see the Enclosure Management Cabling Guide for Pedestal Systems with Hot- swap Drive Backplanes. -
Page 19: Figure 6. Dimm Sockets
When installing Quad-rank DIMM, must populate Quad-Rank DIMM starting with the first slot of each memory channel. For a complete list of supported memory DIMMs, see the links under “Additional Information and Software”. Intel® Workstation Board S5520SC Service Guide... -
Page 20: Power Supply
✏ NOTE ® For help with memory population rules, see the Intel Workstation Board S5520SC Technical Product Specification. Power Supply A minimum of 670 W is required. Your supply must provide a minimum of 3 A of 5-V standby current or the board will not boot. -
Page 21: Storage Mode Matrix
ESRTII Driver Microsoft SW RAID 0/1/10 standard Windows* ® ® Intel RAID Intel RAID SW RAID 6 SATA Ports Web Console Software SW RAID 5 with optional selected User’s Guide AXXRAKSW5 Linux* Versions only Intel® Workstation Board S5520SC Service Guide... - Page 22 SW RAID 5 with optional ® ® Intel RAID Intel RAID Up to 8 SAS or SATA AXXRAKSW5 ESRTII SW RAID Software Web Console drives via expander Driver Microsoft Windows* and User’s Guide backplanes selected Linux* Versions only Intel® Workstation Board S5520SC Service Guide...
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Page 23: Graphics Card Population
SAS Entry RAID Module AXX4SASMOD ® ® The Intel Workstation Board S5520SC provides a SAS module slot (J2J1) for the installation of an optional Intel SAS Entry ® RAID Module AXX4SASMOD. Once the optional Intel SAS Entry RAID Module AXX4SASMOD is present, the x4 PCI Express* links from the ICH10R to PCI Express* Slot 2 (x8 mechanically, x4 electrically) will switch to the SAS module slot. -
Page 24: Figure 7. Intel Sas Entry Raid Module
SAS Entry RAID Module AXX4SASMOD, some of which affect the ability to configure RAID. ® ® The “Intel SAS Entry RAID Module” option is enabled by default once the Intel SAS Entry RAID Module AXX4SASMOD is ® ® present. When enabled, you can set the “Configure Intel SAS Entry RAID Module”... - Page 25 Workstation Board S5520SC, you can ® ® install an Intel RAID Activation Key (AXXRAKSW5) in the SATA RAID 5 Key connector. For the Intel SAS Entry RAID ® Module AXX4SASMOD, you can install an Intel RAID Activation Key (AXXRAKSW5) in the SAS RAID 5 key connector of the SAS module card.
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Page 26: System Utilities
If a value cannot be changed for any reason, the feature’s value field is inaccessible. Table 6 describes the keyboard commands you can use in the BIOS Setup menus. Intel® Workstation Board S5520SC Service Guide... -
Page 27: Upgrading The Bios
On-board BIOS, including the recovery code, BIOS Setup Utility, and strings. On-board video BIOS and other option ROMs for devices embedded on the workstation board OEM binary area Processor Microcode Intel® Workstation Board S5520SC Service Guide... -
Page 28: Preparing For The Upgrade
Follow the instructions in the readme file that came with the BIOS upgrade software package. When the updates complete, remove the storage media from which you performed the upgrade. CAUTIONS Do not power down the system during the BIOS update process! Intel® Workstation Board S5520SC Service Guide... -
Page 29: Recovering The Bios
The BIOS POST screen will appear displaying the progress, and the system automatically boots to the EFI SHELL. Startup.nsh file will execute automatically and initiate the BIOS update with the recovery BIOS capsule file. Once the recovery process is complete, the message, “BIOS has been updated successfully” displays. Intel® Workstation Board S5520SC Service Guide... -
Page 30: Clearing The Password
Open the chassis and move the jumper back to its default position, covering pins 1 and 2. Close the server chassis. Power up the server. The password is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation Board S5520SC Service Guide... -
Page 31: Clearing The Cmos
Move the jumper back to default position, covering pins 1 and 2. Close the workstation chassis and reconnect the AC power cord. Power up the workstation. The CMOS is now cleared and you can reset it by going into the BIOS setup. Intel® Workstation Board S5520SC Service Guide... -
Page 32: Hardware Installations And Upgrades
Turn off all peripheral devices connected to the workstation, and turn off the workstation. Disconnect the AC power cord from the workstation. Remove the workstation’s cover and locate the DIMM sockets. See “Memory”. Figure 11. Installing Memory Intel® Workstation Board S5520SC Service Guide... -
Page 33: Removing Dimms
(1) Touch the metal chassis before touching the processor or workstation board. Keep part of your body in contact with the metal chassis to dissipate the static charge while handling the processor. (2) Avoid moving around unnecessarily. Intel® Workstation Board S5520SC Service Guide... -
Page 34: Installing The Processor
Figure 13. Opening the Processor Socket Load Plate Remove processor socket protective cover: Grasp the socket protective cover by the two tabs and carefully lift it straight up as shown in Figure 14 and save the protective cover. Intel® Workstation Board S5520SC Service Guide... -
Page 35: Figure 14. Removing The Processor Socket Protective Cover
10. Close the load plate and socket lever: Close the load plate all the way as shown in Figure 17 (Step “A”), push down on the load plate (Step “B” in Figure 17), and close the socket lever and ensure the load plate tab engages under the socket lever when fully closed (Step “C” in Figure 17). Intel® Workstation Board S5520SC Service Guide... -
Page 36: Installing The Processor Heatsink(S)
Intel Workstation Chassis compatible with this workstation board and whether each chassis requires an active or a passive heatsink. For a non-Intel chassis, see the documentation that came with your chassis. ® Table 7. Heatsink Requirements for Compatible Intel Workstation Chassis ®... -
Page 37: Figure 18. Installing Processor Heatsink(S)
Chassis SC5600LX) to let airflow go through to the center of the board (Step “B” for active heatsink in Figure 18). Align ® the passive tower heatsinks (FXXRGTHSINK) fins to fit the Intel Server Chassis SC5600LX air duct (Step “B” for passive heatsink in Figure 18). -
Page 38: Replacing The Processor
Lift the heatsink from the processor. If it does not pull up easily, twist the heatsink again. Do not force the heatsink from the processor – doing so could damage the processor. Lift the processor socket lever. 10. Raise the processor socket load plate. Intel® Workstation Board S5520SC Service Guide... -
Page 39: Replacing The Cmos Battery
Use a finger to pull the lever away from the top of the battery until it clears the battery. Use caution so you do not bend the lever. Lift the battery from the socket. Intel® Workstation Board S5520SC Service Guide... -
Page 40: Figure 20. Locating And Removing The Cmos Battery
11. Replace the chassis cover and reconnect the AC power cord. See the documentation that came with your chassis for instructions on installing the cover. 12. Run the BIOS Setup utility to restore the configuration settings to the real-time clock (RTC). Intel® Workstation Board S5520SC Service Guide... -
Page 41: Troubleshooting
Intel provides a package called the “Platform Confidence Test” that may help with your diagnostics. For a link to this software, “Additional Information and Software”. -
Page 42: Hardware Diagnostic Testing
Once the system boots up, the operating system prompt displays on the screen. The prompt varies according to the operating system. If the operating system prompt does not display, see “No Characters Appear on Screen” Intel® Workstation Board S5520SC Service Guide... -
Page 43: Specific Problems And Corrective Actions
14. In a DC powered system, make sure all DC cables are connected. No Characters Appear on Screen Check the following: Is the keyboard functioning? Test it by turning the “Num Lock” function on and off to make sure the Num Lock light is functioning. Intel® Workstation Board S5520SC Service Guide... -
Page 44: Characters Are Distorted Or Incorrect
If the system cooling fans are not operating properly, it is an indication of possible system component failure. Check the following: Is the power-on light lit? If not, see “Power Light Does Not Light”. Intel® Workstation Board S5520SC Service Guide... -
Page 45: Cd-Rom Drive Or Dvd-Rom Drive Activity Light Does Not Light
Certain drivers may require interrupts that are not shared with other PCI drivers. For these drivers, you may need to alter settings so that interrupts are not shared. See the documentation that came with your PCI card(s) for information on changing interrupts. Intel® Workstation Board S5520SC Service Guide... -
Page 46: System Boots When Installing Pci Card
If you are running the software from a diskette, CD-ROM, or DVD-ROM, try a different diskette. Make sure the correct device drivers are installed. If the problems persist, contact the software vendor’s customer service representative. Intel® Workstation Board S5520SC Service Guide... -
Page 47: Problems With Application Software That Ran Correctly Earlier
Devices are not Recognized under Device Manager (Microsoft Windows* Operating System) ® The Microsoft Windows* operating systems do not include all of the drivers for the Intel chipsets, on-board NICs, and other components. For a link to the current drivers and chipset files, see “Additional Information and... -
Page 48: Bootable Cd-Rom / Dvd-Rom Disk Is Not Detected
Reason for the Beeps and Action to Take 1-5-2-1 No CPUs installed or first CPU socket is empty. 1-5-4-2 Power fault: DC power unexpectedly lost (power good dropout). 1-5-4-4 Power control fault (power good assertion timeout). Intel® Workstation Board S5520SC Service Guide... -
Page 49: Appendix A: Regulatory And Compliance Information
The Intel Workstation board S5520SC was tested and verified to comply with the following electromagnetic compatibility ® (EMC) regulations when installed in a compatible Intel host system. For information on compatible host system(s), refer to http://support.intel.com/support/motherboards/server/S5520SC/ or contact your local Intel representative. -
Page 50: Product Regulatory Compliance Markings
China EFUP Mark China Country of Origin Exporting Made in xxxxx Requirements Model Designation Regulatory Examples (Server Board S5520HC) for boxed type boards; or Identification Board PB number for non-boxed boards (typically high-end boards) Intel® Workstation Board S5520SC Service Guide... -
Page 51: Electromagnetic Compatibility Notices
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled: “Digital Apparatus,” ICES-003 of the Canadian Department of Communications. Intel® Workstation Board S5520SC Service Guide... -
Page 52: Europe (Ce Declaration Of Conformity)
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) from Information Technology Equipment. If this is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual. Intel® Workstation Board S5520SC Service Guide... -
Page 53: Bsmi (Taiwan)
This CCC Certification Marking and EMC warning is located on the outside rear area of the product. Product Ecology Change (EU RoHS) Intel has a system in place to restrict the use of banned substances in accordance with the European Directive 2002/95/EC. Compliance is based on declaration that materials banned in the RoHS Directive are either (1) below all applicable threshold limits or (2) an approved / pending RoHS exemption applies. -
Page 54: Product Ecology Change (Crohs)
EFUP marking. •Intel “retail” products are provided with EFUP marking For “Business to Business” products, Intel intends to place EFUP marking on product for customer convenience EFUP for Intel server products has been determined as 20 years. - Page 55 Regulatory and Compliance Information Intel® Workstation Board S5520SC Service Guide...
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Page 56: China Packaging Recycle Marks (Or Gb18455-2001)
China Packaging Recycling Marks is required on retail packaging to be marked as recyclable using China’s recycling logo. Due to regional variances in mark acceptances, all three marks accepted worldwide will be implemented on Intel’s cardboard and fiberboard. Examples of marks are shown below. CA Perchlorate Warning CA Lithium Perchlorate Warning (California Code of Regulations, Title 22, Division 4.5, Chapter 33:... -
Page 57: Appendix B: Getting Help
A searchable knowledgebase to search for product information throughout the support site Send an email to Intel’s technical support center using the following online form if you still cannot resolve your issue. Lastly, you can contact an Intel support representative using one of the following support phone numbers. -
Page 58: Intel Server Issue Report Form
Has the latest BMC/mBMC been tried? (Yes/No): Has the latest IMM BMC been tried? (Yes/No): Has the latest RMM Firmware been tried? (Yes/No): Has the latest FRU/SDR been tried? (Yes/No): Has the latest HSC been tried? (Yes/No): Intel® Workstation Board S5520SC Service Guide... - Page 59 Add-in adapters (Example: NICs, Management Adapters, Serial Expansion Cards, PCI-Express* Adapters, RAID Controllers, SCSI Controllers, and so forth): Type Slot Manufacturer Model Firmware Other third part hardware (Example: Example: KVM, Chassis, and so forth): Description/Use Manufacturer Model Firmware Intel® Workstation Board S5520SC Service Guide...
- Page 60 RAID driver version: Have you tried the latest RAID driver? (Yes/No): RAID volumes configuration (Disks and RAID level): RAID volume use (Boot device/Data Volume): Is BBU (Battery Backup Unit) installed? (Yes/No): BBU part number Intel® Workstation Board S5520SC Service Guide...
- Page 61 Detailed description of issue: Troubleshooting tried: Steps to replicate the issue: Intel® Workstation Board S5520SC Service Guide...
- Page 62 Issue impact statements: Do you have any potential Intel system, or component purchases that this issue is holding up? If yes, please provide a brief description. Do you have systems already purchased that are not being delivered to your customers because of this issue? If yes, please provide a brief description.
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