Mercedes-Benz Emergency Call System - Mercedes-Benz A-Class Operator's Manual

242 MBUX multimedia system 242
page https://www.mercedes.me or in the recor-
ded message immediately a er calling the
Mercedes-Benz customer center.
%
The recorded message is not available in
every country.
Mercedes me connect Mer cedes me connect
Inf Infor ormation on Mer mation on Mercedes me connect cedes me connect
Mercedes me connect consists of multiple serv-
ices.
You can use the following services via the multi-
media system and the overhead control panel, for
example:
Accident and Breakdown Management (me
R
button or situation-dependent display in the
multimedia system)
Mercedes-Benz emergency call system (auto-
R
matic emergency call and SOS button)
The Mercedes me connect Accident and Break-
down Management and the Mercedes-Benz emer-
gency call center are available to you around the
clock.
The me button and the SOS button can be found
on the vehicle's overhead control panel
( page 239).
/
You can also call the Mercedes-Benz customer
center using the multimedia system
( page 239).
/
Please note that Mercedes me connect is a
Mercedes-Benz service. In emergencies, rst call
the national emergency services using the stand-
ard national emergency service telephone num-
bers. In emergencies, you can also use the

Mercedes-Benz emergency call system

( page 246).
/
Observe the conditions of use for Mercedes me
connect and other services. These can be
obtained in the Mercedes me Portal: https://
me.secure.mercedes-benz.com
Further information about Mercedes me connect
services can be obtained in the Mercedes me Por-
tal: https://me.secure.mercedes-benz.com
Inf Infor ormation on Mer mation on Mercedes me connect A cedes me connect Accident
and Breakdo and Br eakdown Manag wn Management ement
The Accident and Breakdown Management can
include the following functions:
Supplement to the Mercedes-Benz emergency
R
call system ( page 246)
/
If necessary, the contact person at the
Mercedes-Benz emergency call center for-
wards the call to Mercedes me connect Acci-
dent and Breakdown Management. Forward-
ing the call is however not possible in all coun-
tries.
Breakdown assistance by a technician on
R
location and/or the towing away of the vehicle
to the nearest authorized Mercedes-Benz Cen-
ter
You may be charged for these services.
Addition to the emergency guide a er auto-
R
matic accident or breakdown detection
( page 240)
/
In the event of a breakdown or accident, fur-
ther vehicle data is sent which enables optimal
support by the Mercedes-Benz customer cen-
ccident